• Number of years in business: 15 years
  • Industries: Automotive, Healthcare, Retailers and more
  • Hardware: Card reader, thermal printer, countertop stand
  • PCI Compliance: Yes
  • Reporting/Analytics: Yes
  • Best for: Small businesses

Helcim Reviews, Pricing, Pros & Cons [2021 Edition]

  • Number of years in business: 15 years
  • Industries: Automotive, Healthcare, Retailers and more
  • Hardware: Card reader, thermal printer, countertop stand
  • PCI Compliance: Yes
  • Reporting/Analytics: Yes
  • Best for: Small businesses

Best For

Industry-Specific Solutions

STRENGTHS

  • International payments allowed
  • Affordable
  • Quick and easy signup process
  • Free trial

WEAKNESSES

  • Not ideal for online merchants

Helcim is a debit and credit card processing company aimed at small businesses. The company offers its clients smart tools, transparency, low rates, and amazing service. Founded in early 2006 in Alberta, Canada, Helcim strives to give businesses a way to accept credit card payments with ease.

Is it worth investing in Helcim as a small business owner? Unlike other Helcim reviews, we are going to dive much deeper into the company’s profile to see whether it truly provides a solution that will let your business grow. In this review we will look at the following factors:

  • Company Overview
  • Products and Services
  • Pricing, Transaction Fees, and Rates
  • Step-by-Step Guide on Setting Up Helcim
  • Customer Service
  • Alternative Options and Competitors
  • Helcim Customer Reviews and Star Ratings
  • Privacy and Security Policy
  • FAQs

What is Helcim? A Company Overview

Catering to all industries, Helcim provides payment processing tools that include invoicing, point-of-sale, online store, customer management, and recurring payments. The company was founded in 2006 by CEO and entrepreneur Nicolas Beique in Alberta, Canada. In 2013, the company expanded and now offers its services in the United States.

Thousands of businesses trust Helcim with their payments because they are easy, affordable, and fast, with no hidden costs or fees.

Helcim’s Products and Services

Helcim offers their clients an all-inclusive payment processing plan for both online and in-person payments. Clients receive full access to all the tools and features. Helcim reviews, by Fundera, have stated that Helcim’s credit card processing solutions offer much more features than your usual credit card processing product. Let’s take a closer look at their products to see whether this is true.

Industry Specific

What’s great about Helcim, is that they have payment processing options and combinations specifically designed for different industries. Industries include:

  • Automotive
  • Beauty and Wellness
  • Online Sellers
  • Food and Beverage
  • Contractors
  • Healthcare
  • Retailers
  • Wholesalers
  • Online Sellers
  • Professional Services
  • Software and App Makers

These industries or merchants are divided into three main groups that are:

  • Retail
  • Keyed/Online
  • International

To provide a more thorough picture than other Helcim card processing reviews, we will look at all the features included in the Helcim’s all-inclusive plan:

Card Reader

The Helcim card reader is a smart on-the-go payment initiation device that can accept debit and credit cards. By using the Helcim payments app, users can connect the reader to tablets, iOS, and Android devices.

It is NFC and EMV enabled, giving your customers different payment method options. US PIN-debit transactions are acceptable from major networks. All transactions can be synced to the cloud, allowing for the ultimate optimization.

International Payments

Built-in payment options allow merchants to receive payments from all over the world. It automatically does the currency conversion for you. International transactions do come with cross-border fees, however. The fee varies between process multicurrency transactions.

Online Shop

According to Helcim customer reviews, especially those who have online ecommerce stores, the online shop is an excellent feature. The online shop is fully automated and allows merchants to customize templates. With no extra hosting fees, merchants can add shopping carts, tax calculations, currency converters, discount and promo codes, as well as shipping fees.

Fraud Defender

Helcim has a built-in Fraud Defender that protects you against chargebacks. It features a high-tech analysis tool that can be set to automatic, protecting you against risky transactions.

Developer API

For the ultimate customization, merchants can utilize the Helcim API software. It helps developers program solutions that are personalized to your project.

Third-Party Integrations

Helcim offers dozens of compatible third-party integrations that allow you to sync your software solutions with ease. Some available third-party integrations are:

  • QuickBooks
  • Magento
  • WooCommerce
  • Rezgo
  • WHMCS
  • GreatExposureInc

Point-of-Sale

Helcim’s point-of-sale software allows merchants to track transactions, customer information, inventory, employee management, and sales trends. Reviews of Helcim point-of-sale solutions show that sales and transaction reports can be accessed through the merchant’s Helcim online account.

Other features included are:

  • Payments app
  • Invoice generator
  • Automated emails
  • Using a CSV file to import a customer list
  • Repeat customer information storage vault
  • Customer’s self-service portal
  • Virtual terminal
  • Self-ordering system for the food and beverage industry
  • A great POS system for restaurants
  • Helcim Javascript for Cross-origin resource sharing (CORS) AJAX
  • Auto-Pause account billing

Helcim Pricing, Rates, and Fees

Helcim credit card processing rates as discussed in reviews are positive from all angles. With the slogan “Better Pricing, Lower Rates”, Helcim truly lives up to expectations. Here is a layout of their rates:

Monthly Account Fee

At a monthly fee of only $20 per month, merchants receive access to all product features. You don’t have to pay any monthly account fees during the months in which you haven’t processed any payments; your account simply goes on an automated pause.

What’s even better – the first month is completely free.

Chargebacks

Chargeback fees are $15, but $0 if you win the chargeback dispute.

Charge Per Transaction

Depending on the transaction type, the transaction costs and processing fees are as follows:

In-Person Payments Keyed/Online Transaction Payments
Retail 1.91%-1.92% + 8¢ 2.38% + 25¢
International 4.09%-4.13% + 8¢ 4.13% + 25¢

Interchange Costs

Interchange costs are set by Mastercard and Visa and are paid to the customer’s bank. These costs depend on the type of credit card and whether it’s in-person or manually keyed. Helcim is completely transparent about these costs, charging a set margin on top of the transaction cost.

Hardware

  • The Helcim card reader – $199 per unit
  • ZJ-5809 Lightweight Thermal Printer – $79 per unit
  • Countertop Stand – $39 per unit

Merchants won’t pay anything for the following:

  • Setup
  • PCI
  • Non-compliance
  • Bank deposits
  • Cancellation fee
  • Quarterly
  • Customer service

Another added benefit is that Helcim provides automatic volume discounts on large transactions.

Step-by-Step Guide on Setting Up Helcim

One thing that is apparent across all Helcim merchant services reviews is that the setup and application are quick and easy. You can sign up for a Helcim account within minutes. Here is a step-by-step guide:

Step 1: 

Go to Helcim’s website and enter:

  • Full name
  • Email
  • Password
  • Agree to the Terms of Service and Privacy Policy

Click on ‘Next’

Step 2:

Add the following business information:

  • DBA name
  • Registration type
  • Legal name
  • Tax ID number
  • Business website

Click on ‘Next’

Step 3:

Add transaction details:

  • Services provided
  • Industry
  • Transaction amounts

Click on ‘Next’

Step 4:

Add information on the owner:

  • Full name
  • Job title
  • Contact number
  • SSN
  • Date of birth
  • Address

Click on ‘Create Account’

Step 5:

Wait for your account to be created and start your 1-month free trial. Get deposits within 1-2 business days without signing any contracts.

Helcim Customer Service

Helcim prides itself on being an exceptional customer care service. They ensure merchants’ needs are being tended to by giving them the opportunity to speak to trained professional phone operators – not chatbots.

In our in-depth Helcim review, we have tested out their customer service to see if they live up to expectations. The following customer support services are available:

    • Support Center: Merchants can access a complete support center that explains all products, features, setups, and pricing in-depth
    • Phone Support: Phone an agent on the toll-free number +1 (877) 643-5246
    • Email Support: Email Helcim 24/7 at help@helcim.com
  • Video/Tutorials: Helcim has a library of videos on their YouTube channel: https://www.youtube.com/user/HelcimInc. It has over 200 instructional videos and guides on how you can use Helcim to grow your business

Helcim Alternatives

There are many other payment processing services available on the market, so why should you choose Helcim? Let’s see how it compares to other providers like Square and PayPal.

Helcim vs. Square Credit Card

Also providing a credit card processing solution, Square is another good alternative. When comparing costs, Helcim will save you much more on larger transaction fees. This is because Helcim provides automatic volume discounts. Square only accepts credit cards for small businesses compared to Helcim that can accept both credit and debit cards.

Helcim vs. PayPal 

The biggest difference between PayPal and Helcim is that PayPal doesn’t require a monthly flat fee cost. PayPal’s processing fees for online transactions are at a base rate of 2.9% plus $0.30¢ compared to Helcim’s 2.38% + $0.25¢.

PayPal is a great service to use if you are an online merchant, whereas Helcim is the better option for in-person payments. Taking all of PayPal’s and Helcim’s features into account, the clear frontrunner for top-notch software and add-ons is Helcim.

Helcim Reviews

It seems like Helcim really has it all, but what do their customers say about this payment processing service provider? The company has been accredited with the Better Business Bureau (BBB) since 2014. The Helcim merchant services BBB rating is currently A+.

For extra transparency, Helcim dedicates an entire page to honest reviews from clients and outside sources like U.S. News, TechRadar, and Merchant Maverick. Business.com has voted the company The Best Financial Solution for Accepting Payments in 2020. Ratings from other sources are:

  • PCMag.com: 4-star rating
  • MerchantMaverick: 5-star rating
  • Trustpilot: 4.1-star rating
  • TechRadar: 4.2-star rating
  • Google reviews: 4.6-star rating

Privacy and Security Policy

Helcim is very serious about its privacy and security measures, ensuring the utmost protection to merchants and their customers. They adhere to the highest level of PCI DSS standards and have PCI Level-1 compliance on all payment processing. View their latest updated Privacy Policy here.

Wrap Up

Taking into account all the positive Helcim merchant services reviews, users can expect a quick-and-easy signup process with top-notch customer service. The in-person and online credit card processing company provides great rates, helpful customer service, excellent software, and better payment options for US and Canadian small businesses.

Business owners get the opportunity to save much more with their lower rates. Helcim has no contract or hidden fees. It provides clients with updated tools and software, like their excellent POS system, to help them get payments fast and grow their businesses.

With a low $20 monthly fee, plus a 1-month free trial, this is a great service to consider.

FAQ

Is There a Free Trial From Helcim?

Yes, Helcim offers a 1-month free trial for their all-inclusive, all-access plan – no questions asked.

Is Helcim Safe to Use?

Yes, Helcim is completely safe to use. The payment processing service is PCI Level-1 compliant, which means that they adhere to PCI DSS standards.

Are There Hidden Fees with Helcim?

Helcim reviews show that Helcim is completely transparent about its rates and fees. There are no hidden costs.

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