• AVERAGE SERVICE FEE: $60
  • BBB ACCREDITATION: A
  • AVERAGE COST PER YEAR: $599.99
  • CANCELLATION POLICY: You can cancel any time
  • DURATION OF CONTRACT: Month-to-Month, Annual, or Multi-Year
  • HOME INSPECTION OR MAINTENANCE RECORDS REQUIRED: No

Liberty Home Guard Reviews, Reputation, Pros & Cons in 2021

  • AVERAGE SERVICE FEE: $60
  • BBB ACCREDITATION: A
  • AVERAGE COST PER YEAR: $599.99
  • CANCELLATION POLICY: You can cancel any time
  • DURATION OF CONTRACT: Month-to-Month, Annual, or Multi-Year
  • HOME INSPECTION OR MAINTENANCE RECORDS REQUIRED: No

Best For

New Home Buyers

STRENGTHS

  • Extensive and comprehensive home warranty coverage policies
  • A convenient and easy-to-use customer portal
  • A mobile app where you can manage your file claims and policy on the go
  • An option to choose your way of receiving claim reimbursement
  • You can send feedback directly to the company’s executive team through its survey module

WEAKNESSES

  • It’s not available in all states
  • You can’t choose your service technician without company authorization
  • Some coverage limitations on a few high-end home systems and appliances

Liberty Home Guard is a relatively new home warranty provider that specializes in assisting and covering home repair and replacement issues

After conducting in-depth research on the company and evaluating Liberty Home Guard reviews, I compiled my findings in the following sections: 

  • Company overview
  • What is the LHG home warranty and how does it work
  • Main features
  • Plans, pricing, and contracts
  • Ratings and reviews
  • Alternatives
  • FAQ

Liberty Home Guard Overview

Liberty Home Guard was established in 2019. Ever since it has made a name for itself by offering affordable plans for the coverage of appliances and system repairs and replacements. According to the majority of online Liberty Home Guard reviews, the process of filing a claim and having the repair done is very smooth. The few complaints said that even though the company promises to send a technician within 24 hours, they don’t always manage to do so.  

What Is Liberty Home Guard Home Warranty And How Does It Work?

Liberty Home Guard offers home warranties that cover common home systems components and appliance breakdowns. For example, if your dishwasher breaks down, all you need to do is file a claim on their website or via phone at (866) 225-7958. Their customer service is available 24/7 and the issue will be resolved in an expedient manner. 

Liberty Home Guard warranty reviews confirm that it is best for people who have just moved into a new house and don’t want to be surprised by a sudden breakdown and for people who want to ensure their home chores continue uninterrupted. 

The main features which make Liberty Home Guard home warranty so popular among US citizens are:

  • It has a wide reach

Liberty Home Guard home warranties are available in 41 states across the US + Washington D. C.  

  • LHG does not require a home inspection or maintenance records 

This means that your issue will be tended to right away. No need to enclose home inspection or maintenance records for review and wait to get approved. This, in my experience, is very important because it makes the repair process faster. You just need to go to their website, file a claim and you will be taken care of almost immediately. 

  • You can track the service and your warranty claims

It has a very handy and sophisticated technology system that lets you track the service as well as the warranty claims instantaneously.

  • The plans are tailored to your needs

LHG plans are flexible and customizable starting from less than $1 per day and building up in accordance with your needs. You can choose to cover your appliances or home systems, as well as your pool and spa, well pump, ice maker, and other optional add-ons. 

  • The network of LHG certified technicians is always ready to fix the issue at the first visit

The company has about 10,000 certified technicians on board who are required to pass a very challenging 10-point vetting process. After thorough research, I’ve discovered that LHG partners with renowned contractors. Some of them are even Bona certified which shows that they certainly know their job. 

  • Flexible cancellation policy and a 30-day money-back guarantee

You can cancel at any time but you are eligible for a 30-day money-back guarantee, after which you will be refunded your contract fee on a prorated basis. In addition to this, there is a 60-day workmanship guarantee.  

  • A lot of discounts and bonuses

Besides the discounts on the plans, the free monthly memberships, and the free roof repairs, Liberty Home Guard saves you money by offering you discounts when buying appliances from their partners. Some of their partners are Samsung, Whirlpool, Sony, Mitsubishi, etc. 

Main Features

Aside from the above-mentioned features, Liberty Home Guard comes with a mobile app, an easy-to-use portal, and an option to choose your way of receiving claim reimbursement. The few drawbacks are not being available in every state and the inability to choose your own technician. 

 

Feature Description Rating
Plans LHG plans are customizable which allows the customer to pick and choose what they need to be covered.  5
Price LHG prices may not be the lowest but they are definitely affordable even with the service fee.  5
Add-ons Liberty Home Guard has a large variety of add-ons but they’re not among the best. 4
Filing a claim Filing a claim through their website or via phone is extremely easy and hassle-free without the need for enclosing home inspection or maintenance records.   5
Claim response Although the company promises to send a technician within 24 hours if the customer pays the service call fee, Liberty Home Guard reviews online show that this is not always the case. In a few cases, the Liberty Home Guard service fee will still mean you’ll wait for days and even weeks. 4
Service technicians LHG prides itself on its vast network of certified technicians and most of the reviews confirm that the technicians were able to repair the breakdowns rapidly. However, there were also a few Liberty Home Guard customer reviews that complained about unskilled technicians.  4
Unlimited repairs and replacements Liberty Home Guard stays true to the unlimited number of repairs and replacements that it promises.  5
Cancellation policy The customer is free to cancel anytime and the money will be refunded if canceled within the first 30 days. If you cancel after 30 days you’ll receive a prorated refund of the contract fee minus the cost of claims paid and an administrative overhead fee. 4

Plans, pricing, and contracts

Liberty Home Guard plans start from less than $1 a day. However, since the plans are customizable and depend on the number of appliances and systems covered as well as the optional add-ons, the prices will vary from case to case. 

After extensive research, I discovered that the Liberty Home Guard cost of the set pre-service fee is on average around $60-$75 and the cost per year comes at approximately $599.99

 

Plan Monthly premiums Avg. cost per month Appliances/Systems covered Add-ons
Appliance Guard Less than $1 a day $39.99 Garbage disposal, built-in microwave oven, range, oven and cooktop, clothes washer and dryer, refrigerator, ceiling and exhaust fan, dishwasher, garage door opener
  • Septic system
  • Pool and spa
  • Central vacuum
  • Second refrigerator
  • Stand-alone freezer
  • Sump pump
  • Additional spa
  • Well pump
  • Limited roof leaks
  • Fixtures
  • Re-key
  • Gutter cleaning
  • Pest control
  • Floor/carpet cleaning
  • Water softener
  • Lawn sprinkler system
  • Electronics protection
  • Swamp cooler
  • Ejector pump
  • Grinder pump
  • Trash compactor
  • Freestanding ice maker in-fridge
Systems Guard Less than $1 a day $49.99 Air conditioning, heating, ductwork, plumbing, electrical, water heaters
Total Home Guard Less than $1.50 a day $59.99 Everything from the Appliance Guard and Systems Guard plans

LHG contracts are month-to-month, annual, or multi-year and the home protection plans are designed to align with your needs. The Appliance Guard is best for people who spend a lot of time at home, doing everyday chores like cooking and washing. The System Guard is best for people who want to avoid the hassle that comes with system breakdowns. The Total Home Guard is best for those who want their home repairs and replacements fully covered.

Liberty Home Guard home warranties cover breakdowns that occur due to normal wear and tear damage. This means that if your AC fan breaks because of regular use, the company will cover the replacement.

Liberty Home Guard coverage limits include breakdowns caused by misuse or natural disasters.

Ratings and reviews

Lots of positive Liberty Home Guard reviews show that the company’s home warranty policy is indeed one of the best ones out there.

I went through a lot of Liberty Home Guard coverage reviews to help you get an insight into the company’s overall performance over the last few years.

Positive reviews of Liberty Home Guard confirm that the process of filing a claim is smooth, the company stays true to its word to cover an unlimited number of home repairs or replacements, and the technicians are certified and quick to resolve any breakdowns.

The few 1-star ratings come from Liberty Home Guard complaints mentioning pushy agents, slow service, extra fees, or coverage exceptions but these were very random and not enough to suggest a recurring problem. 

LHG’s rating on review platforms keeps improving through the years. In 2019, the company had a rating of 3.9 on Trustpilot, with 77% excellent reviews. In 2021, it has a 4.4 rating with 84% excellent reviews. The Liberty Home Guard BBB rating is A+ on the site, with almost five stars and more than 250 BBB customer reviews.

Overall, the Liberty Home Guard ratings are quite impressive, which goes to show that a lot of its customers are very happy and satisfied with their services.

Alternatives

Company Win Lose Best for
Liberty Home Guard Certified technicians available on-site in every state covered by LHG Does not always follow up on its promise for a 24-hour resolution Service
Amazon Home warranty The customer can request a second opinion for free The turnaround time depends on several factors and cannot be stated upfront Add-ons
Choice Home Warranty Quick turnaround and response time Not fully transparent about the reasons for a claim’s denial Quick resolution
Select Home Warranty 45 states covered and 90-day free repair guarantee Doesn’t cover previously repaired systems and appliances  Lowest deductible

Another common comparison is that of Liberty Home Guard vs American Home Shield. While American Home Shield requires no maintenance check, the American Home Shield vs Liberty Home Guard comparisons also make it clear AHS’ service fees are higher. You can read the full AHS review here.

Liberty Home Guard puts in a great effort to rival its competitors. From prices to turnaround time and certified technicians, Liberty Home Guard is on par with them all, and often better, as numerous Liberty Home Guard customer reviews show. 

Final Word

Although Liberty Home Guard has been in business for only a couple of years, it has earned a well-reputed place in the home warranty industry.

Where the Product Dominates

PROS Smooth filing process for quicker service
Plans tailored to your needs and budget
A vast network of certified technicians 
Signup discounts and bonuses

Where the Product Falls Short

CONS Not available in all states
Doesn’t allow you to choose your own technician

Since Liberty Home Guard plans are flexible and offer extensive coverage, Liberty Home Guard is best for new homeowners and those looking for a home warranty to cover both appliances and system repairs and replacements. 

Key features

Feature Rating
Plans 5
Price 5
Add-ons 4
Filing a claim 5
Claim response 4
Service technicians 4
Unlimited repairs and replacements 5
Cancellation policy 4

 

FAQ

Where is Liberty Home Guard available?

Liberty Home Guard is available in 45 states. However, it’s not available in Wyoming, Wisconsin, California, Illinois, and Washington.

Does Liberty Home Guard let me use my own contractor?

Liberty Home Guard does let you choose your own contractor in certain situations, although you’ll need special approval.

How can I reach customer service?

LHG has rather an impressive customer service, as confirmed by multiple Liberty Home Guard reviews. It’s available 24/7, and you can speak to them whenever you have a problem. Reach out to them via email: [email protected] or phone: (866) 225-7958

Does Liberty Home Guard have an age limit on what it will cover?

Good news: Liberty Home Guard reviews state the company will cover your systems and appliances regardless of their age!

ABOUT AUTHOR

I am a curiosity-driven creature searching for answers — and questions — in the digital realm. From marketing through online business creation to software tools — I am fascinated by everything that can make life easier. When not looking for meaning, yoga and good food keep me grounded.