• Hardware: 5/5
  • Software: 5/5
  • Ease of use: 5/5
  • Third-party Cloud-based integration : 5/5
  • Analytic tools: 4/5
  • Menu management: 4/5
  • Delivery service: 4/5

2021 In-Depth Toast POS Review

Fact-checked
  • Hardware: 5/5
  • Software: 5/5
  • Ease of use: 5/5
  • Third-party Cloud-based integration : 5/5
  • Analytic tools: 4/5
  • Menu management: 4/5
  • Delivery service: 4/5

Best For

It’s a great POS system for small businesses

STRENGTHS

  • Efficient menu management system
  • Hardware and software tandem works well
  • Great analytic tools

WEAKNESSES

  • The free version is lacking
  • Can be expensive

In this article, we will be talking about Toast POS and how the popular app can help your restaurant business boost efficiency with daily sales-related activities. We’ve scoured through many Toast POS reviews out there to give you a comprehensive rundown of the service; in the end, you should be able to know if getting Toast POS is worth their subscription cost for you.

What Is Toast POS, And How Does It Work?

This article will also help you understand what a POS system is in case you’re not familiar with it. Toast POS is a point of sale app that is made especially for restaurants. The application automates and streamlines processes and activities associated with sales. such as online and mobile app ordering, delivery and takeout, contactless payments, and e-gift card purchases. Using Toast POS allows managers to save costs due to operating efficiencies that cut time and manpower.

Toast POS is armed with useful analytic suites that can give a good overview of the business. This lets managers analyze previous operations to spot opportunities for savings and build on top-selling items on the menu. When it comes to logistics, the Toast software simplifies inventory management, providing quick and live updates on stock, demands, and moving goods.

Main Features

Software

The Toast POS app has considered every activity associated with a restaurant’s day-to-day operations. It automates processes from ordering, tracking orders, to payments using a simple and easy-to-use interface. Since it runs through the cloud, every change and update is synced, allowing your restaurant crew to work efficiently in unison.

Hardware

Software can’t run without hardware, so the Toast POS also comes with its own touch screen devices. The Toast company includes a 14-inch stationary terminal for the crew, and also an 8-inch terminal for guests in case you want to have a self-service option in your restaurant. Waitstaff can also carry personal devices for taking orders and processing payments on tables.

Aside from Toast POS’s hardware, the Toast app also runs on phones so you can monitor orders and update menus, even if you’re not in the restaurant.

Online Ordering & Delivery

Toast works seamlessly with your off-premise ordering channels for takeout and delivery whether coming from your restaurant’s site, your restaurant’s app, the Toast TakeOut app, or even from the phone. Sales from these channels come commission-free, allowing you to maximize your profits.

The Toast POS app also recognizes third-party food delivery marketplaces as it integrates all transactions with the Toast POS. This consolidates every off-premise order into one place for easier in-house payment processing and accounting.

Menu Management

Is there an item currently on the menu that shouldn’t be there anymore? Do you have a new specialty that you’d like to add to your main dish list?

With Toast POS, you can instantly add or drop items on your menu whenever and wherever. You can easily update your menu from any terminal in your restaurant and everything will be synced. Not present at the moment? You don’t have to wait. Updates and changes can also be made from your phone.

Cloud connectivity also lets you manage stock and availability from any device and keep every other device synced. This way, your waiter taking the order will always get the same count as the kitchen staff making them. All changes affect every menu whether in-house or online.

Tableside Service

The Toast system comes with a handheld device specially designed for restaurant functions. These enable waitstaff to quickly take orders tableside and also receive updates about order completion from the kitchen.

Payments are also made easier as they can be processed right from customers’ tables. The device comes equipped to receive credit card payments whether by tap, dip, or swipe. Guest feedback can also be collected and responded to immediately right from the device.

Analytics & Reporting

With a detailed reporting system, you can review the performance of your restaurant easily and check important information such as sales, production, crew expense, and other financial data. You can also study which items on the menu are best sellers and which are sluggards. All of this can be done on the fly through any equipped device. Data is presented using easy-to-follow visualizations for quicker analysis and more sound decision-making.

Special POS Terminals

Supporting the POS software are special Toast hardware terminals for your crew. The Toast Flex POS terminal is designed to let your team work faster and more efficiently. It’s also easy to use so there’s hardly any learning curve when training current or new staff how to use the machine. You can flip the screen, adjust the height or even mount it on walls to suit the position that maximizes productivity.

The 14-inch touchscreen interface layout is optimized for a quick turnaround from ordering to payment, and everything else in between. Because it’s connected to other devices in the kitchen, waitstaff and kitchen crew are well-coordinated, resulting in higher productivity and increased sales revenue.

The Toast point of sale terminal also has a Toast Flex version, which is smaller 8-inch touchscreen hardware designed for customers to use. This lets you give a self-service experience to guests where they can order, track food orders, and make payments by themselves.

Ease of Use

Signing up with Toast is easy. Like many SaaS and hardware providers, it’s always encouraged that you first book a demo. No matter how much you like this review, nothing beats seeing the service in action live. This way you’ll get to experience the application and its supporting hardware before making a financial commitment.

If it’s your first time getting acquainted with Toast, simply go to their home page, hover on products, and click point of sale.

On the schedule for your free demo portion, fill in the required details and click submit. You’ll then have to wait for one of their sales specialists to get in touch with you. The sales specialist will also assist you in signing up should you wish to use their service.

If you’ve already experienced Toast POS elsewhere and would like to skip the demo, you can go straight to see the Toast price & plans, then choose among the options listed.

Plans, Pricing, & Contracts

Here are the packages of Toast POS and how much they cost.

All in One POS

Starter Essential Growth
  • Cloud based POS
  • Payment processing
  • Customer care
  • Real-time fraud monitoring
  • Cloud based POS
  • Payment processing
  • Customer care
  • Real-time fraud monitoring
  • Online ordering & delivery
  • Toast takeout app
  • Cloud based POS
  • Payment processing
  • Customer care
  • Real-time fraud monitoring
  • Online ordering & delivery
  • Toast takeout app
  • Gift cards
  • Loyalty
  • Marketing
$0 / month $165 / month $272 / month

Digital Ordering Solutions

Toast Now Toast Now Plus Toast Premium
  • Online ordering
  • Takeout
  • Contactless delivery
  • Online ordering
  • Takeout
  • Contactless delivery
  • E-gift cards
  • Online ordering
  • Takeout
  • Contactless delivery
  • E-gift cards
  • Email marketing
$75 / month $100 / month $175 / month

If you have a lower plan, you can add inclusions from other plans a la carte for extra fees. Other add-ons that you can add not listed in this table include custom configuration for the POS devices, and payroll & team management applications.

If you just want to try out the Toast restaurant software using its basic functionalities, the free starter plan should get you by decently. If you eventually find Toast POS to be a highly essential part of your business, you can upgrade to the higher tier plans, or just add the features you like by paying extra.

Customer Support

If something goes wrong with your hardware, Toast’s customer support is available 24/7. You can reach them through their hotline, via email, or through live chat.

Alternatives

Toast POS vs Square

Win: Toast wins for 24/7 customer care and onsite support
Lose: Square’s interface is much simpler and quicker to learn than Toast.
Best: Choose Square if you like a more straightforward app that’s quick to implement.

You can read the full review of Square here.

Toast POS vs TouchBistro

Win: Toast wins for its better enterprise-grade features
Lose: TouchBistro’s restaurant reservation system which Toast does not have.
Best: Choose TouchBistro if you rely on iOS devices, as TouchBistro is specially designed to work best with Apple hardware.

You can read the full review of TouchBistro here.

Toast POS vs Clover

Win: Toast wins for having more interactions with other apps and systems.
Lose: Clover is much more affordable.
Best: Choose Clover if you want an affordable POS system.

Is Toast Worth It?

Given that many administrative functions of just about any business can be efficiently done using cloud services, Toast restaurant POS offers a smart and reliable solution for restaurant owners. While there are similar competing brands out there, choosing Toast can never be a wrong decision.

Where Toast POS Dominates
Pros Hardware and software tandem works well.
Great analytic tools.
Efficient menu management system.
Where Toast POS Falls Short
Cons Can be expensive.
The free version is lacking.

If you’re a restaurant owner who wants to increase efficiency by automating processes from ordering to payments, Toast is worth looking into. It’s a great POS system for small businesses, while also being fully capable of supporting larger enterprises.

FAQ

Is Toast a legitimate company?

Yes! Toast is a cloud-based solutions provider for restaurants that is headquartered in Boston, Massachusetts. It’s a duly registered company founded in 2012 and is recognized by all laws and regulations by the United States of America.

Is Toast POS available in Canada?

No. At the time of writing this Toast review, Toast POS is only available in the US.

Who owns Toast POS?

Toast is owned and founded by Steve Fredette, Aman Narang, and Jon Grimm.

Is the Toast POS provider a good solution?

As mentioned in this review and other Toast POS reviews, Toast POS offers a competitive solution for small restaurants to big bistros who want to automate their day-to-day operations. Toast POS has an easy-to-learn and easy-to-use interface, specially dedicated hardware, and 24/7 customer service which makes their service very attractive.

ABOUT AUTHOR

I’m an entrepreneur by profession and an artist by passion. I do business to pay the bills and make music to bring the thrills. Thanks to a bachelor in Business Administration, I'm well-versed in all things business. Owning a construction company certainly helps, too, but it also brings out my love for building and home protection.