• Order quality: ★★★★★
  • Track your order: ★★★★★
  • Support service: ★★★★☆
  • Price: ★★★★☆
  • Delivery time: ★★★☆☆

DoorDash Reviews: Is DoorDash The Go-To Food Delivery Service?

Fact-checked
  • Order quality: ★★★★★
  • Track your order: ★★★★★
  • Support service: ★★★★☆
  • Price: ★★★★☆
  • Delivery time: ★★★☆☆

Best For

Foodie people that enjoy a variety of options

STRENGTHS

  • No minimum order amount.
  • Automatic tracking of your delivery.
  • Schedule delivery in advance.
  • Ordering food is easy.

WEAKNESSES

  • You will also have to pay taxes
  • Service fee
  • Sometimes the delivery time is longer than anticipated.

DoorDash Overview

DoorDash is a food delivery service created in 2012 by four students at Stanford University. They were inspired by a macaroon store owner who needed help using technology to complete deliveries. This charming story ended up developing into a huge online service for delivering food based in San Francisco, California.

Unlike most DoorDash reviews, I will focus mainly on the service from the customers’ point of view and not the business model they use.

Read on to find out my impressions after trying them: what they offer, at what price, and most importantly – is it worth it?

What Is DoorDash?

Today, DoorDash is one of the biggest home delivery services, operating in more than 4,000 cities across the United States, Canada, and Australia. According to food delivery statistics, this is one of the fastest growing online services for delivering food.

I could immediately confirm what is often stated in DoorDash food delivery reviews: this service offers tremendous options when it comes to food choices.

You can not only order from restaurants with different types of food, but also from convenience stores, which I found quite useful. The option of contactless delivery made everyday chores much safer and easier during COVID-19 as well.

After thorough research, what struck me the most is that DoorsDash isn’t just a regular delivery company. They go a step further.

They made serious efforts in helping small restaurants make it through the pandemic. Not only by delivering food they make to the consumers’ doorsteps, but also by opening ghost kitchens. Ghost kitchens are facilities where the food is prepared for pick-up or delivery only, and multiple restaurants can use it.

What I would like to point out in this DoorDash review is that they made it possible for many restaurants to continue working during the pandemic at a lower cost.

DoorDash Main Features

For me, DoorDash proved to be a great choice when I didn’t want to go out or cook.

Here’s what I liked the most:

  • No minimum order amount
  • Real-time tracking orders
  • Planning and scheduling the delivery ahead available

On the other hand, I wasn’t so thrilled that the delivery times were on a few occasions longer than anticipated. I encountered some DoorDash complaints about this as well. However, as a user of many ways to order food online, I’m aware that this can happen with any service with traffic and crowded restaurants.

What I found helpful is the option to track the delivery and see the driver’s location at any time, as well as scheduling ahead.

Feature Description Rating
Minimum order amount In some cases, there is no minimum order amount. Other times it’s usually lower than ordering online in other ways. ★★★★★ 5/5
Delivery times There were some delays. ★★★☆☆

3/5

Track your order A great feature letting you know where your food is at. ★★★★☆

4/5

Request a driver for any time This is a great option that allows you to plan ahead. I had a great experience using it. ★★★★★

5/5

Customer service I encountered several DoorDash customer service complaints, I myself haven’t had an unpleasant experience. ★★★★☆

4/5

Delivery options You can choose whether you want your food left at your door or handed to you by the Dasher. ★★★★★

5/5

App & Website Usage When ordering food, you have a lot of options and filters to help you narrow your search according to your preferences. I found placing an order very easy. ★★★★★

5/5

I found DoorDash a very useful app and I will continue to use it, especially when I order food just for myself. Despite a few setbacks, they proved to be accurate and time-saving on many occasions.

How DoorDash Works

You can use this service through your PC or your phone with their app. I found both ways easy and simple. You can download the app from the Google Play Store or App Store.

Ordering food is easy, taking just a few steps. There are many filters and ways to narrow down your search to find what you need quickly.

Before I guide you through the order process step by step, I’ll explain how to sign up for DoorDash.

All you need is to provide basic information:

  • First name
  • Last name
  • Phone number
  • Email
  • Payment information

And you’re all set!

DoorDash can detect your location, or you can enter your desired delivery address for complete accuracy. After that, you can check options or add additional instructions for the delivery process, if necessary.

With that out of the way, you can see all the nearby restaurants.

You can choose the restaurant easily by selecting some of the available filters.

The approximate delivery time is displayed for each restaurant, as well as the delivery fee. You can find special offers, places with no delivery fee charges, or restaurants with the quickest delivery too.

Like others who have posted reviews on DoorDash, I found this helpful in making a quick decision, which saved me time and let me get my food faster.

Upon clicking on the item you want, you can choose from any displayed options, as well as enter your preferences if you would like something extra customized.

You can also decide on the specific action in case your order is sold out.

As I mentioned earlier, DoorsDash isn’t just a food delivery service. I also used it to get different items from stores around me, as well as pet supplies and gifts for other people!

Paying is also simple; you can choose from various payment methods such as VISA and Mastercard.

How Much Does DoorDash Cost?

Plan Price What’s covered
DashPass $9.99/mo. Free delivery and reduced service fee for orders above $12 from any DoorDash eligible restaurant.
Delivery Fee $1.99-$9.99 Depending on the restaurant, current demand, and your location.

Besides delivery fee charges, you’ll also have to pay taxes, as well as a service fee. Even though they don’t have a minimum amount for delivery, you might end up paying a $2 small order fee if your order is under a certain amount. Finally, there is the option of tipping your Dasher.

Many DoorDash delivery reviews state that they don’t have a set delivery fee, which I can confirm. You can only see the delivery fee once you have selected your items and proceeded to check out.

(Although, sometimes it still beats cooking or going out).

Because I used this app a few times a week, I found the monthly subscription quite useful.

DoorDash Ratings And Reviews

When it comes to DoorDash customer reviews, most users complained about the timing of delivery drivers, as well as Dashers needing additional instructions to find delivery addresses.

What is highlighted as the most positive is the variety of options available and how easy it is to use the app.

DoorDash Alternatives

To help you choose the company that best matches your needs, I compared this service with some of the main DoorDash competitors.

Delivering Service Win Lose Best for
DoorDash vs UberEats With UberEats, you can share your driver with another customer near you to lower the fee. I thought there were better customer support options and subscription features with DoorDash. Based on my own experience and other DoorDash reviews, UberEats may be a better option when ordering larger amounts of food.
DoorDash vs Grubhub You get cashback with a Grubhub monthly subscription. Grubhub can require a minimum order amount. If you’re spending a lot on food delivery, you might enjoy the cashback feature with a Grubhub subscription.
DoorDash vs Postmates Postmates operates 24/7. Postmates has limited availability in smaller towns. If you need something delivered regardless of the time of day, Postmates is the way to go.

Overall, DoorDash is great for foodie people that enjoy a variety of options. It’s also great for planning and ordering food in advance when you know you won’t have time to do so later.

Is DoorDash Worth It?

Numerous reviews of DoorDash, as well as my experience, confirm that this is a pretty reliable online service.

It also has perks that allow you to enjoy your favorite foods and save some money down the road using special offers and DashPass.

Where DoorDash Dominates

  • No minimum order amount.
  • Automatic tracking of your delivery.
  • Schedule delivery in advance.

Where DoorDash Falls Short

Sometimes the delivery time is longer than anticipated.

Overall, DoorDash is a great option for busy people looking to enjoy a good meal without having to take the time to cook or get groceries.

FAQ

How to reach DoorDash's customer service?

There are separate help lines for customers, Dashers, and merchants. If you’re a customer, you can reach them through their phone number – 855-431-0459, email, or chat.

All of the options are easily accessible. There is also a FAQ on their website that might help with some basic issues.

How much to tip a DoorDash driver?

Although tipping delivery drivers is not mandatory, it’s appreciated. Looking through many DoorDash reviews, I found that people generally tip the recommended 15 to 20%. You can adjust this amount depending on how satisfied you are with the service.

How to cancel a DoorDash order?
  • Click on the order menu
  • Find your order in progress
  • Click on the cancel order or the Help button if you’re using the app

You will see information on whether you’re getting a refund, and if so to what extent, depending on when you cancel. Then you can decide whether to follow through or not.

ABOUT AUTHOR