• Qualified Swiped Rate: 1.00% - 4.99%
  • Qualified Keyed-in Rate: 1.00% - 4.99%
  • Equipment Lease Terms: 36-60 months (locked)
  • Interchange plus : Available
  • Monthly fee: Min. $6.95
  • Early termination fee: Min. $750
  • PCI Compliance Fee: $100 per year

Merchant One Reviews, Features, Pros, & Cons [2021]

  • Qualified Swiped Rate: 1.00% - 4.99%
  • Qualified Keyed-in Rate: 1.00% - 4.99%
  • Equipment Lease Terms: 36-60 months (locked)
  • Interchange plus : Available
  • Monthly fee: Min. $6.95
  • Early termination fee: Min. $750
  • PCI Compliance Fee: $100 per year

Best For

It offers an extended line of services and processing hardware for business

STRENGTHS

  • Suitable for businesses with over $2,000 worth of monthly transactions
  • Card processing options for in-person, mobile, and online payments
  • Interchange-plus pricing available

WEAKNESSES

  • High termination fees
  • Three-year contract
  • Poor customer reviews

Are you tired of having to approach different companies for various card services? Give yourself a break because Merchant One has everything you may need for your business goals ranging from payment processing, merchant solutions, and mobile banking to security and fraud prevention services.

With 18 years in business, its customer networks include over 100,000 retail stores, restaurants, B2B companies, ecommerce businesses, etc. Merchant One reviews claim that the company can handle anything from setting up your POS system to providing you with a card swiper for your cell phone.

This review will concentrate on the following:

  • What services and products does the company offer
  • Features and fees
  • How to get Merchant One services
  • Pros and cons
  • Merchant One customer reviews
  • Alternatives
  • FAQs

What Products and Services Does Merchant One Offer? 

Merchant One offers an extended line of services and processing hardware for businesses. Unfortunately, on Merchant One’s website, these services aren’t described meticulously enough for customers to understand how they work. That’s why we’ve combed dozens of merchant processing solutions reviews to come up with this single information-packed review.

Credit Card Payment Processing

Merchant One utilizes cutting-edge technology to provide you with the best small business credit card processing solution.

  • Retail/Swipe

Merchant One offers sophisticated credit card terminals that process payments at the speed of light for brick-and-mortar retail stores. A vast customer management database is at your disposal, along with check processing services. Finally, you can benefit from running a text message marketing campaign as well as gift and loyalty card programs that are a fantastic offering for your company.

  • Mobile Payment Processing

You can do payment processing anytime, anywhere, without a separate terminal required, using just your tablet or smartphone. Merchant processing solutions reviews emphasize the convenience of using your mobile device to do business on the go with Merchant One’s services. Make use of the signature capture feature, credit card swiper and printer add-ons, and access to a complete back-end office.

  • Card Not Present/Ecommerce

Your ecommerce business can make use of Merchant One’s up-to-date e-commerce payment gateways with 24/7 support at its disposal. Online account manager, online remote accessibility, and free shopping cart make for a complete cost-efficient transformation of your online store. What’s more, check processing services, integration support, and loyalty programs are other fantastic features that customers bring up in various Merchant One reviews.

Basic Credit Card Terminals 

To save money when setting up a basic merchant account, you can get some of the following free card readers:

  • Verifone VX 520 – It accepts EMV (chip card), MSR (magnetic/swipe), and NFC/CLTS (smartphone/contactless) payments. It comes with a thermal printer, a powerful processor, and the choice of dial-up or ethernet connectivity.
  • Pax S80 – It has a magnetic and smart card reader, while contactless card reader features are optional. It has a fast thermal printer and connects via phone line or ethernet cable.
  • FD130 – It boasts a fast printer, touch-screen, and IP connectivity with dial-up or Wi-Fi. It supports EMV and NFC payments.

Advanced Credit Card Terminals 

You can also consider buying some Merchant One POS systems such as:

    • Pax S500 – The terminal supports EMV and NFC payments and requires either wired or wireless connection. It features a touch screen with Signature Capture functionality and large memory.
    • CloverⓇ Station – The most advanced and the best POS system of the three Clover options comes with a cash drawer and receipt printer. It features a customer-facing printer display, fingerprint scanning, inventory tracking, and timesheet management tools.
    • CloverⓇ Mini – It accepts MSR, EMV, and NFC payments right out of the box. Despite its size, it has enough power to run your entire house, front to back. It’s highly customizable.
  • CloverⓇ Flex – The terminal accepts all payment types and functions as an all-in-one system that replaces your register, terminal, and printer. It can be used for payments, to run the business, or as an add-on.

iPhone and Android Card Reader

Merchant One’s best credit card readers for iPhone and Android mobile devices that streamline credit card transaction processing include:

  • Clover Go – It accepts MSR, EMV, and NFC payments including Apple Pay®, Google Pay®, and Samsung Pay®, and seamlessly synchronizes with the Cloverdashboard.
  • BBPOS Chipper – an EMV-certified compact payment device, which apart from portable devices, can also be used on Windows when paired with Authorize.net’s POS.
  • iProcess – MagTek iDynamo – A mini card reader that demands you to sign in with your gateway credentials to process payments swiftly.
  • Swift B250 SwipeSimple – With this card reader, customers can both make tap-and-go payments with Apple Pay and Google Pay and swipe their cards at the retail store.

Payment Gateway 

Ecommerce is done via Merchant One payment gateway and a virtual terminal with the key features enabling the users to:

  • Integrate with over 175 shopping carts
  • Enjoy hosted checkout
  • Stay protected with advanced fraud protection tools such as creating a customer vault to store cards securely
  • Robust Application Programming Interfaces (APIs)
  • Make use of payer authentication
  • Key in or swipe sales through a secure payment portal
  • Accept Automated Clearinghouse (ACH) payments
  • Access to Software Development Kits (SDKs)
  • Set up recurring payments
  • Create reports and invoices
  • Use a QuickBooks plug-in

Things to Know About Merchant One

Since there aren’t any pricing plans published on the company’s website, we considered more than one merchant processing solutions review to dig out more information. Although the contact page asks that you send an inquiry to get a quote-based offer that includes fees and rates targeted to your business, negotiation is done via phone with an agent.

Apparently, rates vary depending on the business type, processing volume, and the agent that sets up the account. The initial term obliges you to stay with the company for three years, but there’s no automatic renewal clause to extend your contract for at least one more year.

Merchant One has embraced a combination of a tiered pricing model and interchange-plus processing rate charges per feature.

What’s more, there is a vast discrepancy between what’s stated on the website and what customers have reported in many Merchant One credit card processing reviews.

  • Credit Cards It Accepts – Visa, Mastercard, American Express, and Discover
  • Turnaround Time – Get set up within 24 hours
  • Approval – 98% approval rate even without an excellent credit score
  • Qualified Swiped Rate – 1.00% – 4.99%
  • Qualified Keyed-in Rate – 1.00% – 4.99%
  • Equipment Lease Terms – 36-60 months (locked)
  • Payment Gateway Fee – Undisclosed
  • Interchange Plus – Available
  • Software – Payment Processing Software
  • Free Trial – No
  • Monthly Fee – Min. $6.95
  • Annual Cost Fee – $99 per year
  • Online Transaction Fee – Undisclosed
  • Early Termination Fee – $750
  • PCI Compliance Fee – $100 per year
  • The monthly account fees include access to 24/7 customer and technical support, PCI compliance, a regulatory fee, use of a virtual terminal or payment terminal, and chargeback monitoring

How to Get Merchant One Service

When setting up an account with Merchant One, Merchant One reviews point out that the application process is carried out over the phone. In any case, you can follow these steps:

  • Step 1: Call their number or fill out the free quote form
  • Step 2: Get a response and talk to their account manager to determine what you need
  • Step 3: Submit a copy of a check or a bank deposit and an ID copy
  • Step 4: Sign the documents and wait for the approval
  • Step 5: Start accepting credit cards

Pros and Cons 

BBB Merchant One reviews, as well as other customer reviews, reveal the following advantages and disadvantages:

Pros 

➕ No equipment leases

➕ Interchange-plus pricing available

➕ Free equipment and gateway portal

➕ Full assortment of Clover terminals and POS systems

➕ Suitable for businesses with over $2,000 worth of monthly transactions

➕ Card processing options for in-person, mobile, and online payments

Cons 

➖ High termination fees

➖ Three-year contract

➖ Vague pricing models

➖ Poor customer reviews

Merchant One Customer Reviews

The majority of the merchant processing solutions reviews written by customers, including Merchant One’s ones, are posted on BBB, Trustpilot, Reddit, and Yelp. The company also has a Facebook profile but without an integrated option to post a review. The company is a bit slow to answer the complaints considering that out of 55 total complaints on BBB in the last three years, it closed only 24 over the previous 12 months.

Most of the complaints are about the unprofessional Merchant One customer service that approaches the customers’ issues poorly and misrepresents its costs and policies. Another concern is the hidden fees that significantly increase the total costs.

Strangely enough, however, Trustpilot testimonials are all about stellar customer service. They are very short, mentioning only the rep’s name, and they look strongly urged by Merchant One and not spontaneous. Other positive comments bring up the company’s loyalty, reliable delivery of what was promised, and the fact that there’s no third party involved to take away the merchant’s profit.

Alternatives

Alternatives to Merchant One’s services are offered by the following card processing companies:

Merchant One vs Square Payments

The number of Merchant One’s software users is twice as high as Square Payments’ one, reaching 1,000+. However, the product features that Square Payments offers but that are not offered by Merchant One are billing and invoicing, cryptocurrency processing, data security, payment fraud prevention, and payment processing.

Merchant One vs Heartland Payment Systems 

Similar to Merchant One, Heartland Payment Systems offers interchange-plus pricing and 24-hour customer service to all its merchants. Unlike Merchant One, Heartland’s services aren’t in compliance with PCI Security Council standards.

Wrap-up 

Merchant One serves any US business looking to accept debit and credit card transactions. It has distinctive features to separate it from its competition, such as the availability of interchange-plus pricing and no automatic renewal clause.

On the other hand, a long-term contract with tier pricing and inefficient customer service is what repels potential clients, according to numerous Merchant One reviews.

FAQ

Which merchant service provider is the best?

Features such as credit card storage, a payment gateway, virtual terminal, and risk and fraud management should be considered while doing window shopping for credit card processing companies. The best indicator that the company doesn’t intend to take advantage of your limited understanding is having transparent fees on the company’s website.

Is Square cheaper than Merchant One services?

Square Payments charges a flat rate of 2.6% + $0.10 per swipe, which refers to manual or offline transactions. The best thing about Square Payments is that there’s no contract for using their services. You can compare Square vs Merchant One by examining their features and reading trusted online reviews to discover which one is most suitable for your business.

What is the best merchant service for a small business?

It depends. Although small businesses have a limited budget and want the cheaper alternative, it’s equally important to look for a company with transparent pricing and responsive customer service. Ours is one of the Merchant One reviews you can use to determine whether it’s the right choice for you.

ABOUT AUTHOR

When I’m not writing at my desk, I’m devoted to ESL teaching and doing certified court translation. A vivid writer, a keen traveler, and an adventurous soul as curious as humanity. The world is my oyster.