$55 Per Callout
$24.99 - $124.99 Per Month
Parts - 60 Days, Labor - 30 Days
Within 30 Days
Founded in 2009, American Residential Warranty has been in the home warranty business for just over a decade. However, it’s hard to find another company, even among more established brands, with such universal acclaim from both customers and reviewers.
American Residential Warranty does things a little differently than most. They offer a wide selection of packages, including bundles, no A/C options, and consumer electronics coverage. It means they provide the best likelihood of finding the exact coverage and cost for your circumstances.
That said, it’s essential to look at American Residential Warranty reviews before making your final decision.
In this review, we’ll cover:
How does American Residential Warranty compare to others?
|States Served||Available in all states|
|Annual Cost||Plans vary in cost, starting from $24.99 to $124.99 per month or $299.88 to $1499.88 per month|
|Service Fees||$55 per callout|
|Wait period to start coverage||30 days|
|Repair Facilities||ARW works with a nationwide network of certified and approved contractors. Clients may request finding their own contractors|
|Turnaround Claim process time||ARW will dispatch a service contractor within 48 hours of receiving your claim|
|Repair guarantee||Yes, 60 days for parts and 30 days for labor|
|Customer Service availability||Mon-Thur 8:30 am — 6 pm EST
Fri 8:30 am — 4 pm EST
Sat 9 am —3 pm EST
Emergency claims can be made 24/7via 1-800-863-8600
|BBB accreditation||It is not BBB accredited but the American Residential Warranty ratings at BBB stand at A+|
|Renewal policy||All plans will be renewed unless canceled by you. A renewal notice will be sent out 60 days before the plan expires. There is no renewal fee|
|Cancellation Policy||You can cancel your contract within 30 days for a refund or at any time afterward for a prorated refund of the unused term|
|Cancellation Fee||If you cancel within the first year and a service has been carried out, you might be charged the lesser value between the cost of the service or a $49 termination fee|
|Home inspection or Maintenance records required||No inspection is required before signing a contract|
Available in all states, anyone in the U.S. can, and should, at least consider ARW as their home warranty coverage provider. After an industry-standard 30-day waiting period, your coverage will officially start.
For exclusions or limits of liability, ARW is also pretty much on par with other providers. Pre-existing conditions aren’t covered. However, they do have a comparatively high payout cap of $5,000 over a 12-month period. If something is not fixable, a replacement or even cash settlement is possible, pending ARW’s decision. Be sure to read through the items repair agreement and the maintenance agreement to know what is covered.
Other typical limits apply to home warranty service contracts, such as:
As far as customer service goes, the phone lines are, unfortunately, only open during daily hours, excluding Sunday. However, they do provide a 24/7contact number for emergency repairs. American Residential Warranty complaints are very few and far between, which shows that customers seem to have a great experience with their customer service.
American Residential Warranty’s packages can be a little complicated to understand. Mostly because of the number of options between four basic packages, along with no air-conditioning options, additional coverages, combinations, etc. The flipside is, while it can be a headache to sift through the information to find the right plan, you can find the one that best suits your needs and budget:
|Heating and cooling||Kitchen plus||Platinum||Platinum Premier||3-in-1 Bundle||4-in-1 Bundle|
|Cost (per month)||$39.99||$34.99||$49.99||$59.99||$109.99||$124.99|
|Washer and dryer||Optional||Optional||Optional||Optional||✔️||✔️|
|Central home heating||✔️||✖️||✔️||✔️||✔️||✔️|
|Interior electrical system||✔️||✔️||✔️||✔️||✔️||✔️|
|Kitchen exhaust fan||✖️||✔️||✔️||✔️||✔️||✔️|
|Garage door opener||✖️||✖️||✖️||✔️||✔️||✔️|
|Refrigerator ice maker||✖️||✖️||✖️||✔️||✔️||✔️|
|Ultimate Electronics Protection*||✖️||✖️||✖️||✖️||✔️||✔️|
|Sewer & water lines||✖️||✖️||✖️||✖️||✖️||✔️|
Both the Platinum and Platinum Premium plans can be taken without air-conditioning for $10 less a month. According to American Residential home warranty Google reviews, this company offers the most extensive plans and pricing.
The Deluxe Advantage* package adds on a lot of the secondary costs associated with major appliance breakdowns or accidental damage, such as:
The Ultimate Electronics Package is another unique offering that very few other providers cover. This plan can also be purchased separately at $24.99 per month and covers typical household consumer electronics, such as:
If you need even more coverage, there are also several additional options. For example, additional dishwashers, oven/cooktops, refrigerators, water heaters, ceiling fans, ice makers, or even food spoilage and freezers.
As you can see, that’s a lot of ground to cover. However, it does make for one of the most comprehensive catalogs of packages on the market. The American Residential Home Warranty cost for different packages is extremely reasonable for the services it includes.
As long as you understand your coverage, filing warranty claims from American Residential Warranty can be a breeze:
A large number of plans for customers
No long-term contract lock-ins
Pick your own contractor
Superb customer service
Plans are comparatively expensive in terms of coverage
To date, ARW is not a BBB accredited company, which is understandable as they’re a relatively young company. That being said, BBB reviews of American Residential Warranty have an average score of just over 4 stars, making them a very well-received company. With just under 400 complaints total, they have resolved 27 in the last year.
American Residential Warranty customer reviews on other websites seem to be equally positive. They also average above 4-stars on Consumer Affairs from nearly 400 reviews and have a fantastic 4.7 score on Trustpilot from over 500 ARW reviews. Industry reviewers also have universal acclaim for ARW with not a negative review in sight when doing a Google search.
American Residential Warranty reviews online show that this company is preferred by many due to the number of plans they offer that meet any budget and requirement.
It’s hard to find a home warranty company with universal acclaim as ARW. Customer American Residential Warranty reviews seem to applaud them for their friendly, speedy, professional service, their fair treatment, and high approval rates for home repairs and reimbursement, and maintenance schedule.
Despite not operating a 24/7 customer service, they actually have fewer complaints about delayed claims processing than most other providers, showing just how seriously they commit to customer service.
American Residential Home warranty ratings and reviews show that while their plans might be a bit complicated to understand, they offer the most extensive selection of coverages for customers with different needs and budgets.
Yes, ARW has a standard list of exclusions in place and a limit of liability policy, just like any other home warranty provider. You should refer to your coverage plan’s contract to determine what is and isn’t covered. American Residential Warranty coverage reviews indicate that it is essential to thoroughly read the contract before you opt for it.
American Residential Warranty will carry out replacements where repairs aren’t possible and where they deem necessary. You might also receive a cash settlement if neither option can be carried out.
Customer service is available during daytime hours, excluding Sunday, by calling 888-840-0005. You can also request information via an online form on the website.
At the time of writing this review, the company is offering several discounts that are frequently available. There is a $75 discount on all bundle plans and a $50 discount on any other plans. They give away a $50 credit referral program, new appliance discounts, and free home security systems. Various coupon codes and deals are also available, according to some American Residential Warranty reviews. Don’t forget to check for yourself to get good discounts.