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American Residential Warranty Reviews, Details, Pros & Cons

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Strengths

  • A large number of plans for customers
  • No long-term contract lock-ins
  • Pick your own contractor
  • Superb customer service

Weaknesses

  • Plans are comparatively expensive in terms of coverage

Breakdown

SERVICE FEE

$55 Per Callout

ANNUAL COST

$24.99 - $124.99 Per Month

REPAIR GUARANTEE

Parts - 60 Days, Labor - 30 Days

CANCELLATION POLICY

Within 30 Days

BBB ACCREDITATION

A+

HOME INSPECTION

No

Founded in 2009, American Residential Warranty has been in the home warranty business for just over a decade. However, it’s hard to find another company, even among more established brands, with such universal acclaim from both customers and reviewers.

American Residential Warranty does things a little differently than most. They offer a wide selection of packages, including bundles, no A/C options, and consumer electronics coverage. It means they provide the best likelihood of finding the exact coverage and cost for your circumstances.

That said, it’s essential to look at American Residential Warranty reviews before making your final decision.

In this review, we’ll cover:

  • Pros, cons, and standout features
  • Pricing plans and options
  • First American Home Warranty coverage, exclusions, and other details
  • How to file a service request
  • First American Home Warranty reputation and reviews
  • Top First American Home Warranty competitors and alternatives
  • FAQs

American Residential Home Warranty Breakdown

Feature/Benefit Details
States Served Available in all states
Annual Cost Plans vary in cost, starting from $24.99 to $124.99 per month or $299.88 to $1499.88 per month
Service Fees $55 per callout
Wait period to start coverage 30 days
Repair Facilities ARW works with a nationwide network of certified and approved contractors. Clients may request finding their own contractors
Turnaround Claim process time ARW will dispatch a service contractor within 48 hours of receiving your claim
Repair guarantee Yes, 60 days for parts and 30 days for labor
Customer Service availability Mon-Thur 8:30 am — 6 pm EST

Fri 8:30 am — 4 pm EST

Sat 9 am —3 pm EST

Emergency claims can be made 24/7via 1-800-863-8600 

BBB accreditation It is not BBB accredited but the American Residential Warranty ratings at BBB stand at A+
Renewal policy All plans will be renewed unless canceled by you. A renewal notice will be sent out 60 days before the plan expires. There is no renewal fee
Cancellation Policy You can cancel your contract within 30 days for a refund or at any time afterward for a prorated refund of the unused term
Cancellation Fee If you cancel within the first year and a service has been carried out, you might be charged the lesser value between the cost of the service or a $49 termination fee
Home inspection or Maintenance records required No inspection is required before signing a contract

American Residential Home Warranty Details

Available in all states, anyone in the U.S. can, and should, at least consider ARW as their home warranty coverage provider. After an industry-standard 30-day waiting period, your coverage will officially start.

For exclusions or limits of liability, ARW is also pretty much on par with other providers. Pre-existing conditions aren’t covered. However, they do have a comparatively high payout cap of $5,000 over a 12-month period. If something is not fixable, a replacement or even cash settlement is possible, pending ARW’s decision. Be sure to read through the items repair agreement and the maintenance agreement to know what is covered.

Other typical limits apply to home warranty service contracts, such as:

  • ARW is not responsible for routine maintenance
  • Damages or breakdown as a result of sedimentary buildup
  • Upgrades or construction costs necessary to replace an object
  • The repair of any cosmetic defects
  • Damage as a result of misuse, abuse, vandalism, etc.

As far as customer service goes, the phone lines are, unfortunately, only open during daily hours, excluding Sunday. However, they do provide a 24/7contact number for emergency repairs. American Residential Warranty complaints are very few and far between, which shows that customers seem to have a great experience with their customer service.

Stand Out Features

  • Allows customers to choose their own contractor
  • Consumer electronics coverage is available

American Residential Warranty Pricing & Plan Options

American Residential Warranty’s packages can be a little complicated to understand. Mostly because of the number of options between four basic packages, along with no air-conditioning options, additional coverages, combinations, etc. The flipside is, while it can be a headache to sift through the information to find the right plan, you can find the one that best suits your needs and budget:

Heating and cooling Kitchen plus Platinum Platinum Premier 3-in-1 Bundle 4-in-1 Bundle
Cost (per month) $39.99 $34.99 $49.99 $59.99 $109.99 $124.99
Service fee $55 $55 $55 $55 $55 $55
Central AC ✔️ ✔️ ✔️ ✔️ ✔️
Washer and dryer Optional Optional Optional Optional ✔️ ✔️
Central home heating ✔️ ✖️ ✔️ ✔️ ✔️ ✔️
Humidifier ✔️ ✖️ ✔️ ✔️ ✔️ ✔️
Interior electrical system ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Refrigerator ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Dishwasher ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Built-in microwave ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Garbage disposal ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Kitchen exhaust fan ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Water heater ✖️ ✔️ ✔️ ✔️ ✔️ ✔️
Plumbing system ✖️ ✖️ ✖️ ✔️ ✔️ ✔️
Ductwork ✖️ ✖️ ✖️ ✔️ ✔️ ✔️
Garage door opener ✖️ ✖️ ✖️ ✔️ ✔️ ✔️
Refrigerator ice maker ✖️ ✖️ ✖️ ✔️ ✔️ ✔️
Ceiling fans ✖️ ✖️ ✖️ ✔️ ✔️ ✔️
Deluxe advantage* ✖️ ✖️ ✖️ ✖️ ✔️ ✔️
Ultimate Electronics Protection* ✖️ ✖️ ✖️ ✖️ ✔️ ✔️
Sewer & water lines ✖️ ✖️ ✖️ ✖️ ✖️ ✔️

Both the Platinum and Platinum Premium plans can be taken without air-conditioning for $10 less a month. According to American Residential home warranty Google reviews, this company offers the most extensive plans and pricing. 

The Deluxe Advantage* package adds on a lot of the secondary costs associated with major appliance breakdowns or accidental damage, such as:

  • Air conditioning refrigerant and coils
  • Refrigerant recapture
  • Plumbing faucets and fixtures
  • Remediation for permits/modifications/code violations
  • Toilets and internal mechanisms
  • Improper installation
  • Mismatched systems
  • Garage door springs and tracks

The Ultimate Electronics Package is another unique offering that very few other providers cover. This plan can also be purchased separately at $24.99 per month and covers typical household consumer electronics, such as:

  • Desktop or laptop computers
  • Tablets
  • Gaming consoles
  • Routers
  • Printers
  • Media players
  • External hard drives
  • Flat-screen TVs
  • Home theatre systems, and more.

If you need even more coverage, there are also several additional options. For example, additional dishwashers, oven/cooktops, refrigerators, water heaters, ceiling fans, ice makers, or even food spoilage and freezers.

As you can see, that’s a lot of ground to cover. However, it does make for one of the most comprehensive catalogs of packages on the market. The American Residential Home Warranty cost for different packages is extremely reasonable for the services it includes. 

 How to File Your Service Request Step-By-Step

As long as you understand your coverage, filing warranty claims from American Residential Warranty can be a breeze:

  1. Register a claim by calling customer service during daytime hours or by using the emergency number.
  2. Provide all the necessary customer info as well as a damage report to the representative.
  3. ARW will then liaise with its nationwide network of service contractors to source one close to you. Otherwise, you may request finding your own service contractor.
  4. You will then pay the service callout fee ($55) and arrange a home inspection date with the service contractor.
  5. They might repair/replace the items in question on the same day or arrange another date to carry out the service.
  6. Once the service is finished, the service contractor will contact ARW to be reimbursed.

Pros & Cons

A large number of plans for customers

No long-term contract lock-ins

Pick your own contractor

Superb customer service

Plans are comparatively expensive in terms of coverage

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American Residential Warranty Reputation Reviews

To date, ARW is not a BBB accredited company, which is understandable as they’re a relatively young company. That being said, BBB reviews of American Residential Warranty have an average score of just over 4 stars, making them a very well-received company. With just under 400 complaints total, they have resolved 27 in the last year.

American Residential Warranty customer reviews on other websites seem to be equally positive. They also average above 4-stars on Consumer Affairs from nearly 400 reviews and have a fantastic 4.7 score on Trustpilot from over 500 ARW reviews. Industry reviewers also have universal acclaim for ARW with not a negative review in sight when doing a Google search.

American Residential Warranty Alternatives

  • First American Home Warranty: With only three plans and a single addon package, FAHW is easier to understand. Prices are also low, starting at $24.99 for extensive coverage.
  • Amazon Home Warranty: AHW is another relatively young company with an established reputation. They also offer simpler packages and allow customers to source their own service technicians and get a free second opinion. Prices start slightly higher at $42.

American Residential Warranty reviews online show that this company is preferred by many due to the number of plans they offer that meet any budget and requirement. 

Wrap Up

It’s hard to find a home warranty company with universal acclaim as ARW. Customer American Residential Warranty reviews seem to applaud them for their friendly, speedy, professional service, their fair treatment, and high approval rates for home repairs and reimbursement, and maintenance schedule

Despite not operating a 24/7 customer service, they actually have fewer complaints about delayed claims processing than most other providers, showing just how seriously they commit to customer service.

American Residential Home warranty ratings and reviews show that while their plans might be a bit complicated to understand, they offer the most extensive selection of coverages for customers with different needs and budgets.

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FAQ

Are there any exclusions to my contract or limits to my coverage?

Yes, ARW has a standard list of exclusions in place and a limit of liability policy, just like any other home warranty provider. You should refer to your coverage plan’s contract to determine what is and isn’t covered. American Residential Warranty coverage reviews indicate that it is essential to thoroughly read the contract before you opt for it.

What if I have an appliance that can’t be fixed?

American Residential Warranty will carry out replacements where repairs aren’t possible and where they deem necessary. You might also receive a cash settlement if neither option can be carried out.

How can I reach customer service?

Customer service is available during daytime hours, excluding Sunday, by calling 888-840-0005. You can also request information via an online form on the website.

Are there any referral programs in place? Club membership or discounts?

At the time of writing this review, the company is offering several discounts that are frequently available. There is a $75 discount on all bundle plans and a $50 discount on any other plans. They give away a $50 credit referral program, new appliance discounts, and free home security systems. Various coupon codes and deals are also available, according to some American Residential Warranty reviews. Don’t forget to check for yourself to get good discounts.