
- AVERAGE SERVICE FEE: $60
- BBB ACCREDITATION: A
- AVERAGE COST PER YEAR: $599.99
- CANCELLATION POLICY: You can cancel any time
- DURATION OF CONTRACT: Month-to-Month, Annual, or Multi-Year
- HOME INSPECTION OR MAINTENANCE RECORDS REQUIRED: No
Liberty Home Guard Reviews, Reputation, Pros & Cons in 2021
Last Updated: February 11, 2021
- AVERAGE SERVICE FEE: $60
- BBB ACCREDITATION: A
- AVERAGE COST PER YEAR: $599.99
- CANCELLATION POLICY: You can cancel any time
- DURATION OF CONTRACT: Month-to-Month, Annual, or Multi-Year
- HOME INSPECTION OR MAINTENANCE RECORDS REQUIRED: No
Best For
New Home Buyers
STRENGTHS
- Extensive and comprehensive home warranty coverage policies
- A convenient and easy-to-use customer portal
- A mobile app where you can manage your file claims and policy on the go
- An option to choose your way of receiving claim reimbursement
- You can send feedback directly to the company’s executive team through its survey module
WEAKNESSES
- It’s not available in all states
- You can’t choose your service technician without company authorization
- Some coverage limitations on a few high-end home systems and appliances
There’s probably nothing more annoying than dealing with a faulty home appliance, such as a refrigerator or washing machine. A home warranty provider like Liberty Home Guard, however, will step up in the case of appliance breakdowns in your home. Liberty Home Guard reviews meanwhile suggest that the company values its customers and has a lot to offer.
Liberty Home Guard is a relatively new player on the home warranty scene, having started operating as recently as 2019. Yet, it has been touted as America’s best provider for home warranty coverage and is mainly known for its belief that a problem in your home is a problem in theirs.
From sign-up bonuses to truly customizable plans, Liberty Home Guard has managed to earn quite a reputation in a very short amount of time.
Liberty Home Guard Home Warranty Breakdown
Feature/Benefit | Details |
States Served | 41 states (and Washington, D.C.) |
Average Cost Per Year | $599.99 |
Average Service Fee | $60 |
Home inspection or maintenance records required | NO |
Cancellation Policy | You can cancel any time |
Cancellation Fee |
|
BBB accreditation | A |
Duration of Contract | month-to-month, annual, or multi-year |
Renewal Policy | Automatic payment system – contract renews 30 days before the old one expires |
Liberty Home Guard Home Warranty Details
Coverage specifics
LHG currently provides services in the following 41 states ─ Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, D.C., West Virginia
Its services are not available in the following 9 states ─ California, Hawaii, Illinois, Indiana, Iowa, Oregon, Washington, Wisconsin, Wyoming.
Stand Out Services
We’ve rounded up a list of features highlighted in Liberty Home Guard warranty reviews that many customers find impressive, especially in terms of warranty claims and home repairs.
- You have access to coverage within minutes and can guard your major appliances, appliance breakdowns, and HVAC systems starting at $1/day.
- The company has worked out volume discounts from their suppliers, and it further allows you to benefit from it by passing on the savings to you.
- It has a very handy and sophisticated technology system that lets you track the service as well as the claims instantaneously.
- LHG pays its technicians on time and in full, which is not that common in the home warranty industry.
- The company has about ten thousand certified technicians on board who are required to pass a very challenging 10-point vetting process.
- It is licensed to provide home warranties in every state where they operate.
- You are eligible for a 30-day money-back guarantee, after which you will be refunded your contract fee on a prorated basis.
- LHG’s claim department is open for customers 24/7, which means you can submit a claim 365 days a year, either through a phone call or by email.
- Liberty Home Guard customer reviews show that most homeowners are extremely satisfied with the company’s services and find working with LHG extremely easy and hassle-free.
Choosing a Service Technician
Customers can choose their service technicians and contractors under certain circumstances. That said, the vendor recommends that you let them find you an LHG certified professional. Their team of contractors includes licensed professionals, and they also provide a 60-day workmanship guarantee.
Claims — Submitting a Service Request
LHG offers 24/7 customer service and claims departments.
The process of submitting a service request is fairly simple. All you need to do is manage your claim online and pay the service call fee. A technician will arrive at your doorstep within 24 hours.
Liberty Home Guard Home Warranty Pricing & Plan Options
Liberty Home Guard offers three main plans to its customers:
- Appliance Guard
- System Guard
- Total Home Guard
These Liberty Home Guard plans vary greatly in terms of prices, features, and coverage policies.
Let’s take a look at the Liberty Home Guard cost associated with the different packages, along with the company’s home protection plan and home systems components.
Appliance Guard
Monthly premiums: less than $1 a day
Cost: $39.99 per month
Appliances Covered:
- Garbage disposal
- Built-in microwave oven
- Range, oven, and cooktop
- Clothes washer and dryer
- Refrigerator
- Ceiling and exhaust fan
- Dishwasher
- Garage door opener
Systems Covered: N/A
System Guard
Monthly premiums: less than $1 a day
Cost: $49.99 per month
Appliances Covered: N/A
Systems Covered:
- Air conditioning
- Heating
- Ductwork
- Plumbing
- Electrical
- Water heaters
Total Home Guard
Monthly premiums: Less than $1.50 a day
Cost: $59.99 per month
Appliances Covered:
- Clothes washer
- Clothes dryer
- Kitchen refrigerator
- Built-in microwave ovens
- Dishwashers
- Garbage disposals
- Ranges/ovens
- Cooktops
- Ceiling and exhaust fans
- Garage door openers
Systems Covered:
- Air conditioning
- Heating
- Ductwork
- Plumbing
- Electrical
- Water heaters
Add-Ons
Liberty Home Guards offers the following coverage a la carte to all its customers:
- Septic system
- Pool and spa
- Central vacuum
- Second refrigerator
- Stand-alone freezer
- Sump pump
- Additional spa
- Well pump
- Limited roof leak
- Fixtures
- Re-key
- Gutter cleaning
- Pest control
- Floor/carpet cleaning
- Water softener
- Lawn sprinkler system
- Electronics protection
- Swamp cooler
- Ejector pump
- Grinder pump
- Trash compactor
- Freestanding ice maker
- In-fridge
Limitations — What’s Not Covered?
There are a few limitations in LHG’s coverage.
Its home warranties cover breakdowns that occur due to normal wear and tear damage. For instance, if your AC’s fan breaks due to natural use, the company would cover the replacement. However, if an item breaks due to human misuse or a natural event, it wouldn’t be covered by Liberty Home Guard.
Customer Service
LHG has rather impressive customer service, as confirmed by multiple Liberty Home Guard reviews online. It’s available 24/7, and you can speak to them whenever you have a problem or a concern.
Email: service@libertyhomeguard.com
Number: (866) 748-2399
Pros | Cons |
Extensive and comprehensive home warranty coverage policies | It’s not available in all states |
A convenient and easy-to-use customer portal | You can’t choose your service technician without company authorization |
A mobile app where you can manage your file claims and policy on the go | Some coverage limitations on a few high-end home systems and appliances |
An option to choose your way of receiving claim reimbursement | |
You can send feedback directly to the company’s executive team through its survey module |
Liberty Home Guard Warranty Reputation
Numerous positive Liberty Home Guard reviews attest to the fact that the company’s home warranty policy is indeed one of the best out there.
We went through a lot of Liberty Home Guard coverage reviews to help you get an insight into the company’s overall performance over the last few years.
Most of the Liberty Home Guard complaints have to do with its service and responsiveness. A lot of customers had to wait for a long time to have an electrician over and get the job done.
LHG has a rating of 3.9 on Trustpilot, with 77% excellent reviews. The Liberty Home Guard BBB rating is A on the site, with almost five stars and more than 250 BBB customer reviews.
Overall, the Liberty Home Guard ratings are quite impressive, which goes to show that a lot of its customers are very happy and satisfied with their services.
Liberty Home Guard Alternatives
Given the competition in the home warranty industry, people often compare one company to another to find the best fit.
Provider | Best Feature | Monthly Fee | Service Fee | BBB Rating | Years in Business |
Liberty Home Guard | Trustworthiness | $40–$60 | $60 | A | 2 years |
Amazon Home Warranty | Best add-ons | $29–$46 | $75 | B | 10 years |
Choice Home Warranty | Service | $60–85 | $60–85 | B- | 11 years |
Select Home Warranty | Lowest deductible | $60–$75 | $60–$75 | B- | 8 years |
American Home Shield | $50–$60 | $75–$125 | B | 49 years |
Final Word
Although Liberty Home Guard has been in business for only a couple of years, it has managed to make a mark and has earned a well-reputed place in the home warranty industry.
Liberty Home Guard reviews such as ours meanwhile can give you a good idea of what to expect.
The company’s affordable prices, comprehensive coverage plans, and customer service have largely received positive feedback.
So, if you are a new homeowner and are looking for a home warranty for your appliances and systems, Liberty Home Guard is a good option to consider.
FAQ
Yes, they can. All you have to do is re-request the service online or by phone. Whenever an issue isn’t resolved, the company sends a service provider back to you without any charge.
There’s no such limit; however, there are some coverage limitations, such as cost caps.
Liberty Home Guard reviews confirm that if you need to change your plan for whatever reason, you can do so within the first 30 days of purchasing your coverage.