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Liberty Home Guard Reviews, Reputation, Pros & Cons in 2020

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Strengths

  • Extensive and comprehensive home warranty coverage policies
  • A convenient and easy-to-use customer portal
  • A mobile app where you can manage your file claims and policy on the go
  • An option to choose your way of receiving claim reimbursement
  • You can send feedback directly to the company’s executive team through its survey module

Weaknesses

  • It’s not available in all states
  • You can’t choose your service technician without company authorization
  • Some coverage limitations on a few high-end home systems and appliances

Breakdown

Average Service Fee

$60

Average Cost Per Year

$599.99

BBB Accreditation

A

Home inspection or maintenance records required

No

Cancellation Policy

You can cancel any time

Duration of Contract

Month-to-Month, Annual, or Multi-Year

There’s probably nothing more annoying than dealing with a faulty home appliance, such as a refrigerator or washing machine. A home warranty provider like Liberty Home Guard, however, will step up in the case of appliance breakdowns in your home. Liberty Home Guard reviews meanwhile suggest that the company values its customers and has a lot to offer.

Liberty Home Guard is a relatively new player on the home warranty scene, having started operating as recently as 2019. Yet, it has been touted as America’s best provider for home warranty coverage and is mainly known for its belief that a problem in your home is a problem in theirs.

From sign-up bonuses to truly customizable plans, Liberty Home Guard has managed to earn quite a reputation in a very short amount of time.

Liberty Home Guard Home Warranty Breakdown

Feature/Benefit Details
States Served 41 states (and Washington, D.C.)
Average Cost Per Year $599.99
Average Service Fee $60
Home inspection or maintenance records required NO
Cancellation Policy You can cancel any time
Cancellation Fee
  • Cancel within the first 30 days of your coverage – your contract fees minus the cost of claims paid will be refunded along with a small administrative overhead fee.
  • Cancel after 30 days – prorated refund of contract fee minus the cost of claims paid and an administrative overhead fee.
BBB accreditation A
Duration of Contract month-to-month, annual, or multi-year
Renewal Policy Automatic payment system – contract renews 30 days before the old one expires

Liberty Home Guard Home Warranty Details

Coverage specifics

LHG currently provides services in the following 41 states Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, D.C., West Virginia

Its services are not available in the following 9 states California, Hawaii, Illinois, Indiana, Iowa, Oregon, Washington, Wisconsin, Wyoming.

Stand Out Services

We’ve rounded up a list of features highlighted in Liberty Home Guard warranty reviews that many customers find impressive, especially in terms of warranty claims and home repairs.

  • You have access to coverage within minutes and can guard your major appliances, appliance breakdowns, and HVAC systems starting at $1/day.
  • The company has worked out volume discounts from their suppliers, and it further allows you to benefit from it by passing on the savings to you.
  • It has a very handy and sophisticated technology system that lets you track the service as well as the claims instantaneously.
  • LHG pays its technicians on time and in full, which is not that common in the home warranty industry.
  • The company has about ten thousand certified technicians on board who are required to pass a very challenging 10-point vetting process.
  • It is licensed to provide home warranties in every state where they operate.
  • You are eligible for a 30-day money-back guarantee, after which you will be refunded your contract fee on a prorated basis.
  • LHG’s claim department is open for customers 24/7, which means you can submit a claim 365 days a year, either through a phone call or by email.
  • Liberty Home Guard customer reviews show that most homeowners are extremely satisfied with the company’s services and find working with LHG extremely easy and hassle-free.

Choosing a Service Technician

Customers can choose their service technicians and contractors under certain circumstances. That said, the vendor recommends that you let them find you an LHG certified professional. Their team of contractors includes licensed professionals, and they also provide a 60-day workmanship guarantee.

Claims — Submitting a Service Request

LHG offers 24/7 customer service and claims departments.

The process of submitting a service request is fairly simple. All you need to do is manage your claim online and pay the service call fee. A technician will arrive at your doorstep within 24 hours.

Liberty Home Guard Home Warranty Pricing & Plan Options

Liberty Home Guard offers three main plans to its customers:

  1. Appliance Guard
  2. System Guard
  3. Total Home Guard

These Liberty Home Guard plans vary greatly in terms of prices, features, and coverage policies.

Let’s take a look at the Liberty Home Guard cost associated with the different packages, along with the company’s home protection plan and home systems components.

Appliance Guard

Monthly premiums: less than $1 a day

Cost: $39.99 per month

Appliances Covered:

  • Garbage disposal
  • Built-in microwave oven
  • Range, oven, and cooktop
  • Clothes washer and dryer
  • Refrigerator
  • Ceiling and exhaust fan
  • Dishwasher
  • Garage door opener

Systems Covered: N/A

System Guard

Monthly premiums: less than $1 a day

Cost: $49.99 per month

Appliances Covered: N/A

Systems Covered:

  • Air conditioning
  • Heating
  • Ductwork
  • Plumbing
  • Electrical
  • Water heaters

Total Home Guard

Monthly premiums: Less than $1.50 a day

Cost: $59.99 per month

Appliances Covered:

  • Clothes washer
  • Clothes dryer
  • Kitchen refrigerator
  • Built-in microwave ovens
  • Dishwashers
  • Garbage disposals
  • Ranges/ovens
  • Cooktops
  • Ceiling and exhaust fans
  • Garage door openers

Systems Covered:

  • Air conditioning
  • Heating
  • Ductwork
  • Plumbing
  • Electrical
  • Water heaters

Add-Ons

Liberty Home Guards offers the following coverage a la carte to all its customers:

  • Septic system
  • Pool and spa
  • Central vacuum
  • Second refrigerator
  • Stand-alone freezer
  • Sump pump
  • Additional spa
  • Well pump
  • Limited roof leak
  • Fixtures
  • Re-key
  • Gutter cleaning
  • Pest control
  • Floor/carpet cleaning
  • Water softener
  • Lawn sprinkler system
  • Electronics protection
  • Swamp cooler
  • Ejector pump
  • Grinder pump
  • Trash compactor
  • Freestanding ice maker
  • In-fridge

Limitations — What’s Not Covered?

There are a few limitations in LHG’s coverage.

Its home warranties cover breakdowns that occur due to normal wear and tear damage. For instance, if your AC’s fan breaks due to natural use, the company would cover the replacement. However, if an item breaks due to human misuse or a natural event, it wouldn’t be covered by Liberty Home Guard.

Customer service

LHG has rather impressive customer service, as confirmed by multiple Liberty Home Guard reviews online. It’s available 24/7, and you can speak to them whenever you have a problem or a concern.

Email: service@libertyhomeguard.com

Number: (866) 748-2399

Liberty Home Guard Pros and Cons

Extensive and comprehensive home warranty coverage policies

A convenient and easy-to-use customer portal

A mobile app where you can manage your file claims and policy on the go

An option to choose your way of receiving claim reimbursement

You can send feedback directly to the company’s executive team through its survey module

It’s not available in all states

You can’t choose your service technician without company authorization

Some coverage limitations on a few high-end home systems and appliances

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Liberty Home Guard Warranty Reputation

Numerous positive Liberty Home Guard reviews attest to the fact that the company’s home warranty policy is indeed one of the best out there.

We went through a lot of Liberty Home Guard coverage reviews to help you get an insight into the company’s overall performance over the last few years.

Most of the Liberty Home Guard complaints have to do with its service and responsiveness. A lot of customers had to wait for a long time to have an electrician over and get the job done.

LHG has a rating of 3.9 on Trustpilot, with 77% excellent reviews. The Liberty Home Guard BBB rating is A on the site, with almost five stars and more than 250 BBB customer reviews.

Overall, the Liberty Home Guard ratings are quite impressive, which goes to show that a lot of its customers are very happy and satisfied with their services.

Liberty Home Guard Alternatives

Given the competition in the home warranty industry, people often compare one company to another to find the best fit.

Provider Best Feature Monthly Fee Service Fee BBB Rating Years in Business
Liberty Home Guard Trustworthiness $40–$60 $60 A 2 years
Amazon Home Warranty Best add-ons $29–$46 $75 B 10 years
Choice Home Warranty Service $60–85 $60–85 B- 11 years
Select Home Warranty Lowest deductible $60–$75 $60–$75 B- 8 years
American Home Shield $50–$60 $75–$125 B 49 years

Final Word

Although Liberty Home Guard has been in business for only a couple of years, it has managed to make a mark and has earned a well-reputed place in the home warranty industry.

Liberty Home Guard reviews such as ours meanwhile can give you a good idea of what to expect.

The company’s affordable prices, comprehensive coverage plans, and customer service have largely received positive feedback.

So, if you are a new homeowner and are looking for a home warranty for your appliances and systems, Liberty Home Guard is a good option to consider.

liberty home guard logo
Editor Rating
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FAQ

My issue wasn’t fixed. Will the contractor come back?

Yes, they can. All you have to do is re-request the service online or by phone. Whenever an issue isn’t resolved, the company sends a service provider back to you without any charge.

Is there a limit to the number of repairs that can occur during a contract term?

There’s no such limit; however, there are some coverage limitations, such as cost caps.

Can I change my plan later?

Liberty Home Guard reviews confirm that if you need to change your plan for whatever reason, you can do so within the first 30 days of purchasing your coverage.