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Stitch Fix Reviews in 2020 – Pros, Cons & Saving Tips

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Strengths

  • Offers clothing boxes that cater to men, women, children, maternity, petite, and plus-size clients
  • A Stitch Fix gift card option is available
  • Convenient way to shop for clothing without going to the store
  • Personal stylists are available to help you spruce up your closet
  • All clothing is of great quality
  • They offer a discount through their referral program
  • Exchanges, shipping, and returns are free
  • The company offers over 1,000 clothing brands
  • Personalized experience catering to your style and preferences

Weaknesses

  • Discounts are only offered when you buy more than 5 pieces
  • A $20 styling fee is charged whether you decide to return the clothes or not
  • The return window is only 3 days
  • Only available in the U.S.

Breakdown

STYLING FEE

$20.00

MEMBERSHIP

No

FREE TRIAL

Yes

TRACK ORDER OPTION

Yes (Via Email)

SHIPPING

Free

CUSTOMER SERVICE

24/7

Stitchfix.com is a personal styling platform that creates customizable wardrobes for its clients. Founded in 2011 by Erin Morrison Flynn and Katrina Lake, the company has a total asset value of $616 million and an evaluation of $1.6 billion.
Originally known as Rack Habit, the company started off catering only to women. It quickly expanded its horizons to men’s clothing, maternity wear, children’s clothing, plus size, and petite clothing. Stitch Fix reviews praise the company for their highly recommended stylists and data scientists who work together to create a personalized clothing package that can be delivered to your doorstep.
Is this service truly worth the $28-$250+ price tag? Or is it overrated? In this concise review, we take a deeper look at their closet.

How Does Stitch Fix work?

The concept of a personal shopper can be quite strange for some people. Luckily, Stitch Fix’s service is extremely easy to use and straightforward. The landing page, Stitchfix.com, divides the process into four easy steps.

  1. Choose your price range, style, and size
  2. Pay a once-off styling fee of $20
  3. Receive a package with a free return envelope included
  4. Try on the pieces at home and return those you don’t like

We created a compact guide clearly outlining the buying and ordering process:

Signing Up

The entire sign-up process takes between 10-15 minutes:

Step 1: 

  • Go to Stitch Fix site and answer a few styling questions like “how do you feel about shopping?”  and “how often do you try out new trends?”.
  • Then provide your email address or sign in via Facebook.

Step 2: 

  • Add your ZIP code.

Step 3: 

  • Choose your style category (women, men, kids).
  • State your reason for using Stitch Fix (to try new items, for expert styling advice, etc.)

Step 4: 

Stitch Fix reviews by women report that the client questionnaire is extremely thorough. In our research, we’ve come to find that this statement is true. You can expect the following questions in the questionnaire.

  • Answer Yes/No/Somewhat questions by looking at pictures of outfits.
  • Answer Rarely/Sometimes/Often questions regarding your fashion sense.
  • Answer other relevant styling questions in order for the stylist to get a good idea of what kind of clothes you prefer and which items you don’t want to receive. Other preferences like fabrics, patterns, and shoe styles can also be stipulated.
  • Add personal sizing information (height, weight, shoe size, blouse, and jeans sizes, etc.) Stitch Fix provides a complete sizing chart that has loads of sizes ranging from petite to plus size. The complete sizing chart provides a great guideline for all the available sizes.
  • Pregnant women can add their due date as well.
  • You also have the option to add notes to your stylist.

Step 5: 

  • Select your budget for the different categories (Tops, Bottoms, Jackets & Coats, Dresses, Shoes, Accessories, and Jewelry). Budget options are from $0-$50, $50-$100, and increase with $50 from there on.

Step 6:

  • Upon completion of the thorough questionnaire, you can choose your subscription option and delivery date.
  • Complete your payment via debit/credit card or Paypal.
  • Add shipping details.
  • And pay a first styling fee of $20.

Step 7:

Wait for your box to arrive within 2 weeks.

Step 8:

Choose the clothes you’d like to keep. Checkout and pay through your online profile.

Subscription Plans and Costs

Boxes are sent according to the frequency you choose. The following options are available:

  • Every 2-3 weeks
  • Every Month
  • Every 2 Months
  • Every 3 Months

You can cancel your subscription at any time through your online profile. You’ll be charged a $20 styling fee each month, that will be credited to the items you choose to buy.  Clients can choose a once-off service, without subscribing to any of the above plans.

Stitch Fix prices are very straightforward. You can choose your budget upon checkout and can increase or decrease how much you spend every month. Once the box arrives at your doorstep, you have three days to decide whether you want to keep or return the items.

You will only be charged for the clothes you decide to keep. If you keep all the garments, you will receive a 25% discount. Clients are charged as soon as they submit their order through the ‘Shop’ tab.

In the past, clients have been charged the full amount for the clothes they neglect to return within a certain period of time. This has given Stitch Fix bad reviews, but still hasn’t hurt their return terms are clear and the client service teams are always ready to assist and solve any problem.

Add-Ons

Along with stylist picks, customers can add extras. This service is available to men and women. Unfortunately, there are no extras for children. You can ‘View Extras’ on the home page and add them to your cart before your stylist starts working on your order. You’ll receive these items with your next package.

Additionally, customers can purchase a Stitch Fix gift card via mail, email, or a print-at-home version. Gift cards can also be bought through retailers like Speedway, Kroger, and Giant Eagle.

Shipping and Packaging

Stitch Fix uses USPS and FedEx to ship to all 50 U.S. states as well as the U.S. territories. Once your package has been shipped, a tracking number will be sent to your email address. The company aims to achieve guaranteed arrival dates.

In some cases, items come from different locations, which means that you’ll receive separate packages. Each package will include a return label.

The great thing about Stitch Fix’s shipping is that it is all free, no matter whether it’s returning or receiving.

Customer Service

With almost 8,000 employees, the company has a decent customer service team available. A 24/7 customer service is available to current and potential clients. You can email the team at hello@stitchfix.com, click on the ‘Chat’ icon at the lower right corner of their website, or contact them through an online contact form.

Honest Stitch Fix user reviews have reported that emails are usually answered within 24 hours. Their team answers queries only via email and chat support, as no contact number is available.

Pros & Cons

Offers clothing boxes that cater to men, women, children, maternity, petite, and plus-size clients

A Stitch Fix gift card option is available

Convenient way to shop for clothing without going to the store

Personal stylists are available to help you spruce up your closet

All clothing is of great quality

They offer a discount through their referral program

Exchanges, shipping, and returns are free

The company offers over 1,000 clothing brands

Personalized experience catering to your style and preferences

Discounts are only offered when you buy more than 5 pieces

A $20 styling fee is charged whether you decide to return the clothes or not

Stitch Fix customer reviews complain that the cost of the clothes offered by the exclusive Stitch Fix brands are a bit steep, there are cheaper options available from lower range brands

Only available in the U.S.

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Stitch Fix Reviews and Testimonials

Maybe you’re wondering, are Stitch Fix clothes of good quality? All you have to do is look at the hundreds of credible Stitch Fix reviews and testimonials by satisfied clients. The fact that Fast Company profiled Stitch Fix as one of the 50 Most Innovative Companies of 2019, shows that the combination of data science, A.I. machine learning, and styling is a successful combo.

With the added bonus of its expert fashion advice, Stitch Fix outfit reviews are mostly very positive. Facebook, Trustpilot,  Indeed.com, and many personal customer reviews don’t give the service less than a 3.2-star rating.

Most Stitch Fix bad reviews and complaints are about the size, fit, and, occasionally, the quality of the garments.

Is Stitch Fix Worth It? – The Verdict

Stitch Fix is totally worth it. You get an online personal stylist and shopper and receive a monthly box with an entire outfit customized according to your needs. The biggest advantage that the company offers, is that you can return any garments, shoes, or jewelry that isn’t your cup of tea – without paying any shipping fees.

Stitch Fix boxes cost differently, depending on your budget choice. The company even gives a 25% discount upon checkout if you take all 5 items. As a leader and frontrunner in the personal online styling niche, it works with over 1,000+ clothing brands and 2,000 personal stylists. The numerous great Stitch Fix reviews support the verdict that it’s definitely worth the price tag.

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