• Minimum order amount: ★★★☆☆ 3/5
  • Delivery time : ★★★★☆ 4/5
  • Track your order: ★★★★★ 5/5
  • Cancelation policy: ★★★☆☆ 3/5
  • App experience : ★★★★★ 5/5
  • Price: ★★★☆☆ 3/5
  • Support service: ★★★★☆ 4/5
  • Order quality: ★★★★☆ 4/5

Uber Eats Review 2021 [Price, Pros & Cons, Alternatives]

Fact-checked
  • Minimum order amount: ★★★☆☆ 3/5
  • Delivery time : ★★★★☆ 4/5
  • Track your order: ★★★★★ 5/5
  • Cancelation policy: ★★★☆☆ 3/5
  • App experience : ★★★★★ 5/5
  • Price: ★★★☆☆ 3/5
  • Support service: ★★★★☆ 4/5
  • Order quality: ★★★★☆ 4/5

Best For

People looking for a chance to explore and experiment

STRENGTHS

  • An elegant and easy avenue to find and try out new restaurants.
  • Offers impressive user experience with easy-to-use app features, customizable order options, and the speedy delivery of placed orders.
  • Allows for pre-orders to be scheduled at a time of your choice, and offers food suggestions based on past orders.

WEAKNESSES

  • Multiple charges like the delivery fee, service fee, and small order fee can render orders expensive.
  • Difficult to cancel orders and get a refund.

Launched in 2014, Uber Eats is an online food ordering and delivery platform. Currently available as a standalone application on iOS, Android, and web browser, there was a time when Uber Eats only offered a limited food ordering experience, as there were only a few choices available to customers. Those days are long gone, however!

Today, Uber Eats has a diverse menu and is one of the world’s most extensive food delivery services. With Uber as its parent company, it has captured a significant share of the market quickly.

Our Uber Eats reviews will give you a detailed description of the complete service. Happy reading!

Who Is Uber Eats For?

Using Uber Eats, you can place food orders with local restaurants. The food is delivered to your doorstep, which Uber Eats charges a small delivery fee for. The application also lets you place group orders.

After researching the company in-depth, what struck me as the most interesting was the monthly membership program offered by Uber Eats; it waives your delivery fee and offers an extra 5% discount!

To add to this, the application also suggests cuisines and restaurants based on past orders. Another feature that has proven to be extremely useful is that the food delivery service has the ability to deliver to a wide range of places such as homes, offices, parks, and even hospitals.

Uber Eats is also suitable if you don’t want your order delivered immediately. You can order in advance and schedule the delivery for a specific time.

Uber Eats Main Features

According to my experience with the online service, Uber Eats is a great way to try out new restaurants in your area. I can safely say that the app is engaging and alluring from continuous usage, with appealing food pictures of a wide variety.

You can order using Uber Eats at any time, day or night (The app is functional all the time. However, whether or not you can order also depends on when your chosen restaurant is open).

Uber Eats claims to be a fast delivery service. However, in my personal experience, this is not always accurate. The ETA changes while the order is being processed, which means your food may arrive later than stated.

My research for this Uber Eats review is culminated in the following table, which displays Uber Eats features and their corresponding details:

Features Description
Minimum order amount For a subtotal less than $10, a small fee of $2 is added; for a subtotal less than $15, a small fee of $3 is added.
Delivery time The ETA for the food ordered depends on the restaurant. However, after the food has been prepared, Uber Eats claims a delivery time of 15 minutes from pickup to drop-off.
Track your order With the robust tracking system, you can track your order till the very last moment when it is delivered.
Cancelation policy No charges are deducted if you cancel the order before the restaurant accepts it. However, post-acceptance, certain charges will be levied.
App experience The app is visual, appealing, easy to use, and extremely well-conceptualized.

Minimum Order Amount

  • Based on my own experience, the minimum order amount and corresponding pricing policy of Uber Eats can be a little confusing for users.
  • Uber Eats has divided its fees into delivery fee, service fee, and a small order fee. The delivery fee charges vary with city and distance. However, unlike other home delivery services, Uber Eats adds a whopping 15% service fee.
  • Finally, it also adds a small order fee depending on the order amount. In total, in many cases, the final amount is significantly expensive.

Delivery Time

  • Having used the app to order food on multiple occasions myself, I can say that the ETA or delivery time is variable.
  • The ETA changed while my order is being prepared by the restaurant and often increased. However, on average, the time of dispatch and delivery is not that high, and the food is delivered on time.
  • In addition, Uber Eats also lets you schedule orders for later in the day. This has been an extremely useful feature for me.

Track Your Order

  • Uber Eats has a real-time, accurate delivery process tracking feature that allows users to stay updated at all times.
  • You can follow your order from the very beginning to the delivery. You will be able to see the restaurant accept the order and start preparation. Once the order is picked up, you can track the driver’s location.
  • The Uber Eats map will track the delivery and update as progress is made.

Cancelation Policy

  • You will get a full refund if you cancel the order before the restaurant accepts it.
  • However, if you cancel after the restaurant accepts the food order or before the delivery partner picks up the said order, you will only receive a partial refund.
  • It’s very difficult to cancel an order before the restaurant accepts it. Hence, getting a full refund may be hard.

App Experience

  • Uber Eats has exceeded my expectations when it comes to the app experience. With attractive photography and detailed descriptions, it has left no stone unturned.
  • It is very easy to find a restaurant offering a particular cuisine. The app also provides suggestions based on past orders. It has an all-in-one search bar where you can enter the restaurant name, dish name, and more to find what you’re looking for.
  • The bright, minimalistic designs and intuitive experience merit the high rating.

How Does Uber Eats Work?

Ordering food using the Uber Eats app is relatively straightforward. Follow these simple steps:

  1. Download the app and sign up by entering a username and password. If you are already registered on Uber, you don’t even have to sign up; you can sign in using the same credentials.
  2. Set your delivery address. Again, if you have a location set for Uber, Uber Eats will automatically import it! (You can change this location anytime).
  3. Now that you’re in, you will see a selection of nearby restaurants. You can find and choose the restaurant of your choice by searching a restaurant, cuisine type, or dish.
  4. Under each restaurant, you will find access to their menu. Find your favorite dishes and tap on Add to Cart.
  5. Once you have found everything you’re looking for, select View Cart/Checkout. This will take you to your order confirmation screen. You can easily change your payment method here if needed. A useful feature is the option to add delivery instructions. Having used it on multiple occasions, I find it convenient to enter a building number, sign-in instructions, or anything else worth mentioning.
  6. Check the details and press Place Order to confirm.
  7. Get real-time updates of your order and track the progress of the delivery drivers.

How Much Is Uber Eats?

You will be charged for the food itself, plus any additional charges levied by Uber Eats for placed orders. The cost of the food completely depends on the restaurant.

Here’s a brief explanation about costs associated with Uber Eats:

Plan Price What’s covered
Monthly fee $9.99/month No delivery charge on orders and an extra 5% discount on eligible orders.
Delivery fee Varies Delivery charges depend on your location.

Monthly Fee

  • Uber Eats has a monthly subscription plan called Eats Pass. It costs $9.99 a month and offers users a waiver on the delivery fee, coupled with an additional 5% discount on orders that cost more than $15.
  • You can easily subscribe to this plan using your Uber Eats app. Ensure that you have the latest update of the app before doing so!
  • This plan comes in handy if you are a frequent Uber Eats user.

Delivery Fee

  • The food delivery service charges three different fees: a delivery fee, service fee, and small order fee.
  • The delivery fee depends on the location of the service, with charges ranging between 10% and 15%.
  • A small order fee between $2 and $5 is added based on the order amount.

Uber Eats Ratings And Reviews

Customers and regular users from across the world have left reviews on Uber Eats. Using trusted platforms like Consumer Affairs, Trustpilot, and BBB, let’s get an overall perception of the food delivery service in the eyes of the regular user.

Generally, Uber Eats customer reviews lean towards just being average. Users have praised the customizable delivery options and appreciated the app as a source to try out new restaurants. Reviews indicate speedy delivery by the service as well. something food delivery statistics see as very important. On the other hand, the customer reviews have raised concerns regarding multiple fees charged by the food delivery service; they also highlight its irregular refund policy.

Uber Eats Alternatives

In addition to Uber Eats, I tried out a couple more services and shortlisted the following competitors of the platform:

Uber Eats vs DoorDash

Uber Eats DoorDash
Win Uber Eats offers highly attractive promotional offers and is a great avenue to explore new restaurants. Better for placing small orders because it has a lower order minimum.
Lose Multiple charges in addition to the food cost render it slightly expensive. The app is known for its technical issues and crashes.
Best People looking for a chance to explore and experiment. People looking to satisfy their hunger with small bites.

Uber Eats vs Grubhub

Uber Eats Grubhub
Win Offer cost transparency; every restaurant listing mentions the cost of delivery and ranks high in delivery speed. Well-established with a greater number of restaurant tie-ups and added cash-off perks.
Lose Difficult to cancel orders and get a refund using the app. Lack of instant information; they only disclose the price when you checkout.
Best Users looking for complete information before placing an order. Users looking for perks and offers like free delivery and cash-offs.

Uber Eats vs Postmates

Uber Eats Postmates
Win Unlike its competitor, Uber Eats offers efficient customer service and telephone support. Offers delivery from nearly any store or restaurant.
Lose Unlike its competitor, Uber Eats offers efficient customer service and telephone support. Comparatively slower service, especially from non-partnered restaurants.
Best Customers looking for quality customer service and can easily connect with the delivery platform. Comparatively slower service, especially from non-partnered restaurants.

Compared to the alternatives to Uber Eats, the particular food delivery service is preferred by foodie people as a platform to try out new places and get items quickly.

Is Uber Eats worth it?

Uber Eats is one of the best available online food delivery platforms on the market. With a humble beginning of just 1000 restaurants, it has evolved and tremendously grown over the years to partner with more than 500,000 restaurants in multiple locations around the globe. Uber Eats provides quality and speedy service and the freedom to choose from a wide range of cuisine and restaurant options.

Where Uber Eats Dominates

  • An elegant and easy avenue to find and try out new restaurants.
  • Offers impressive user experience with easy-to-use app features, customizable order options, and the speedy delivery of placed orders.
  • Allows for pre-orders to be scheduled at a time of your choice, and offers food suggestions based on past orders.

Where Uber Eats Falls Short

  • Multiple charges like the delivery fee, service fee, and small order fee can render orders expensive.
  • Difficult to cancel orders and get a refund.

FAQ

How can I reach Uber Eats customer service?

Uber Eats ensures that customers can get help and support whenever required. They can get in touch with customer service using the Help section of the app. You can get an answer to all your questions in that section, and can even call support if needed.

How can I cancel an Uber Eats order?

You can cancel your order up until the delivery person has been sent to the merchant. To cancel an order, you can press the receipt icon on the menu bar at the bottom and select ‘Cancel Order’.

How can I add a tip for my delivery driver?

You can add a tip while placing an order or after the order has been delivered. You can even add a tip up to 90 days after delivery. Tips can vary with the order amount. They can range from 10% to 25% of the order amount.

What cities have Uber Eats?

The service is operational in thousands of cities spread over more than 30 countries across the world, with satisfied customers giving raving Uber Eats reviews on every continent.

ABOUT AUTHOR

When she couldn’t decide between being a nurse, a psychotherapist, and a financial genius, Ofelia decided to do all three. Her interests run far and wide, and she loves researching about everything you get to read on our website. Credit cards or top-notch software, she’s here to tell it all like it is.