• Features: ★★★★★ 5/5
  • Customer Engagement: ★★★★☆ 4/5
  • Order Management: ★★★★☆ 4/5
  • Compatible Hardware: ★★★★★ 5/5
  • Customer Support: ★★★★☆ 4/5
  • Ease of Use: ★★★★☆ 4/5
  • Pricing: ★★★★☆ 4/5

2022's Detailed Clover PoS Review

Fact-checked
  • Features: ★★★★★ 5/5
  • Customer Engagement: ★★★★☆ 4/5
  • Order Management: ★★★★☆ 4/5
  • Compatible Hardware: ★★★★★ 5/5
  • Customer Support: ★★★★☆ 4/5
  • Ease of Use: ★★★★☆ 4/5
  • Pricing: ★★★★☆ 4/5

Best For

Small-to-mid-sized businesses

STRENGTHS

  • Easy to set up and use
  • Scalable and versatile solutions for all small-to-medium businesses
  • 24/7 phone and email support with multiple phone lines
  • Significant fraud protection and insurance

WEAKNESSES

  • Can’t order the system yourself online – must contact sales
  • Pricing is not 100% transparent, and is a bit complicated

Clover PoS is one of the most popular PoS and payment processing systems for small-to-mid-sized businesses today. If you’re running a consumer-facing business, it’s probably one of the first options you’ll consider to help power your business. In this review, we’ll look at various aspects of the PoS platform, including Clover PoS reviews, to help you determine whether it’s the right choice for your business.

We’ll take a deep dive into:

  • Features
  • Ease of use
  • Pricing
  • Customer support
  • Alternatives
  • Pros and Cons
  • FAQs

What Is Clover PoS and How Does It Work?

As a PoS platform, Clover’s most basic functionalities are related to helping you process in-person payments from your customers. However, like any modern PoS provider, Clover goes far beyond that—it also offers online payment processing, order processing, inventory management, and general business management capabilities.

Launched in 2012 as a cloud-based Android point of sale platform, Clover is headquartered in Sunnyvale, California, US. Over the years, it has expanded its capabilities to support a wider variety of businesses in the retail and food service industries. It now also has a large catalog of hardware devices, spanning PoS systems and other accessories.

Apps are also available for Windows, Mac, Android, and Apple devices such as the iPad.

For other popular PoS systems for iPad or Android, see these lists.

Main Features

Overall, Clover is an incredibly feature-rich and versatile PoS provider that supports both retail and restaurant businesses, although it caters mostly to the latter. So, the first thing we’ll look at in this Clover PoS review is what features it has to offer.

However, as you read this, keep in mind the features you’ll have access to are highly dependent on the pricing plan you choose.

Track Revenue

For consumer-facing businesses, especially those in retail or food service, it’s incredibly important to stay on top of your transactions on a day-to-day basis. This is why one of Clover’s key features are its powerful analytics and point-of-sale tracking tools.

The reports dashboard doesn’t just break down your sales to the day, but to the hour. So, you can quickly identify not only your busiest days, but your peak hours as well. In many Clover PoS system reviews, users have highlighted this as a superb feature.

On the dashboard, you’ll see your gross sales, net sales, amount collected, and orders for the given time period automatically calculated, which will give you a big-picture overview of your business operations.

ACH Payment Processing

Automated Clearing House (ACH) payment allows you to accept and process electronic check payments. There are many benefits to electronic checks over paper checks, particularly when it comes to fraud and convenience.

Unfortunately, Clover PoS doesn’t offer built-in support for ACH payment processing, but Clover’s partnership with its parent company Fiserv can enable you to more easily integrate ACH payments as part of your business. Nevertheless, as this isn’t an out-of-the-box solution, you’ll need to contact Clover or Fiserv representatives to set it up.

Accept Payments Online via Virtual Terminal

So far, we’ve only looked at how to use Clover PoS for in-house payment processing. However, the virtual terminal allows you to accept and process payments even if you don’t have a physical Clover device handy.

Basically, how it works is—you log into your Clover Web Dashboard and request a payment from a customer by email. The customer can complete the payment using their credit/debit card, and you’ll be notified instantly.

So, you only need an internet-connected device to accept payments on behalf of your business anytime, anywhere.

QuickBooks and Yelp Sync

QuickBooks and Yelp are highly popular tools for all businesses today. QuickBooks is a user-friendly accounting and finance management tool, while Yelp is one of the most widely used review sites.

Clover allows you to integrate Yelp with your booking system. For example, the Booker app lets potential customers make booking right from your Yelp page, encouraging more feedback or Yelp reviews. This level of integration is one of the key differences between Clover and Square PoS.

You can also configure Clover to automatically sync all transactions to QuickBooks for accounting purposes. Without any manual input, the two can create the necessary Invoices and payment receipts along paper trails for Items, Tax, Discounts, Tips, and Charges.

Access Controls/Permissions

Clover lets you set the permissions for different categories of items, such as inventory, orders, and merchants. You can also set permissions for individual people or entities that will interface with your systems, such as clients, employees, etc. Although the permission capabilities are fairly basic, consisting mostly of either read or write, they’re good enough for most businesses.

Restaurant & Bar PoS

In our review of Clover PoS, one of the factors it excelled at was being able to support a wide range of businesses.

Of course, businesses like restaurants and bars have special considerations to make when it comes to doing business in-store, and the good news is that Clover is also PoS system for full-service restaurants.

The software has plenty of useful features, such as a table mapping interface, built-in menu systems, customizable orders, split bills, and synchronization between the front and back of the house.

The restaurant system can also integrate with online ordering as well as delivery/pick-up services like Grubhub. Of course, you get the same other PoS capabilities, such as a virtual terminal, offline payment processing, employee management, and more.

Built-in CRM

One feature we found particularly interesting in our Clover PoS system review were its CRM capabilities.

Clover ships with a built-in CRM for small businesses. This feature allows you to manage customer relationships by identifying your most loyal customers, understand what your customers buy and how, create promotions and notify customers, run loyalty or reward programs, or solicit customer feedback.

Clover gives you a handy account profile for each customer, with a snapshot of their information and behaviors. Although it can’t compete with big-name enterprise CRM systems, the system is easy to use and capable enough for small-to-medium businesses of all types.

For those who need an enterprise CRM, Clover does offer some integration options.

Barcode/Ticket Scanning

Finally, we get to another important part of our Clover PoS review: hardware. In its catalog of physical PoS devices, Clover offers a barcode/ticket scanning device that can scan both 1D and 2D barcodes from labels, phone screens, and high-density (HD) barcodes. The device is simple plug-and-play with other Clover systems, it’s omni-directional, and it can be used in either hands-free or handheld mode. However, it does cost $199 extra, which some might consider pricey.

Data Import/Export

Clover allows you to import/export customer data or inventory items using spreadsheets in CSV or Excel file formats. This is useful if you want to migrate to, from, or between Clover systems, as CSV and Excel files are basically universally compatible. It’s also useful if you use other third-party inventory management, CRM, or accounting tools that don’t directly integrate with Clover, or to share information throughout your organization.

Credit Card Management

Now, we get to one of the common Clover PoS complaints—the system doesn’t allow you to store your customers’ credit cards, so it can’t be used to process recurring payments or sell services that require recurring payments.

A big reason for this is that there’s so much extra red tape for staying compliant with credit card data protection regulations. Storing credit card information is also an extra risk for your business and customers. Still, it would be nice to have this capability, which some other PoS systems allow.

Online Ordering

Almost any business today needs an online revenue stream to be competitive and maximize profits. Clover enables you to sell across various online channels, such as search engines, apps, websites, etc.

These orders are processed and automatically synced with your offline sales and other business systems, such as inventory management, printing, etc. There are also various tools to help you build online sales platforms, such as apps via Ordering.app or websites using BentoBox. As you can see, particularly from Clover restaurant PoS reviews, this is a great feature for this particular niche.

Particularly for foodservice businesses, it’s useful that these tools support curbside pickup, scheduled pickup, and delivery, as well as a range of convenient payment methods, such as QE payments.

Feature Rating
Track Revenue ★★★★★ 5/5
ACH Payment Processing ★★★☆☆ 3/5
Accept Payments Online via Virtual Terminal ★★★★★ 5/5
QuickBooks and Yelp Sync ★★★★★ 5/5
Access Controls/Permissions ★★★★☆ 4/5
Restaurant & Bar POS ★★★★★ 5/5
Data Import/Export ★★★★★ 5/5
Built-in CRM ★★★★☆ 4/5
Barcode / Ticket Scanning ★★★★☆ 4/5
Credit Card Management ★★★☆☆ 3/5
Online Ordering ★★★★★ 5/5

Ease of Use

Every business is unique, and has unique requirements of their PoS system, which means there’s no single answer for how to use Clover PoS. For example, you can set up a business that’s completely online with no physical hardware, make it almost entirely brick-and-mortar, which would require a full suite of Clover PoS systems, or do both!

If you require a more standard setup, you can pretty much just sign up for Clover, choose your plan, order your hardware, and follow the guides to get started. However, you can also go through a Clover consultant that will help you analyze the needs of your business, choose the correct setup, and complete the integration and onboarding process.

However, you can get by on your own by following the below steps:

1. Go to the Clover website and click “Get Started” or “Find Your System.”

Clover POS Signup

2. Complete the short, 4-step questionnaire to help Clover understand your business:

Clover POS questionnaire

3. Clover will then recommend a system for you and encourage you to contact sales to proceed:

Clover POS recommendation

Regardless of which way you go, most Clover PoS reviews agree that the software is incredibly fast and easy to set up. Clover itself is mostly targeted toward small businesses, which allows it to prioritize ease of use and simplicity above some more advanced features.

Plans, Pricing, and Contracts

Next, let’s look at everything that goes into factoring the cost of Clover PoS system.

First of all, Clover PoS segments its pricing according to the type of business package you want. All business packages are divided into three plans: Starter, Standard, and Advanced. Some also follow the same pricing, even though they may seem like very different types of businesses.

Below are a couple of examples:

Full-Service Dining
Starter Standard Advanced
Price $1,349 + $74.95/month $1,848 + $84.90/month $3,497 + $94.85/month
Software Table Service Restaurant Table Service Restaurant Table Service Restaurant
Systems -Station solo

-Cash drawer

-Receipt printer

-Station solo

-Cash drawer

-Receipt printer

-Flex

-Station solo

-Cash drawer

-Receipt printer

-Flex

-Station duo

Processing fees 2.3% + 10c

3.5% + 10c (card not present)

2.3% + 10c

3.5% + 10c (card not present)

2.3% + 10c

3.5% + 10c (card not present)

Features -Basic order and table management

-Online ordering

-Omni-channel menu management

-Tableside ordering + firing Same as standard

Quick Service Dining Systems

Starter Standard Advanced
Price $799 + 

$44.95 monthly plan

$1,799 +

$44.95 monthly plan

$2,298 +

$54.90 monthly plan

Software Counter Service Restaurant Counter Service Restaurant Counter Service Restaurant
Systems -Mini

-Receipt printer

-Station duo

-Receipt printer

-Station duo

-Flex

-Receipt printer

Processing fees 2.3% + 10c

3.5% + 10c (card not present)

2.3% + 10c

3.5% + 10c (card not present)

2.3% + 10c

3.5% + 10c (card not present)

Features -Inventory and orders

-Cost tracking and reporting

-Bookkeeping integrations

-Item variants

-Itemized returns and exchanges

-Scale integration

-Cost tracking by item

Same as standard

The other available business packages include:

  • Quick service dining: $799 + $44.95/month–$2,298 + $54.90/month
  • Professional services: $0 + $14.95/month–$1,349 + $44.95/month
  • Personal services: $499 + $14.95/month–$1,799 + $44.95/month
  • Home and field services: $0 + $14/95/month–$499 + $14.95/month

So, as you can see, the cost of Clover PoS system depends entirely on how you’ll use it.

Clover’s plans are pretty self-explanatory when it comes to who they’re meant for, as each comes with highly tailored features and capabilities to run that type of business more efficiently.

The available options are pretty flexible and relatively affordable compared to most competitor services.

However, remember that the hardware cost is independent of the plans. Clover’s physical PoS systems start at $1,349, with a $749 Mini version, and the mobile card payment device costs $499. In this regard, Clover is somewhat expensive compared to the hardware prices of some competitors, such as Shopify.

Customer Support

Clover offers 24/7 customer support via phone as well as email. There are separate phone lines for individual countries, which is one of the reasons Clover’s customer support is easy to reach. However, Clover PoS reviews are somewhat mixed, with some customers complaining about its lack of security features and service charges.

Clover PoS Alternatives

If you want to keep other options open as well, take a look at how Clover PoS compares to some of its competitors:

Alternative Win Lose Best for
Toast PoS vs Clover PoS Clover PoS has more versatile packages, especially for retail businesses. Toast has more transparent pricing plans, and is simpler to subscribe to. One of the best PoS systems for small restaurants that need a simple PoS solution with a small number of terminals.
Clover PoS vs Square Clover has more advanced business management capabilities. Clover starts at a higher cost, and is slightly more complex. Square is one of the top mall business PoS systems that need basic PoS and reporting capabilities.

Clover PoS is one of the first PoS services around that’s still among the more popular ones, which is evident from the fact that they offer a much wider range of features to support different types of businesses. While their pricing might not be as transparent or easy to understand, they offer a wider variety of packages and pricing strategies.

Is Clover PoS Worth It?

Yes! Our general consensus during this review of Clover PoS was that it’s a user-friendly and convenient option for small to medium businesses. With a variety of pricing plans, it scales well according to different business types and sizes. And, it makes it effortless to integrate various parts of your business, such as in-person and online sales or front and back-office departments.

Clover PoS is more than a payment processing solution—it’s an all-in-one consumer-facing business management tool for small-to-medium-sized businesses of all types.

FAQ

Is Clover PoS good for restaurants?

Yes, the majority of Clover’s packages come with features and support for foodservice businesses or restaurants, and there are also two types of restaurant-specific PoS packages. It provides capabilities like table management, split bills, order processing, as well as online food orders for delivery, pickup, etc.

How much does a Clover PoS system cost?

Clover PoS services widely range in cost depending on what type of business you’re running, and you can choose plans like Full-Service Dining or Retail PoS based on your field of work. However, you’ll need to purchase the actual hardware separately. The Mini PoS system starts at $749 while the full-sized PoS systems start at $1349. If you need other equipment (barcode scanners, mobile terminals, etc.), you can purchase them separately or as part of hardware kits.

Can I buy a used Clover PoS?

Unfortunately, no—as you can see from other Clover PoS reviews, a device can’t be reprogrammed for a different user/business. So, once it’s bought and set up for a particular business, the same system can’t be reused or reconfigured for someone else.

Does Shopify work with Clover PoS?

There’s no official or built-in integration between Clover and Shopify, but you can integrate the two through a number of trustworthy third-party apps, such as Kosmos, SkuiQ, and Patchwork.

ABOUT AUTHOR

I learned a lot about finance after working for a digital marketing company specializing in investing and trading stocks, forex, etc. After that, I got exposed to other verticals such as wealth management and personal finance, which further improved my understanding of the financial world.