• INTEGRATIONS: Quickbooks, BambooHR, Clairiti
  • SUPPORT: Phone support 6AM-12AM EST, Monday-Friday
  • SERVICES: HR Services, Risk Mitigation and Regulatory Compliance, Employee Management, Workers’ Compensation Insurance

TriNet Reviews, Complaints & Ratings [2022’s Update]

  • INTEGRATIONS: Quickbooks, BambooHR, Clairiti
  • SUPPORT: Phone support 6AM-12AM EST, Monday-Friday
  • SERVICES: HR Services, Risk Mitigation and Regulatory Compliance, Employee Management, Workers’ Compensation Insurance

Best For

Firms in Need of an Affordable, All-In-One Business Administration Solution


  • Workforce analytics
  • Competitive pricing
  • In-depth training & Rich knowledge base
  • ‘Top Rated’ and ‘Business.com’ award winner


  • Hard to run reports
  • High cost of benefit packages

TriNet is a full-service PEO that offers customized HR solutions to small and medium-sized companies. TriNet offers many benefits for businesses like human capital, payroll, benefits, risk mitigation, policy making, implementation of HR strategy, and real-time technology so that companies can focus on what matters the most: growing their businesses.

Even though TriNet is a reputable PEO, it has not been accredited by the Better Business Bureau. However, it is accredited by the Employer Services Assurance Corporation (ESAC) and is IRS-certified. For these reasons, TriNet reviews claim it is one of the best PEOs in the country.

In this guide, we will list the best features, pricing, and alternatives, and see what TriNet customer reviews say. So without further ado, let’s get started.

Plans & Pricing

TriNet offers customized services to its business clients so pricing varies from company to company. TriNet plans reviews say that one of its biggest advantages in comparison with other PEOs is that it provides a consistent monthly quote that does not change based on payroll. Instead, TriNet charges on a per-employee basis, which is good news for small companies that only have a limited number of employees and are looking for consistent rates.

Although TriNet offers a lot of flexibility when it comes to pricing, it offers full-service bundles. Although this isn’t necessarily a bad thing, it also means that you might end up paying for a few services that you don’t actually need. However, this also means you will always have access to excellent services trending in your industry.

TriNet offers short-term contracts and you can cancel its services anytime with a 30-day notice.

TriNet Details

TriNet offers full-service PEO solutions with extensive HR services aided by its team of experts.

HR Services

TriNet offers all the essential standard HR services like recruiting, offboarding, performance management, HR reporting and analytics, policy development, resource management, dispute resolution, and termination.

Risk Mitigation and Regulatory Compliance

TriNet feature reviews say the claim management team can help your business with the workers’ compensation model without deposits or deductions. The service also provides OSHA compliance, HR guidance, safety training, employment practices liability insurance (EPLI), claims prevention, and online resources.

Analytics and Reporting

Businesses can also access real-time analytics right from their dashboards, including billing, payroll processing, and other HR reports with 20 standard templates that you can download as CSV or PDF files. It also gives users the ability to create customized reports. Legit TriNet reviews also say the service provides integration with QuickBooks.

Employee Portal

It provides employees with an online portal that gives them access to all their work information via both desktop and mobile devices. An employee can edit their contact details or W-2 preparation, print pay stubs, and also make changes to their employee benefits.

Employee Management

TriNet solutions can help businesses manage their employees and contractors from a single platform. You can edit employee information, job titles, and time off, taxation details, payment information, and more. It also allows you to manage your earnings and deductions, track bonuses, and set up licensure codes.

Workers’ Compensation Insurance

Most businesses that have at least 1 employee are required in all 50 states to have worker’s compensations which can pay for medical expenses and paid sick leave if the employee is injured at work. TriNet has a partnership with AP Intego’s pay-as-you-go workers’ compensation insurance. You will be charged a $5 monthly fee to use this service.

Medical/ Dental/ Vision Care

With TriNet, you have to pay only a minimum amount when it comes to health insurance. Businesses will have to pay a minimum of 70% of the most cost-competitive benefit package to get access to providers like UnitedHealth, Kaiser Permanente, Blue Cross Blue Shield, Aetna, and more.

Applicant Tracking

TriNet HR outsourcing reviews claim the applicant tracking feature enables companies to manage their hiring process from the beginning to the end. Employers can add free job postings, paid job boards, and social media pages with a custom URL for each posting. They can also check job applicants’ resumes, review information about the candidates, and look at interview feedback. Employers can also create customized assessments and conduct background checks, thanks to TriNet’s partnership with GoodHire.

Help and Support

There are several ways you can get in touch with the sales and support team at TriNet, according to TriNet PEO services reviews:

Phone: People searching for answers to queries can contact TriNet at 800-638-0461 from Monday to Friday between 6 am to 12 am EST.

Email: Customers may also contact TriNet via email.

Online Chat: The online chat is also an option, and TriNet online reviews say customers were able to contact TriNet straight away.

Help Center: Within the software or on TriNet’s website, you have access to a knowledge database that provides articles, lists, and forms.

Social Media: TriNet also has Facebook, Twitter, and Instagram accounts through which you can reach out to it.

Workers Training and Development

The TriNet platform also has an in-built learning management system that can help employees track the resources they use and increase their professional knowledge. The platform also tracks employees’ progress towards continued education and professional certification. You can access live, online training, in the form of webinars and online documentation.

Pros Cons
Competitive pricing High cost of benefit packages
‘Top Rated’ and ‘Business.com’ award winner Hard to run reports
Workforce analytics
In-depth training & Rich knowledge base

Trinet Ratings, Reviews, and Testimonials

Positive TriNet Reviews

There are numerous TriNet customer reviews that claim that TriNet is their preferred choice for PEO because:

  • It is simple: TriNet has a clean and intuitive interface that is adapted for people who don’t have any tech experience at all.
  • Its great onboarding service: It also facilitates the onboarding process from start to finish. Since taking on a new employee can lead to a tedious amount of paperwork, TriNet’s service can come in handy and make filling the required forms a breeze.
  • It offers regular updates: TriNet PEO reviews point out that TriNet is very efficient in rolling out new updates to its program. Since the program is cloud-based, the updates are automatic and ensure an ever-evolving product. They work on offering more legal assistance with their HR service.

Negative TriNet Reviews

As with any company, not every customer is happy with TriNet. Some primary TriNet complaints include:

  • Non-transparent pricing: Even though TriNet charges you a flat, non-changing rate based on the number of employees, it cannot provide you with an exact quote without browsing through your company’s tax information.
  • Service Cancellation: Some customers also complained that they were unable to efficiently cancel the service when they became dissatisfied with it.


  • TriNet vs Paychex Flex

Paychex is a light, agile, and intuitive PEO platform that is very easy to use from the end user’s standpoint. The program is accessible both on a web browser and in an app and alerts employees when their pay stub becomes available. It also implements two-factor authentication using your phone number if you log in from a new device.

  • TriNet vs JustWorks

The Justworks platform is a comparative PEO platform that is very user-friendly. It also provides a very easy-to-navigate setup process. The platform provides important information about healthcare providers in the network and can also help rollover deductibles. It has an amazing customer service team, equipped to handle any query you may have.

  • TriNet vs Zenefits

Zenefits is a PEO platform that offers a hassle-free way to onboard new hires and allows new employees to fill out their forms and upload supporting documents online quickly and efficiently. It also provides time-off tracking which helps employees manage their sick days and vacations. Their Business Intelligence section offers many tools that new HR workers will find very helpful when handling setting up processes for smaller companies.


Based on TriNet reviews and our own research, we can confidently say that TriNet is a great full-service PEO for small businesses. However, depending on the number of employees in an organization, TriNet can be a bit expensive. Its advantage when compared to other PEOs is that it won’t give you any nasty surprises when it comes to monthly payments.

When it comes to recruitment, termination, and tax support, TriNet has you covered. It also provides some nice employee learning programs and organizational development consultation.

If you want to free yourself from the numerous headaches that come with carrying out HR functions, TriNet is a sound option for small and growing businesses.


Does TriNet offer mobile services?

Yes, according to TriNet customer reviews, TriNet Mobile is accessible on both iOS and Android devices. With this service, employees have access to all their HR essentials, including detailed summaries of paychecks, company contact details, available time off, requests for time off, group policy numbers, and multi-step security authentication.

Can TriNet help businesses offer more affordable health insurance?

One of the biggest HR concerns of small and growing businesses is that they have a very hard time securing quality benefits like health insurance for their employees. TriNet benefits are customized based on the business’s industry, and they work with a range of major healthcare providers with different types of coverage. These include UnitedHealth, Kaiser Permanente, Blue Cross Blue Shield, Aetna, and more, making TriNet one of the best benefits administration providers.

In case of legal actions against an employee, how much liability goes between TriNet and the business owner?

TriNet offers Employment Practices Liability Insurance (EPLI) at no additional cost to businesses so that they can remain protected from liabilities arising from employment relations, such as claims of wrongful termination and sexual harassment. Another advantage, according to TriNet reviews, is that it manages covered claims in-house, though coverages and deductibles may vary.


I am a curiosity-driven creature searching for answers — and questions — in the digital realm. From marketing through online business creation to software tools — I am fascinated by everything that can make life easier. When not looking for meaning, yoga and good food keep me grounded.