• Product Selection: ★★★★★ 5/5
  • Usability: ★★★★★ 5/5
  • Returns & Refunds: ★★★★☆ 4/5
  • Shipping & Delivery: ★★★★★ 5/5
  • Customer Support: ★★★★☆ 4/5
  • Customer Satisfaction: ★★★★☆ 4/5

Is Aosom Worth It? [Full 2022 Review]

Fact-checked
  • Product Selection: ★★★★★ 5/5
  • Usability: ★★★★★ 5/5
  • Returns & Refunds: ★★★★☆ 4/5
  • Shipping & Delivery: ★★★★★ 5/5
  • Customer Support: ★★★★☆ 4/5
  • Customer Satisfaction: ★★★★☆ 4/5

Best For

Indecisive shoppers

STRENGTHS

  • Vast product selection
  • Plenty of coupons, deals and discounts
  • Free shipping
  • 30-day return policy

WEAKNESSES

  • Occasional slow-response support
  • Items sometimes delivered damaged/broken

When you’re on the lookout for high-quality, affordable products, Aosom should be the first online store you visit. And if you’re curious as to why, read our Aosom reviews of the different aspects of this e-commerce platform for everything you need to know about the product selection, the ordering and delivery process, and much more. Don’t go anywhere!

What Is Aosom and How Does It Work?

Aosom, pronounced ‘Awesome’, is an online e-commerce business that’s been operating since 2009. On the Aosom platform, users can choose from an extensive selection of quality products across different categories, such as home, outdoor, office, and quite a few others.

At Aosom, there are six featured brands—the proprietary Aosom brand, Soozier, Outsunny, Pawhut, Qaba, and HOMCOM. Better yet, you can buy these products from other retailers, such as Amazon, eBay, Groupon, and others, too.

Writing this Aosom review, we found Aosom is a Canadian company that’s expanded to the UK market and works in a similar way to other online stores—customers place an order and pay for the product. Payments are secure, so you can use a credit card—if you don’t have one, you can start thinking about getting a credit card. When the order has been processed, it’s shipped and delivered to your home address. As simple as that.

Who Owns Aosom?

Many Aosom customers have shown an interest in the ownership of the company—as we already mentioned, Aosom is a Canadian company, and we can tell you it’s privately owned. However, we can offer no other information besides this, as the identity of the owner has never been publicly disclosed in all the years the company’s been operating. But you don’t have to worry about that, since the company is registered and accredited, and fully legitimate.

Aosom Main Offers

Once you’re familiar with the company and how it operates, you want to know what it offers. The sections below focus on the various categories of products at Aosom and what each category has to offer.

Home Goods

According to Aosom UK reviews, the ‘Home goods’ category is the most popular one in the online store. It boasts a huge selection of furniture, with dedicated sections for bedroom, bathroom, hallway, and kids’ furniture, as well as a separate ‘Kitchen & Dining’ section. Here, you can also find home decor accessories, storage solutions, Christmas decorations, and many other practical things you need around the house.

Garden & Outdoor

In the garden and outdoor category, you can find everything you may need in your outdoor space. You can buy garden buildings (greenhouses, sheds) to set up in your garden, or equip your garden with furniture, shades, and smaller items like planters and garden decor, along with all the necessary tools. In this section, you can find barbecues, fire pits, and even patio heaters, so there’s truly everything you may need.

Office

The Aosom reviews by UK consumers reveal the ‘Office’ section is well-stocked, especially considering Aosom primarily focuses on bulkier products. However, besides the office products and accessories, this section also offers office furniture like bookcases, filing cabinets, and office chairs.

Sports & Leisure

At Aosom, you can find an abundance of sports items—whether it’s fitness equipment or outdoor gear, you can get it from the Sports & Leisure section. But as the name suggests, there’s more than just sporting goods here, and you can find plenty of entertainment products here, too. So, if you want to finally get that trampoline, this is the place!

Pet Supplies

Whether you’re a dog or cat person, you can get your pet supplies at Aosom. And even if you prefer rabbits, birds, or even reptiles, you can find all your supplies here—beds, cages, toys, and even pet pools are sold at Aosom, so you’ll get everything you need and more!

Health & Beauty

The Aosom reviews sometimes fail to mention the health and beauty category, but this is the place where you can find spa and massage accessories, as well as mobility aids and equipment for seniors. Unfortunately, the beauty and make-up section wasn’t well-stocked at the time of writing this review, but make sure to check it out, as it may surprise you.

Toys & Games

Parents should pay special attention to the toys and games category—at Aosom, you can find toys for children of all ages, as well as various games, and sports and fitness accessories, too. In short, Aosom offers everything you need to keep your child entertained.

DIY Tools

Although many love a good Do-It-Yourself project, you need tools to successfully finish one of these. Luckily, Aosom reviews of the UK online store tell us the DIY offer at Aosom is extensive—you can get all the necessary fixtures for your kitchen and bathroom, painting supplies, car tools, and much more. In this section, there are plenty of deals and discounts, so you can even find some things you can sell for profit later.

Baby Products

The last Aosom category we reviewed is the ‘Baby Products’ category. If you’re a soon-to-be parent or you just became one, you can get everything you need here. Nursery furniture, accessories, feeding seats, and car and bicycle seats—Aosom has it all, and at affordable prices.

Ease of Use

Ease of use is very important for services such as Aosom, so for our Aosom review, we tested the platform’s usability. The interface has a user-friendly design that’s also mobile-friendly, so Aosom customers can seamlessly shop on the go.

Aosom Homepage

And if you thought things couldn’t get any better, you were wrong—the Aosom platform is also protected with an SSL/TSL certificate, meaning your personal data and payments are completely secure.

Returns & Refunds

Another important aspect of buying from online stores is the returns and refunds policy. And again, Aosom doesn’t disappoint: the brand accepts returns within 30 days of purchase, as long as the item is in its original condition. However, the shipping costs are paid by the customer for all Aosom returns, making for an added expense.

In case you receive a damaged item, you need to take photos and email customer support. If Aosom confirms there’s irreparable damage, you should receive a refund in 2 to 5 business days.

Delivery & Shipping

Aosom’s shipping and delivery policies are excellent, and each order is completed via the checkout page and processed and dispatched within 24 hours. Aosom orders are shipped every day Monday through Friday. In case of a delay, Aosom should inform you of it, but this rarely happens.

Aosom UK reviews say all orders are shipped with standard free delivery to the mainland UK, the Channel Islands, and Northern Ireland, while shipments to other locations may be subject to other conditions, so you need to check with Aosom regarding shipping details.

Orders are expected to arrive at your address within 5 to 7 business days, and Aosom allows you to track your order through the website with the details from the confirmation email.

Customer Support

Like all reputable businesses, Aosom has a customer support system in place. You can contact support via the contact form that you can get to via the ‘Contact Us’ button on the homepage. Keep in mind the support team is available Monday through Friday, between 9.00 AM and 5.00 PM, so this is the best time to contact Aosom customer service.

Alternatively, you can reach support at 0800 240 4050 and speak with a customer care representative. The support team is friendly and willing to help, so you won’t go wrong with whatever contact method you choose.

Customer Satisfaction

As you’ve already figured out, the Aosom product selection is extensive and its shipping and delivery policies are well-developed, but what’s most important is if customers are happy with it. After reading through many customer reviews of Aosom, we can report customer satisfaction levels are high, as the quality products at affordable prices make this online store a place where customers gladly return.

Although there have been some complaints of damaged and broken items, the Aosom returns policy works well, so you won’t have any trouble getting a replacement.

Alternatives

If you prefer doing your shopping online, Aosom is a great place to do so. However, if you want to diversify your shopping experience, it’s good to have a few other brands in mind. In the table below, we compared Aosom with three of its main competitors—HomeDone, Ideal Home Show, and ManoMano.

Aosom HomeDone Ideal Home Show ManoMano
Win Great product range Excellent customer service Products from individual merchants Wide range of sellers
Lose Slow-response support Some low-quality products You need to buy tickets Late deliveries
Best for Using discount coupons Good value for money In-person shopping Affordable prices

The impressive product selection, the affordable prices, and the frequent deals and discounts make Aosom the perfect destination for your next (online) shopping trip.

And if you want to supplement your average savings, you can check the deals and discounts platform GoGroopie.

Is Aosom Legit?

The Aosom online store is well-stocked, the ordering process is simple, and the shipping and delivery policies are well-developed and functional. Add to this the fact the platform has security protocols in place that allow for a safe shopping experience, and you can ascertain Aosom is a reliable and legitimate e-commerce business.

Aosom comes highly recommended, so pay it a visit the next time you’re shopping online!

FAQ

Is Aosom a legitimate site?

Aosom has been on the market for years; the company is licensed and employs security protocols to protect its customers —- we can safely say that it’s completely legitimate.

Is HOMCOM the same as Aosom?

HOMCOM is one of the six brands featured on the Aosom marketplace, so you can get HOMCOM products on the Aosom platform.

What is the company Aosom?

Aosom is primarily a home decor, outdoor living, and sporting goods online store, although you can buy a variety of other items here.

How long does Aosom take to ship?

Aosom reviews reveal most Aosom orders are shipped within 24 hours of the order placement, although deliveries usually take between 5 and 7 business days.

ABOUT AUTHOR

As challenging as she looks, Kristina loves to question things. Her analytical skills give us a fresh look at markets, products and services and her experience as a real estate agent keeps our related topics up to par.