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SurePayroll Reviews, Details & Popular Alternatives in 2020

SurePayroll Is Best for Small Companies That Are New to the World of Peo Services.
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Strengths

  • Affordable plans
  • Tax reporting included
  • Easy payroll processing
  • Intuitive interface

Weaknesses

  • no dedicated account manager
  • chatbot support need improvements

Key Details

Services

Payroll, Tax Reporting, HR services, Benefits Administration

Integrations

Sage 50, QuickBooks, and Xero

Support

Business hours support, 24/7 website chatbot

Accreditations

IRS-certified, BBB, ESAC, NAPEO

SurePayroll is a PEO company that offers basic payroll, benefits, and HR administration services to small businesses. It can also help customers with local employment tax laws, 401(k), worker’s compensations, and employee learning programs.

Its scope of services can be tailored to suit companies with 1 to 100 employees. SurePayroll is IRS-certified and accredited by both the BBB and Employer Services Assurance Corporation (ESAC). Independent SurePayroll reviews on customer review sites like Capterra, G2, Software Advice, and PCMag give the company an average rating of 4.5 out of 5 stars.

Plans & Pricing

SurePayroll has several unique PEO packages for specific cases, such as Household / Nanny, Restaurant w/ Tips, Church / Clergy, and Non-profit Organization. It aims to meet the needs of small businesses that would otherwise be unable to afford professional PEO services.

SurePayroll benefits and HR services

A standard SurePayroll package provides basic payroll processing and some additional HR and employee benefit options. SurePayroll prides itself on offering some of the fastest payroll services available, with only a 2-day turnaround. This is twice as fast as most other payroll providers.

The payroll service includes calculating, filing, and payment of taxes, quarterly & year-end reports, and 24/7 online access via mobile or desktop. As your business grows, you can add additional services to meet regulatory compliance requirements like commuter benefits, 401(k), garnishment deductions, employee training, and workers’ compensations.

Fees and cancellation

SurePayroll is one of the cheapest payroll services available, with a recent verified SurePayroll review 2020 indicating the prices as below:

SurePayroll $29.99 / mo $4 / employee
1099 and  W-2 preparation Additional cost

However, SurePayroll offers its services on a quote basis so this figure may differ depending on your requirements and should only be taken as a guide. SurePayroll charges no setup fees, offers no long-term contracts, and claims to charge no cancellation fees. However, the latest SurePayroll reviews on BBB suggest that the company sometimes charges additional fees for unknown reasons and it is often difficult to get these charges reversed.

SurePayroll Details

SurePayroll offers a simple, cloud-based payroll software that can be accessed at any time from a mobile phone or computer. The main services they offer are payroll and taxation management, along with some employee benefits and HR services.
We have researched extensive SurePayroll reviews to get a detailed idea of exactly what features the company offers and how they work.

Main services

  • Payroll

The small business payroll service covers everything you need to pay your employee(s). All you need to do is enter employee hours and salary, and SurePayroll does the rest.

  • Tax

To help you avoid federal agency penalties, SurePayroll sorts out all your tax compliance requirements, ensuring you file and pay tax promptly. It can also help with W-2 preparation and 1099 forms.

  • HR Services

SurePayroll can help with recruiting and onboarding new employees and other services related to human resource management.

  • Benefits Administration

SurePayroll sorts out mandatory employee benefits, like social security and medicare, and can help with additional benefits like 401(k) plans, retirement plans, and worker’s compensation insurance.

Additional services

Additional SurePayroll solutions include:

  • Integration with 3rd-party accounting

SurePayroll accountant reviews from sites like the CPA Practice Advisor praise the useful integrations with accounting software like Sage 50, QuickBooks, and Xero.

  • Training

SurePayroll offers various employee development services like HR-compliance training and other employee-related legal issues.

  • Blogs and advice

The SurePayroll website has an active blogging community to provide advice to small business owners.

Help & Support

SurePayroll customer reviews rate the level of customer support highly, with the majority of reviews noting the friendly customer service agents. Although there are several SurePayroll complaints regarding incorrect charges or other mistakes, SurePayroll has always been quick to rectify the errors.
Customers can contact support during business hours (Mon-Fri: 7 am – 8 pm, Sat: 9 am – 1 pm CT), while online chatbot support is available 24/7 on the SurePayroll website.

Pros & Cons

Intuitive interface

Easy payroll processing

Affordable plans

Tax reporting included

chatbot support need improvements

no dedicated account manager

SurePayroll User Reviews & Testimonials

SurePayroll online reviews 

Most independent review sites give the company an average rating of 4.5 out of 5 stars, and the majority of reviews are positive. Customers like how easy the platform is to operate and how user-friendly payroll processing is. Most businesses that find SurePayroll useful are small companies with 1-10 employees. Of the few SurePayroll negative reviews, most are centered around complex payroll operations that may be beyond the scope of SurePayroll’s services.

SurePayroll ratings:

  • Capterra                        4.4 / 5
  • TrustRadius                  9.2 / 10
  • PCMag                            4 / 5 
  • Software Advice         4.4 / 5
  • G2                                    4.5 / 5

SurePayroll has two apps on GooglePlay, for both employees and employers. SurePayroll Google reviews give the apps a 2.3 out of 5 and 3.1 out of 5 ratings, respectively, with most users praising the apps’ simplicity although complaining that the apps do crash on occasion.

The key factor where SurePayroll consistently scores high points in reviews is the speed and efficiency with which it can complete payroll processing. This point is brought up consistently throughout SurePayroll reviews and highlights the software’s capability as a quick and simple PEO service.

Accreditations

SurePayroll is IRS-certified and accredited with the Better Business Bureau (BBB), which has given it an A+ rating. However, many SurePayroll BBB reviews give the company a low rating due to problems with the initial signup and cancellation as both processes can be complicated. However, SurePayroll appears to do a good job of attending to complaints and attempting to resolve the issues.
SurePayroll is also an Employer Services Assurance Corporation (ESAC) accredited company and is a member of the National Association of Professional Employer Organizations (NAPEO).

Alternatives

There are several SurePayroll alternatives that offer similar services but there are few, if any, that offer such low fees. When comparing SurePayroll to other PEO providers it’s important to note that the service is intentionally simplified in order to keep costs down.

A few of the PEO companies that offer an alternative to SurePayroll include ADP, Paychex, and Insperity. Here is how SurePayroll compares with these companies:

SurePayroll vs ADP TotalSource

When comparing SurePayroll vs ADP, the most notable difference is the price range. Third-party review sites indicate ADP TotalSource could cost on average $250 per employee / per month. Clearly, this is far too expensive for a small company or individual, meaning ADP Totalsource is generally reserved for larger corporations.
This can also be seen in the level of service ADP Totalsource offers, with its services more typically associated with Fortune 500-style benefits administration providers. However, ADP TotalSource does have highly customizable packages and does serve thousands of small-to-midsize businesses (SMBs).

SurePayroll vs Paychex

SurePayroll is a subsidiary of Paychex. However, it operates independently, serving a specific niche that the much busier Paychex may not be able to serve successfully.
Price-wise, the comparison between SurePayroll vs Paychex is again in SurePayroll’s favor. Paychex’s fees more closely resemble those of ADP TotalSource. However, Paychex offers several advanced features and services that SurePayroll does not, making it the next logical step for companies scaling up from SurePayroll.

SurePayroll vs Insperity

Insperity stands out from other payroll providers by offering a dedicated support team with individual experts for all aspects of HR, payroll, benefits, recruiting, etc. Again, when comparing the SurePayroll vs Insperity fees, Insperity’s prices are higher. However, like SurePayroll, Insperity is focused on smaller businesses and could also offer decently competitive rates.
Like Paychex, ADP, and SurePayroll, Insperity enjoys equivalent accreditations from the Employer Services Assurance Corporation, the IRS, and the BBB. As a simpler and more customer-focused company, Insperity likely offers the best alternative to SurePayroll for small businesses.

Summary

There is a wide range of third-party service providers available that help companies solve their payroll and HR issues, but few are as simple and cheap as SurePayroll. If you are a small company or individual that is new to the world of PEO services, SurePayroll may be a good place to start. However, always be careful to read the terms and conditions of the contract carefully so if the time comes that you need to upgrade, the transition is a smooth one.

SurePayroll Is Best for Small Companies That Are New to the World of Peo Services.
Surepayroll review logo
Editor Rating
Visit Site

show more

FAQ

Do I have to use a PEO to do my payroll?

No, any size company or individual is free to complete their payroll and employee processes independently. However, no matter how small your company is, there are several complex regulations and compliance procedures that must be dealt with. If you are unfamiliar with these requirements, it is advisable to get help from a professional third party.

How will a PEO affect my existing staff?

Changing to a co-employment model means your staff members will now be paid and have their tax filed by another company. For the most part, this shouldn’t affect their day-to-day jobs and PEOs usually provide all necessary training and development resources to assist workers.

Can SurePayroll really provide good service at such a low cost?

A quick search of independent SurePayroll reviews reveals that it doesn’t offer the same level of service that larger PEOs do. However, when used for its intended purpose of serving small businesses and individuals, SurePayroll appears to offer good value for money.