• ACCREDITATION: ESAC
  • COMPLIANCE: ECLI, COBRA plan
  • INTEGRATIONS: XERO, QuickBooks
  • SUPPORT: 24/7 support phone, email, chat

Justworks Reviews, Plans, Features [2022 Check]

Fact-checked
  • ACCREDITATION: ESAC
  • COMPLIANCE: ECLI, COBRA plan
  • INTEGRATIONS: XERO, QuickBooks
  • SUPPORT: 24/7 support phone, email, chat

Best For

White-Collar Companies and Small to Medium Size Businesses

STRENGTHS

  • Frequent software updates
  • Easy-to-use, intuitive platform
  • Healthcare benefits integrated into payroll
  • HR Tools: onboarding, reporting, permissions
  • Wellness insurance, flexible spending accounts

WEAKNESSES

  • No BBB accreditation
  • Doesn’t cater to businesses in some industries

Justworks started out with a simple concept: making it easy for entrepreneurs to run a business. The founder, Isaac Oates, understood the desperate need for a system that could help entrepreneurs save time on payroll, compliance, HR, and benefits (the boring but necessary stuff), and focus instead on their business’ goals.

After years of innovative work, 600+ employees, and ESAC PEO accreditation (only 5% of PEOs achieve this), Justworks has perfected its services. Therefore, most of the Justworks reviews on the internet are positive, mentioning that the company adheres to its values and gives off a cozy, sociable vibe.

In this Justworks review, we will cover features, pricing, alternatives and customer reviews. Stay tuned!

Justworks Need-To-Knows

There are a few main Justworks services and features you need to know about before deciding whether it’s the right PEO for you. A PEO (Professional Employer Organization) is ideal for startups and entrepreneurs who want to offer their employees big-business benefits, without extensively investing time into processes related to employee satisfaction and wellbeing.

Benefits

Justworks PEO collaborates with several health insurance providers, including MetLife, UnitedHealthcare, and One Medical, to offer decent health benefits. There is a variety of plans that companies working with Justworks can choose from. Companies can also use the Justworks platform for automating 401(k) contributions for their employees. Other employee benefits include wellness insurance and flexible spending accounts. Using the Justworks platform, organizations can easily assign these benefits to their employees based on their plan.

Payroll

The automated Justworks payroll feature comes with various perks like automated deposits (for both full-time and part-time employees), payroll taxes, one-off payments, contractor payments, split deposits, payment reminders, and notifications. It’s not just easy, it’s also compliant with employment regulations in all 50 states (and local employment tax laws), and the payroll can be integrated with XERO and QuickBooks accounting software. The tool is also refined for remote workers and freelancers.

HR Tools and Consulting

Every organization (regardless of its size) needs the best of human resources to grow and excel, but there are only so many things entrepreneurs can focus on when it comes to HR. This is where HR tools, like the ones offered by Justworks, come in handy. With features like onboarding, offboarding, reporting, permissions, paid time-off, business metrics, employee handbook, and company policies, all rolled into one set of tools, Justworks benefits the management of HR concerns.

Compliance

This is one of the things that companies cannot afford to ignore or put off until later. Business owners can either spend a lot of time learning to navigate compliance issues or hire a service like Justworks to take care of them. Major regulatory compliance requirements that companies need to be aware of include state and federal taxation, worker’s compensations, training, employment practices liability insurance (ECLI), and other employee-related legal issues. The Justworks compliance solution also covers extras like harassment prevention training and COBRA plan management.

Full-Service Support

As Justworks’ internal team and client list kept growing, they started providing 24/7 support, especially for entrepreneurs and businesses that work around the clock. They offer Jusworks payroll, benefits, HR, and compliance support. They also offer organizational development consultation and onboarding support. Some of these are only for admins; others are for both admins and employees. Companies can contact Justworks by calling, texting, or emailing them, using Slack or the platform’s in-built chat feature.

Additional Features, Programs and Resources

Justworks offers well-defined referral and partner programs.

  • Referral Program: Referral payout is based upon the number of employees the company you refer has. It’s $100 per employee, so if you refer a company with 25 employees, your referral bonus will be $2,500. It’s usually paid out within 30 days after your referral’s first payroll processing.
  • Justworks Partners: The company has a partnership program, specifically directed towards financial advisors, accountants, brokers, and HR consultants, who can recommend Justworks solutions to their clients. There are 3 partnership tiers: Bronze, Silver, and Gold (assigned based on how many customers you refer). Each tier has its own referral bonus ($100, $150, and $200 respectively).
  • Help Center: Justworks has a comprehensive set of documents and written resources for both employers and employees. The material provided on their website covers a wide range of topics like unemployment management, paycheck protections, tax credits, etc.

Plans and Pricing

Justworks has comprehensive plans based on the number of employees. We haven’t been able to find any overpricing complaints in the Justworks plans reviews. The plans are as follows:

Number of Employees Basic Plus
Price per employee/(discount if billed annually) Price per employee/(discount if billed annually)
Less than 25 $49/month ($42) $99/month ($84)
Between 25 and 99 $44/month ($37) $89/month ($76)
Between 100 and 174 $39/month ($33) $79/month ($67)
175 or more Contact for quote Contact for quote

Discounts

There is a flat 15% discount if an organization chooses to pay for the plan annually. Also, in the Plus plan, there is a discount for part-time employees. They will be billed as per Basic plan rates if they work less than 30 hours/week.

Hidden Fees

Transparency is one of Justworks’ core values, and they don’t charge any hidden fees later down the road.

Setup Fee

Setup fee is rolled up with the monthly (yearly) fee per employee, so there is no additional cost.

The price goes down as the number of employees goes up. Both plans include Payroll, Benefits, HR tools, and Compliance.

  • 24/7 support
  • W-2 preparation
  • 1099 filing
  • Off-cycle, vendor & contractor payments
  • HR consulting
  • PTO management

In both plans, companies have access to life and disability insurance, health and wellness perks, and a 401(k) plan.

The Plus plan includes some extras: access to medical, dental, and vision care services. Also, Plus plan employees get COBRA coverage, health advocacy, and One Medical membership.

Customer Support

Justworks offers 24/7 online customer support, that means you can contact them via email, Slack, Twitter. If you want to talk to a representative, their phone line is available throughout their working hours, SMS or call them on their phone.

Justworks Alternatives

Compared to many other PEOs in the business, Justworks is a relatively new service. However, according to the Justworks PEO reviews, it still manages to hold its ground against many of the established players. 

Win Lose Best for
Justworks
  • easy to use
  • affordable plans
  • doesn’t cater to businesses in some industries
  • small companies with 5-50 employees
Insperity

Read the full Insperity review here.

  • custom build plans
  • expensive plans
  • big companies up to 5,000 employees
TriNet

Read the full TriNet review here.

  • extensive medical plan list
  • bigger variety of HR tools
  • untransparent pricing plans
  • unadjustable plans for different types of businesses
  • small and medium size businesses (SMBs) 
ADP Totalsource

Read the full ADP Totalsource review here.

  • great customer support
  • comprehensive feature set for any type of business
  • incomprehensible and hard to learn platform
  • report issues
  • small companies with small HR capacity

What the company is best known for according to our research is Justworks health insurance which we covered in this review. One of the other strongest points in Justworks’ favor is its accreditation with ESAC (Employer Services Assurance Corporation).

Wrap Up

If you are a small to medium-sized company that requires assistance with HR and payroll processing services, and you want a great platform to help with these corporate tasks, then Justworks might just work perfectly for you. One of the things that have been consistently praised in multiple Justworks reviews is the clarity and simplicity of its platform. With Justworks’ help, you can lessen your corporate responsibilities and focus more on your core competencies and business growth.

FAQ

Is Justworks the right fit for large organizations?

No. Justworks is created for and typically caters to small organizations and businesses. Justworks PEO services and their pricing model are geared more towards businesses with a small number of employees. So they may not be a good fit for large organizations.

Is Justworks the lowest-priced PEO available?

Even if it isn’t the lowest-priced, Justworks is definitely one of the most cost-effective PEOs available, especially for small organizations.

Does Justworks cater to every type of business?

No. Though it’s not specifically stated on their website, not all businesses can avail themselves of Justworks services. They are ideally suited for companies from non-profit, tech, and professional services industries.

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