• OTHER FREEBIES: Cloudflare CDN, automated daily backups, email accounts, and more
  • BEST OFFER: 53.4% discount on 12-month StartUp hosting at $6.99 per month SiteGround reviews also note Student StartUp plans at $1.99 per month (86.7% off)
  • FREE DOMAIN NAME: Not included, Domain name registration, discounted for the first year, starts at $11.95 (.link) for special domains and $15.95 (.com) for popular domains
  • UPTIME: 99.9% guarantee
  • FREE SSL CERTIFICATE: Included
  • WEBSITE BUILDER: Included

Honest SiteGround Reviews: Pros, Cons and Add-Ons [2021]

  • OTHER FREEBIES: Cloudflare CDN, automated daily backups, email accounts, and more
  • BEST OFFER: 53.4% discount on 12-month StartUp hosting at $6.99 per month SiteGround reviews also note Student StartUp plans at $1.99 per month (86.7% off)
  • FREE DOMAIN NAME: Not included, Domain name registration, discounted for the first year, starts at $11.95 (.link) for special domains and $15.95 (.com) for popular domains
  • UPTIME: 99.9% guarantee
  • FREE SSL CERTIFICATE: Included
  • WEBSITE BUILDER: Included

Best For

Managed WordPress and Cloud Hosting, Small to Medium Business Websites

STRENGTHS

  • 30-day money-back guarantee on shared hosting and full reseller accounts
  • Above-average page-load speeds and uptime
  • 24/7 customer support, system administration, and server monitoring
  • Free SSL, Cloudflare CDN, daily backups, email, Weebly Sitebuilder, and software templates

WEAKNESSES

  • Renewal rates average around three times the price of the first year’s promotional rates

Bulgarian-founded SiteGround has grown over the past 16 years into a group of five companies in both Europe (Bulgaria, Spain, UK, Italy) and the U.S., with data centers on four continents, hosting around 2 million domains. SiteGround’s wide range of offerings includes student, shared, enterprise, reseller, and cloud hosting.

SiteGround reviews rate the service as fast and reliable with quality, responsive support. SiteGround ranks fourth in HostingAdvice.com’s 2020 “best overall web hosting”.

Web Hosting Overview

Three shared web hosting plans are offered by SiteGround:

  • StartUp – one domain, 10 GB web storage, accommodating around 10k visits per month
  • GrowBig – allows unlimited websites within 20 GB space, suited to around 25k monthly visits
  • GoGeek – unlimited websites within 40 GB web space suited to around 100k visits per month, plus prioritized support and server resource use including Ultrafast PHP implementation

While SiteGround does not offer free domain names, a wealth of features is offered across the plans, including:

  • Unmetered traffic/data transfer
  • Unlimited MySQL and PostgreSQL databases, email accounts, FTP (File Transfer Protocol) accounts enabling file upload/download restrictions, subdomains (separate site under your domain name), and parked domains (aliases for your main domain)
  • 24/7 support via live chat, phone, or ticketing system
  • Guarantees: 99.9% uptime and a 30-day money-back guarantee
  • Free Let’s Encrypt SSL per registered domain (Standard SSL) and subdomains (Wildcard SSL) encrypting all traffic and sensitive information
  • Free in-house developed SSH, for advanced account security, and related access to SFTP for secure file access, management, and transfer
  • Free Cloudflare CDN (Content Delivery Network) service, drawing on 194 CDN locations across 90 countries, to optimize loading times as well as identify and block malicious traffic
  • Free Drag & Drop Weebly Sitebuilder and web content management system (CMS) installation for most popular apps (e.g. WordPress, Drupal, Joomla)
  • Free ecommerce solutions including auto-installation of your preferred shopping cart software
  • One-click tools, site tools, and solutions for control and management of your site, including software auto-installs (e.g. WordPress, Joomla, Magento, PrestaShop)
  • Free WordPress auto-migration plugin
  • 100% Renewable Energy Match on green-friendly data centers by main data center partner, Google, for increased energy efficiency and reduced computer emissions
  • Free automatic daily backups and free backup restores

WordPress Hosting Overview

SiteGround is one of only three hosts recommended by WordPress as the “best and brightest of the hosting world.” Inline Host Blogger endorses this recommendation, noting that over 80% of SiteGround’s hosted domains are WordPress-based and that SiteGround has custom-designed packages specifically for WordPress – as well as for Drupal and Joomla – and has implemented numerous WordPress-specific features to enable optimal performance. No wonder that SiteGround WordPress reviews are for the most part excellent.

The plan options for the WordPress managed hosting service correlate with those for web hosting:

  • StartUp – one blog/site (10 GB web space, ~10k monthly visits)
  • GrowBig – unlimited sites (20 GB space, ~25kpm visits)
  • GoGeek – unlimited sites (40 GB space, ~100kpm visits) with priority support, ultrafast PHP, and greater use of server resources

All plans include free:

  • WordPress installation, Autoupdates, Migrator plugin, and WordPress-related support
  • WordPress Advanced Security
  • Pre-installed WP-CLI (WordPress-Command Line Interface) management
  • SuperCacher Level 1 (NGINX Direct Delivery) service and related SG Optimizer plugin
  • SSL certificates
  • Email accounts
  • Cloudflare CDN service
  • Daily auto-backups and free restores

Other features, offered as a SiteGround hosting service standard, include:

  • Unmetered traffic
  • Unlimited databases, FTP accounts, subdomains, and parked domains
  • 99.9% uptime and 30-day money-back guarantees
  • Free Sitebuilder, Site Tools, SSH and SFTP access, and CMS and Shopping cart installation options
  • 24/7 support
  • 100% Renewable Energy Match

Advanced WordPress features are available beyond the StartUp plan of all SiteGround hosting services, such as the full in-house developed SuperCacher service to significantly increase loading speed. Other premium features include staging, to enable design and test your live site in a separate ‘staged’ space and the ability to add collaborators to support the development and maintenance of your site.

Cloud Hosting Overview

For sites that have outgrown shared hosting; cloud hosting is for you. Cloud hosting is built to ensure that your site keeps growing. It offers powerful dedicated resources that are optimized for efficiency. A great inclusion of Siteground’s cloud hosting is that it comes with a fully managed service. You can sit back and relax, while Siteground takes care of the IT aspect of your business.

Furthermore, it allows for easy scaling and easy management of sub-accounts. Depending on your chosen plan, they include the following features across the board:

  • 3-9 CPU Cores
  • 6-12 GB Memory
  • 40-120GB SSD space
  • 5TB data transfer

Customers aren’t limited to the four cloud hosting plans offered. Siteground offers customers a customizable cloud hosting plan. Through their website you can build your own custom cloud where you can choose up to 33 cores, 130GB memory, and 1TB SSD space.

Reseller Hosting Overview

Reseller hosting is geared to meet the requirements for hosting reselling and for easily managing multiple sites. Plans can be easily upgraded as the reseller’s business and hosting options grow and become progressively customized and resource-intensive.

Pricing and Plans

SiteGround presents a wide range of hosting options, including a discounted Student service (from $1.99 per month for StartUp shared hosting) and bespoke Enterprise hosting (premium, custom-made to the client’s needs). The pricing structure across the hosting options is otherwise consistent, ranging from Basic/Entry-level ‘StartUp’, through ‘Cloud – Entry’, to premium ‘Super Power’ plans.

Compared to other web hosting services, SiteGround pricing reviews are consistent and show client satisfaction. The best rates are offered on a one-year billing cycle for all hosting options, for the first invoice only, equating to monthly costs over this initial term as follows:

Hosting Plan Web / WordPress / WooCommerce Reseller Cloud
StartUp $6.99
GrowBig $9.99 $9.99
GoGeek $14.99 $14.99
Cloud (Entry) $80.00 $80.00
Business $120.00
Business Plus $160.00
Super Power $240.00

There are a few additional services to consider for your chosen plan, priced at the discounted initial 12-month term, including:

  • Domain name selection and registration (from $11.95)
  • Domain privacy service ($12.00) to protect personal information
  • SG Site Scanner ($19.80) monitoring service for protection against hacking and malware

Which SiteGround Plan To Choose?

When considering the other SiteGround offerings, which all include a degree of ecommerce functionality, here are some distinguishing factors and features:

  • Web: From personal to business (small-to-medium-sized) use with plan level determined by traffic and number of sites, as well as the site’s technical (e.g. speed, storage, on-demand backup copies, and Git repositories of your sites) and support needs.
  • WordPress: From personal to business use of WordPress-based sites for optimal performance and a managed solution. As demands increase, higher-level plans also offer exclusive WordPress features (e.g. SuperCacher Dynamic Caching, staging areas).
  • WooCommerce: Aimed at business users (online stores), including pre-installed WordPress and WooCommerce with functions to customize your store and facilitate banking and payments, shipping, and taxes.
  • Cloud: For larger ecommerce sites seeking optimal efficiency, speed, and the ability to scale, manually or automatically, according to resource demands. Fully managed and monitored service with dedicated IP and resources (CPU, RAM), powerful hosting stack, and SSD-based Linux container infrastructure.

Customer Support

Customer and technical support by SiteGround are rated very highly, typically as ‘Excellent’, across multiple review platforms. SiteGround customer reviews describe the team and support service as prompt, polite, friendly, knowledgeable, and professional. One review reads: “Customer support is perhaps the best a company could offer to its users. And SiteGround has that part well covered.”

The Customer Care team can be reached 24/7 via live chat, phone, or ticketing system or you can opt for instant self-help (Smart AI chatbot, pinned help, and support articles, automated solutions to common inquiries). Advanced Priority Support (chat/ticket issues rapidly addressed by the most experienced available agents, including technical or WordPress experts) is extended across all plans from GoGeek upwards.

SiteGround also offers some useful resources online, including tutorials, podcasts, guides, ebooks, and a searchable knowledge base, as well as informative articles, tips, and updates on the SiteGround blog.

Pros Cons
30-day money-back guarantee on shared hosting and full reseller accounts Renewal rates average around three times the price of the first year’s promotional rates
Above-average page-load speeds and uptime
24/7 customer support, system administration, and server monitoring
Free SSL, Cloudflare CDN, daily backups, email, Weebly Sitebuilder, and software templates

SiteGround Reviews

Multiple review platforms include SiteGround as one of the best web hosting services in 2021, noted for its quality support, processing speed, and reliability. SiteGround reviews rate the advanced performance, security, speed, and support as outstanding, with further accolades for flexibility, ease of use, scalability, and innovation.

In terms of pricing, SiteGround has mixed reviews although the overall assessment is that the services are competitively positioned on the market with a good price-quality ratio.

SiteGround user reviews tend to rate the quality of the support highly, frequently naming individuals on the team for their patience, help, and expertise. There are some negative SiteGround reviews in 2020 relating to declining support and service (e.g. 2/5 stars from SiteGround reviews on Yelp), but reviews on multiple consumer review platforms position SiteGround as ‘Excellent’ (i.e. 4.3+), including WebsiteToolTester (4.6), Trustpilot (4.8), and WPBeginner, WebHostingSecretRevealed (WHSR) and HostingAdvice.com (5.0).

Wrap Up

SiteGround is a leading and rapidly growing group of companies with an established reputation for technological innovation, speed, and reliability. Its customer support is excellent, and it emerges as a leading service for small business and personal websites. Unmetered storage and bandwidth are offered on shared, cloud, and Windows web (ASP.net) hosting options, with unmetered bandwidth also available for dedicated hosting.

Customer service and technical support are highlighted in SiteGround reviews, praised for its professionalism and overall high quality. While SiteGround is not cheap, the quality of service delivered for the price is considered competitive. Its added value, beyond the guarantees (uptime, moneyback, daily backups), lies in SiteGround’s commitment to environmental and community investment.

ABOUT AUTHOR

I am a curiosity-driven creature searching for answers — and questions — in the digital realm. From marketing through online business creation to software tools — I am fascinated by everything that can make life easier. When not looking for meaning, yoga and good food keep me grounded.