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BetterHelp Reviews 2020: Types Of Counseling| How It Works| Cost

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  • Easy to use both on PC and mobile
  • Different online communication platforms that can be used
  • Over 11,000 accredited, licensed, and experienced counselors
  • Counseling in 6 different languages available


  • Services aren’t covered by health insurance, Medicare, or Medicaid
  • Not suitable for individuals with serious and diagnosed mental health conditions


Years In Business


BBB Rating


Starting Fee


Subscription Model

$40-$70/per week (billed monthly)

Online Sessions

Video conferencing, chatting live, messages, via phone


ISMHO Member, MHA, HIPAA, BBB, 256-bit SSL secure

Can an online counseling session really be as valuable as a face-to-face therapy session? How do you find a suitable one? If you’ve Googled those questions, you’ve probably come across some BetterHelp reviews

BetterHelp is a private online counseling site that helps people suffering from mental health issues such as anxiety, stress, depression, etc. Established in 2013, BetterHelp has quickly become the go-to counseling service for individuals all across the globe. They’ve partnered with Therapist Aid, Mental Health America, Telemental Health Institute, and the AMSA, amongst others, to provide licensed online therapy services.

But is it really right for you? In this BetterHelp review, we will have a closer look at:

  • Types of counseling services offered 
  • How does BetterHelp online therapy work? 
  • Plans and pricing
  • Pros and cons of the service
  • FAQ

Types Of Online Therapy Services

BetterHelp offers a huge variety of services. Over 11,000 licensed  online counselors  are available to help with:

  • Addictions and Substance abuse
  • Anger management
  • Anxiety, Stress, and Depression
  • Career uncertainties and Professional life advice
  • Chronic impulsivity
  • Eating disorders and relationship with health and food
  • Grief
  • Family conflict
  • Intimacy 
  • Life transitions
  • Parenting
  • Relationships and Marriages
  • Trauma and abuse recovery and assistance
  • Religion
  • Sleeplessness and Insomnia
  • Social behavior
  • Self-esteem
  • Educational Assessments

You’ll be matched with a counselor that is trained in your area of need. BetterHelp reviews prove that the service provides one of the largest ranges in expertise compared to other e-counseling platforms.

Plans & Pricing

Knowing how much in-office therapy sessions cost, you’ll be surprised at how affordable this e-service is! You’ll be charged between $40-$70 per week that is deducted monthly. The first week is seen as a free trial after which you’ll be charged the full monthly amount. 

BetterHelp online reviews state that the most common weekly fee is $65. Subscription periods only start once you’ve been matched with a therapist. You’ll have 24/7 access to online chat, video calls, and phone calls that can be used based on your needs and availability. Not just affordable, but also extremely convenient!

BetterHelp Guide – How Does It Work?

The sign-up process is very easy and can be done in a few minutes through BetterHelp’s website. 

Step 1:
Go to: https://www.BetterHelp.com/start/

Step 2: 

Provide the following information in the questionnaire available: 

  • What type of counseling are you looking for? (Individual, Couple, Teenager)
  • Gender
  • Age
  • Sexual Orientation
  • Relationship Status
  • Religious beliefs
  • Any previous counseling
  • Is your mental health impacted by the coronavirus?
  • Current physical health, eating habits, mental health
  • Employment status
  • Drinking habits
  • Country of residence
  • Preferred Language (English, French, Hebrew, Hungarian, Spanish, Persian available)

Step 3:

Create a private account by filling in your name, e-mail, and a secure password. Click on ‘Get Started’ and verify your email with the provided code.

Step 4: 

You’ll be sent to a secure payment page, where you enter your payment details.

Step 5: 

Depending on your questionnaire you’ll be connected with a relevant and suitable therapist. Connecting you to the right therapist might take a few hours to a few days. Going off of numerous BetterHelp online counseling reviews, it is clear that almost 100% of clients are happy with the therapist they’ve been assigned to. If you aren’t happy, then you can request another one. 

Step 6: 

Once connected with a counselor, you’ll be sent to a private and secure 24/7 chat room.

How Easy It Is To Use BetterHelp?

The platform is extremely user-friendly, striving to deliver a great web experience aligned with WCAG (Web Content Accessibility Guidelines). This means that by pressing Alt+9 while you are on the desktop browser, disabled clients can turn on the screen-reader and also enjoy the benefits of BetterHelp’s counseling. 

Once you’ve signed up, you will be able to login as a user on the website via PC or mobile. All clients can message their therapists 24/7. You can read them via text message, live chat, phone, or video conference.

Even though messages through the messenger room aren’t always live, therapists try their best to reply as soon as possible. To secure a face-to-face video call or voice call, you can book and schedule times through the website

You can even go back and read previous messages between yourself and your counselor.

Who Is BetterHelp Best For? 

Everyone can benefit from counseling services – teenagers, couples, families, and individuals. The BetterHelp online therapy services have your back. Licensed therapists can help with depression, self-esteem issues, relationship counseling, marriage counseling, and more – see the full list below.

It’s important to note that BetterHelp is not fit for you if you have suicidal thoughts, are a minor, have been diagnosed with a severe mental illness, are in an urgent emergency situation, the court ordered you to undergo therapy, and if you don’t have access to the internet.

Pros & Cons

Easy to use both on PC and mobile

Different online communication platforms that can be used

Over 11,000 accredited, licensed, and experienced counselors

Affordable services that can be cancelled at any time for any reason

Counseling in 6 different languages available

Excellent legit online BetterHelp reviews

Messages between clients and their counselors are encrypted by 256-bit encryption

Services aren’t covered by health insurance, Medicare, or Medicaid

Not suitable for individuals with serious and diagnosed mental health conditions

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BetterHelp Reviews

A study by the Berkeley Well-being Institute found that BetterHelp’s online counseling services are just as effective as face-to-face counseling. 70% of clients showed reduced symptoms of depression and anxiety. 94% prefer online therapy over in-person sessions, and 98% of clients made significant progress. 

The online therapy service has an excellent online reputation, with hundreds of articles singing their praises including Psychology Today, Chicago Tribune, The American Psychological Association, WSJ, and Huffpost.  

BetterHelp’s online therapy reviews are mostly positive. The service even received 9.8/10 editor’s rating from eCounseling.com! 1,699 BetterHelp reviews on Trustpilot give the online counseling service a 4.5 star rating, Innerbody research allocates another 4.5 star rating, and wealthysinglemommy.com gives it a 9.6/10. 

The company has been accredited on BBB since 12/6/2015 and has an A+ score. BetterHelp achieves a 4 star rating with only 200 complaints, that have all been resolved. 

So it’s safe to say that the available BetterHelp reviews are overwhealmingly positive.

Wrap Up

Providing help to over 1.1 million people from all over the world, BetterHelp’s 11,601 accredited counselors are committed to deliver professional and discreet advice to all. 

By looking at the statistics, it is clear that BetterHelp is the world’s largest counseling service. Hundreds of BetterHelp reviews found online are positive and testify of the quality and professional therapy process that the online counselors provide. If you find yourself in a difficult mental state or relationship, don’t wait any longer! Contact BetterHelp online therapy and book your session.

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