• Home Inspection Requirements: 5/5
  • Coverage Period: 4/5
  • Coverage Caps: 5/5
  • Satisfaction Guarantee: 4/5
  • User Interface: 4/5
  • Customer Support: 5/5

2022's Honest HomeServe USA Review

Fact-checked
  • Home Inspection Requirements: 5/5
  • Coverage Period: 4/5
  • Coverage Caps: 5/5
  • Satisfaction Guarantee: 4/5
  • User Interface: 4/5
  • Customer Support: 5/5

Best For

Those who need coverage for built-in systems

STRENGTHS

  • Options for system specific plans
  • Good web interface
  • Mobile app support

WEAKNESSES

  • Many HomeServe USA repair reviews have cited claim denials
  • Does not offer coverage for appliances

For homeowners across the United States, owning a home is both a great investment and a huge liability. The built-in systems that make our homes comfortable by today’s modern standards inevitably get old and break down; if you’re not prepared, costs associated with maintenance and repairs can really burn through your savings.

Here’s where home warranty companies like HomeServe USA come in. In our HomeServe USA reviews, we’ll give you a comprehensive overview of their notable features. We’ll also let you know about pros and cons, as well as reviews from actual users. By the end of this article, you’ll be able to know if HomeServe USA is the best warranty company for you or if you should go with other alternatives.

What Is HomeServe USA?

Home warranty companies shoulder costs associated with home system repairs, saving homeowners money in exchange for a relatively small premium. These companies offer different packages with various rates and inclusions. We’ll examine what HomeServe USA offers, and later compare it with some of the best home warranty companies on the market.

The first thing I found worth mentioning while crafting this HomeServe USA review is their clean and straightforward website. It’s easy to find what you’re looking for on their homepage, as the interface doesn’t bombard you with too many images or text. Information and links are well placed, making it easy to navigate and go straight to the service you’re looking for. This is in contrast to other home warranty company web pages that you really have to examine to figure out how to get around.

Right from the start, you’re able to see their service offers, which include plumbing, electrical, heating and cooling, and combo plans. They don’t have fixed pricing published so you’ll have to ask for a free quote; pricing depends on where you are and the type of package you are applying for, but in general, they start at $7.99 per month.

Features Description Rating
Customer Support Available 24/7 5/5
User Interface Brower, mobile app 4/5
Satisfaction Guarantee 30-day money back 4/5
Coverage Caps Up to $5,000 annually  5/5
Allows Client Chosen Technicians No 3/5
Home Inspection Requirements None 5/5
Waiting Period 30 days 3/5
Coverage Period 11 months 4/5

How Does HomeServe USA Work?

Getting protected and making claims through HomeServe USA is more or less the same as other home warranty companies.

You’ll first begin by requesting and receiving a quote. Once you’ve agreed to the price offered and initial conditions sent, you can start subscribing to your chosen protection plan. There is no home inspection required for any system to be eligible for coverage. Once your coverage period starts, repair services and costs will be shouldered by HomeServe USA.

Like other home warranty companies I’ve looked at in making these reviews of HomeServe USA, filing claims is very simple. If any covered item needs repair, customers can call their 24/7 hotline for service requests; this can also be done through their mobile application. HomeServe USA will verify necessary details, then deploy a technician to take a look at the item in question. Note that all servicing technicians are from HomeServe USA’s network of partner contractors from across the country. Unlike other home warranty providers, you cannot choose your own service provider for claims under HomeServe USA.

Once the contractor arrives, you’ll be given a proper assessment of the type and scope of work to be done. If the work cannot be completed that day, you’ll be scheduled for the soonest possible time.

Plans & Pricing

HomeServe USA customer reviews give a breakdown of their four service plans as shown below.

Plan Offed Prices Coverage
Plumbing Plan
  • $7.99 
  • $12.98
  • $18.99
  • Exterior Water Line coverage
  • Exterior Sewer / Septic Line coverage
  • Interior Plumbing & Drainage 
Electrical Plan
  • $11.99
  • $5.79
  • Interior Electrical coverage
  • Exterior Electrical Coverage
Heating and Cooling Plan
  • $12.99
  • $12.99
  • $6.99
  • $8.99
  • $4.99
  • Cooling System
  • Heating System
  • Water Heater Repair
  • Water Heater Repair & Replacement
  • Gas Line Coverage
Combo Plan
  • $12.79
  • $15.99
  • $23.99
  • $33.59
  • $44.79
  • $21.98
  • $55.99
  • Exterior Pipe
  • Heating and Cooling
  • Come Comfort
  • Complete Plumbing
  • Interior Protection
  • Home Plumbing & Drainage systems
  • Premium Home Protection

These four plans allow you to save on costs depending on if you only want to cover a specific system for your home. HomeServe USA gives you options to choose a focused coverage, which in turn costs less than getting bundles with covered items you may not really need. You can add items from each plan to build a custom coverage; you can also simply opt for the Combo Plan if you need more coverage and want to save in places.

The downside of HomeServe USA’s protection plan, in contrast with other home warranty providers, is that they do not cover appliances. While doing research for this review, I saw many HomeServe USA competitors offering packages for appliances. Unlike companies that cover items like cooktops and washer dryers, HomeServe USA’s coverage is limited to built-in systems.

Customer Support

Should you neet to extend your home warranty, have complaints about HomeServe USA, need emergency service, file claims, or have general inquiries, you can reach them through their 24/7 customer hotline – 1-855-336-2465. You can also send an email to info@homeserveusa.com.

User Ratings And Reviews

There aren’t enough resources online that give HomeServe USA ratings & reviews from actual customers; from those I’ve come across, such as the BBB, Home Warranty reviews, and Consumer Affairs, HomeServe USA has mixed sentiments from users. Several customers have rated the company with only one star. Complaints about HomeServe USA are mostly about coverage denials and slow response times. On the other hand, many who gave HomeServe USA five stars praised the company for prompt service and high professionalism of their contractors.

Alternatives

If you’re considering HomeServe USA to protect your home’s systems, you might want to check out some of the best home warranty companies in the country before committing. Here are HomeServe USA competitors you should look into.

Home Warranty of America
Win Lose Best For
  • Energy Star compliant
  • Users report high wait times for scheduling service
  • Environmentally conscious customers who like to follow Energy Star Compliance 
Choice Home Warranty

Read more in our full review of Choice

Win Lose Best For
  • 90-day workmanship guarantee
  • Plans can’t be customized
  • Customers who like home warranty companies with high user ratings
American Home Shield

Read more in our full review of American Home Shield. 

Win Lose Best For
  • Large coverage caps 
  • Few add-ons available
  • Those who need a larger coverage per item 

HomeServe USA vs Competition

While there are other worthy competitors to go neck to neck with HomeServe USA when it comes to service, some key differences I’ve seen in HomeServe USA reviews definitely give it an edge. The best feature that sets it apart is the way plans are offered. While other warranty companies offer bundles, HomeServe USA’s individual items lets you save on unnecessary coverage by focusing on specific areas. At the same time, they offer bundled packages for those who need more from a single plan.

Other home warranty companies do include items typically covered by a home warranty coverage like major appliances. Given HomeServe USA’s features, service schemes, and limitations, this home warranty provider is certainly best for those who only need coverage for built-in systems. Customers who also like to build coverage on top of each other will also find HomeServe USA suitable.

Is HomeServe USA Worth It?

HomeServe USA offers protection for your home’s built-in systems with their flexible packages. You can choose plans that are focused on specific areas, or you can choose a bundle. Their schemes let you save through individual coverage while their bundle plans are competitively priced compared to similar offers from other warranty providers. After looking at their offers, and considering various customer reviews for HomeServe USA, it’s without question that this home warranty provider is worth considering

FAQ

Is HomeService USA legit?

Yes. HomeServce USA was founded in 2002 and is based in Connecticut, USA. It is a duly registered company that has complied with all guidelines governing corporations as provided by the United States Securities and Exchange Commission. It is also accredited by the Better Business Bureau with an A+ rating.

How to reach HomeServe USA customer support?

You can reach them through their 24/7 customer hotline – 1-855-336-2465 or send an email to info@homeserveusa.com.

How do I cancel my HomeServe USA policy?

Those who wish to cancel their policy with HomeServe USA can simply give them a call at 1-800-234-6630. You can also get in touch through their customer service hotline or email.

What is covered by HomeServe USA?

As previously mentioned in HomeServe USA reviews, this home warranty provider covers built-in systems. Their service packages are specifically for plumbing, electrical, heating, and cooling. You can get coverage on these items individually, or get them through a bundled plan.

ABOUT AUTHOR

As challenging as she looks, Kristina loves to question things. Her analytical skills give us a fresh look at markets, products and services and her experience as a real estate agent keeps our related topics up to par.