• Featured: ★★★★☆ 4/5
  • Ease of use: ★★★★★ 5/5
  • Pricing: ★★★★☆ 4/5
  • iOS supported: ★★★★★ 5/5
  • Mobile version: ★★★☆☆ 3/5
  • Integrations: ★★★★☆ 4/5
  • Customer support: ★★★★★ 5/5
  • Customer reviews: ★★★★☆ 4/5

Appointy Reviews [Features, Plans, Usability, Pricing, Alternatives - 2022]

Fact-checked
  • Featured: ★★★★☆ 4/5
  • Ease of use: ★★★★★ 5/5
  • Pricing: ★★★★☆ 4/5
  • iOS supported: ★★★★★ 5/5
  • Mobile version: ★★★☆☆ 3/5
  • Integrations: ★★★★☆ 4/5
  • Customer support: ★★★★★ 5/5
  • Customer reviews: ★★★★☆ 4/5

Best For

Online scheduling

STRENGTHS

  • Automatic reminders and scheduling.
  • All-in-one CRM and marketing tool.
  • Easy to use, accessible and intuitive.

WEAKNESSES

  • SMS and email reminders cannot be customized.
  • Mobile applications have periodic lags and glitches (mostly on iOS).

Appointy is a leading company in the world of online scheduling software. Created in 2014, its headquarters can be found in Singapore.

By using this software and going through other Appointy reviews, I’ll present an overview of main features, pricing plans, usability, alternatives, and more.

What Is Appointy, and How Does It Work?

Appointy is a fully packaged schedule online software affirmed by some of the most influential tech industry companies, like Google and Facebook. After trying it out myself, my impression is that it’s easy, yet powerful. Its user interface makes it easy for employees to get around the operating system and start being more productive from the beginning.

I’ll take you on a brief tour with a few screenshots, showing you some Appointy features and what the software actually looks like.

In the left top corner, there is a green plus sign which is used to add an appointment, service, new customer or staff member, and more.

The dashboard, which is very clean, shows you any appointments, estimated sales, new customers, and the percentage of satisfaction.

On the left side, there is a green menu. If you select “Customers” it displays more in-depth information about your clients.

When you choose “Reports”, this is what this menu looks like.

If you have gift certificates, discount coupons, or offers, you can use them from the “Marketing” menu.

While writing this Appointy review, I found something interesting: there was a challenge to make a scheduling system for a team of over 30 reporters, designers, and editors reporting broadcasts. As a solution, Appointy integrated their scheduling tool directly into WordPress websites, which allows producers, staff, and external clients to seamlessly schedule channel resources.

Main Features

I found some handy aspects of the software that are helpful in increasing productivity and revenue for every business. If you consider buying this software to enhance your workflow, here are some of its main components as seen from other Appointy reviews.

Automatic scheduling

Lets you customize services, simplify staff availability and working hours, and choose locations to smooth out automated bookings from social media channels and customers. You can also arrange a prepaid ‘Paid’ status in your calendar.

Automatic reminders

Help push reminders and notifications to clients via SMS or email, so you can confirm, reschedule, or cancel their appointment. You have the option to use a ‘Receive Payments’ tool in the message, which can reduce no-shows while increasing efficiency in the workplace.

Calendar sync

This Appointy app feature is in charge of automating your Google calendar, while the all-in-one mobile admin console ensures that you preserve complete control of your business, no matter where you are!

Built-in marketing tools

Assist in setting up deals, offers, promotions, and rewards on websites, social media promotions, and listing sites. You also get track of booking conversions from your campaigns.

Customer relationship management (CRM)

This is a staple in every Appointy review that enables you to manage, store, and looks up client details such as phone numbers, email addresses, and service history. It also provides forthcoming appointments, reminders, and notes for well-organized client connection and content service delivery.

Business analytics

Let you estimate client satisfaction and the performance of your staff. With the option to track business operations using a drag-and-drop web-based widget dashboard, you can view crucial information such as client satisfaction and business growth.

Receipts and invoices

Let your business add particular information, designs, or logos.

Feature Description Rating
Business analytics Going through multiple Appointy reviews, I was impressed by characteristics like automated appointments, alerts, sales, SMS, and credit charged reports.
Reports are especially detailed compared to competitors. Deals are easy to follow, and it has an automating client list.
★★★★★
5/5
Notifications Automatic notifications are great for busy people, but SMS and email reminders cannot be customized. ★★★★☆
4/5
Limits To ensure equal access and system performance across every user, Appointy applies a fair usage policy limit of 2,000 appointments a day. ★★★★☆
4/5
OS supported Supported as a web Appointy app, and well as iOS and Android. Some iOS customers are not satisfied with the responsiveness and overall experience. ★★★☆☆
3/5
CRM Text, call, and email alerts are possible. Appointy automatically groups clients into categories such as “active”, “new”, and “inactive”. ★★★★★
5/5
Mobile version Regardless of its captivating implementation, the app is somewhat limited in what it can do, which is mainly adding and viewing recurring bookings, or reading business reviews. ★★★☆☆
3/5

Ease of Use

In this Appointy review, we will see that it is very easy to use; you don’t have to be an appointment booking software expert. It possesses a clickable calendar with a simple layout. If you are familiar with any Google apps like Google Calendar, you can figure out how to manage the software in no time.

The following is a step-by-step introduction on how to get started with the software. In this Appointy review, I’ll provide some screenshots to help as well.

First, go to www.appointy.com and choose to Sign up FREE now.

Enter your name, email and select your country, and click next

Generate a username and password, and click Get Started For Free.

Click next to enter your URL.

Choose if you are an Individual, Business, or Multi-Location Business.

Select what type of services you provide and click next.

Click on the type of business you provide, and then click next

Enter the service title, duration, and price, and choose next.

Provide info on who works for your business, and then select Next.

Choose your business hours before continuing.

Lastly, enter more details of your business, such as the name and location.

After all that, congratulations! You have successfully created your Appointy profile.

Plans, Pricing, and Contracts

Appointy plays it safe when it comes to pricing transparency. Here are Appointy pricing and plans:

Plan Name Free Growth Professional Enterprise
Price Free $19.99 USD per month (billed annually) $49.99 USD
per month
(Billed annually)
$79.99 USD
per month
(Billed annually)
Staff 1 1 (Add staff at $5 per month) 5 (Add staff at $7.5 per month) 5 at each location
(Add staff at $7.5 per month)
Services 5 Unlimited Unlimited Unlimited
Appointments 100 Fair usage policy limit of 2,000 appointments a day Fair usage policy limit of 2,000 appointments a day Fair usage policy limit of 2,000 appointments a day
Clients self-schedule
Integrate on your website and Facebook page
Appointment reminders
Time zone conversions
Client verification
Two-way Google Calendar synchronization
Office 365 integration
Google analytics
Customer relationship management tool
Customer support Email Email, chat Email, Chat, Phone
(Relationship Manager at an additional cost)
Email, Chat, Phone
(Relationship Manager at an additional cost)
Business analysis reports Limited reports Advanced reports Advanced reports

From this Appointy pricing table, I would recommend the Free and Growth plans for single users or startup companies, and the Professional and Enterprise plans for bigger businesses and corporations.

Ratings and Reviews

At this point, I’ll provide some ratings and reviews people wrote on platforms like Capterra and Merchant Maverick.

The overall rating at Capterra

Is 4.7/5. One customer wrote: “Appointy has a lot of features and offers flexibility. Everything can be customized to your business needs. Also, the customer support team is responsive 24/7 to answer questions about the software. Their integrations are also very helpful. But the 5 staff limit for $49.99 a month was simply too expensive for our taste.”

The overall rating at Merchant Maverick

Is 4.5/5 One review says: “Had service for a week. Very impressed with all the Appointy features and customization choices of the service. Customer service has been great though. Asked a pretty detailed question at night and received an accurate and easy-to-follow response in the morning.”

Alternatives

There are many alternatives to Appointy; in this review, check out comparisons with Acuity Scheduling and Schedulicity.

Appointy vs Acuity

Appointy Acuity
Win Appointy is available on almost every device, from Windows to Android and iOS. Offers more integrations, but on smaller business systems and apps.
Lose Fewer integrations are available but have availability on the biggest operating systems like WordPress, Twitter, and Facebook. Acuity is not available on Windows and Mac.

Appointy is suitable for small, medium, and large companies, while I recommend Acuity for small-to-midsize firms only.

Appointy vs Schedulicity

Appointy Schedulicity
Win Better security with features like encryption of sensitive data, HTTPS for all pages, and reports for security breaches. Has an activity dashboard, access controls, and permissions.
Lose Doesn’t include contact management
and sharing.
Doesn’t support third-party plugins and add-ons, as well as data exporting.

Schedulicity is commonly paired with Square; if you rely on that platform, the best alternative would, in fact, be Schedulicity.

Bottom Line

It’s easy to see that Appointy is a substantial online organizing program with multiple features, which helps achieve more revenue, increase productivity, and swiftly organize time and staff. It is considered to be one of the top-rated free of charge appointment scheduling software on the market.

Where Appointy Dominates

  • Automatic reminders and scheduling.
  • All-in-one CRM and marketing tool.
  • Easy to use, accessible and intuitive.

Where Appointy Falls Short

  • SMS and email reminders cannot be customized.
  • Mobile applications have periodic lags and glitches (mostly on iOS).

FAQ

Where is Appointy based?

Established in 2014, Appointy is headquartered in Singapore with an office in the United States.

How do you use Appointy?

The fundamental account setup needs you to add your service list, working time staff members, and information about your business to be shown on your client’s booking interface. If you have already done this with the onboarding wizard, you can directly get to linking services configuring each staff member’s availability and organize your staff better.

How much does Appointy cost?

As shown from other Appointy reviews, there are a few choices. There is a free option with limited features; you can also buy plans. Pricing starts at $19.99 for the Growth plan, $49.99 for Professional, and $79.99 for Enterprise.

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