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Amazon Home Warranty Reviews: Fees, Claim Processing [Update 2020]

Amazon Home Warranty Reviews
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Strengths

  • Choosing a service technician
  • Option for a second opinion for free
  • A longer workmanship guarantee for parts

Weaknesses

  • Large number of exclusions and payout caps
  • Does not cover commercial-grade equipment

Breakdown

SERVICE FEE

$75

ANNUAL COST

$504 - $624

REPAIR GUARANTEE

90-Days For Parts & 30-Days For Labor

CANCELLATION POLICY

Within First 30 Days

BBB ACCREDITATION

B

HOME INSPECTION

Not Required

With 10 years under their belt, Amazon Home Warranty is a well-established member of the homeowner protection industry. Contrary to what the name suggests, Amazon Home Warranty is not at all affiliated with eCommerce giant Amazon.com. 

Amazon Home Warranty Reviews show that the company is a BBB-accredited business and is registered with the National Home Service Contract Association. Despite being a smaller, tight-knit company, they work with a nationwide network of over 40,000 service professionals, allowing them to offer their services in most of the US.

In this review, we’ll cover:

  • Pros, cons, and standout features
  • Pricing plans and options
  • Home warranty coverage, exclusions
  • How to file a service request
  • Amazon Home Warranty reputation
  • Top Amazon Home Warranty competitors
  • FAQs

It is essential to go check out Amazon Home Warranty reviews before you make your final decision. This review will surely help.

Amazon Home Warranty Breakdown

Feature

Details

States Served

Available in 42 states, except California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, and Washington

Annual Cost

$42 to $52 — may depend on your state ($504 to $624 per year)

Service Fees

Yes, a service fee of $75 applies per callout

Waiting Period

A standard waiting period of 30 days applies before you can request a claim

Repair Facilities

Amazon Home Warranty uses a network of over 40,000 licensed and insured service providers nationwide

Turnaround Claim Process Time

As the claim processing time depends on several factors, there are no guarantees regarding this from AHW

Repair Guarantee

Yes, AHW provides a 90-day workmanship guarantee on parts and 30-day for labor

Customer Service

Amazon Home Warranty can be reached 24/7 via phone or email

BBB Accreditation

Amazon Home Warranty has been a BBB accredited business since 12/10/2018, with a current rating of B

Renewal Policy

AHW will provide you with a 60-day notice period for annual plans before the automatic renewal takes place. Monthly customers need to cancel 30 days before the next month to avoid automatic renewal

Cancellation Policy

You can cancel within the first 30 days of the contract (if no service request has been made) for a full refund. After the first 30 days, you can still cancel at any time for a pro-rated refund

Cancellation Fee

Yes, if you cancel after 30 days, you will need to pay a cancellation fee of the lesser of $30 or 10% of the contract fee

Prior Home Inspection

No

Amazon Home Warranty Details

Amazon home warranty Google reviews have been mainly positive, particularly due to the firm’s detailed warranty. Just like most home warranty providers, AHW does not cover any pre-existing damage. While they are forthcoming with the information, you should still carefully read the coverage, exclusions, and limits of liability. AHW’s exclusions can be particularly tricky. 

For example, plumbing stoppages are generally covered, but specific causes of stoppages might not be.

As a general rule of thumb, if your damage falls within the following conditions, you should be covered (taken from the contract):

  1. Become inoperable due to normal wear and tear
  2. Are in place and are in proper working order on the effective date of the contract 
  3. Are located within the main foundation of the home or attached or detached garage, except for the air conditioner, exterior pool/spa, septic system, and well pump.

Other typical limits of liability also apply. For example:

 “(i) malfunction or improper operation due to rust or corrosion of any systems or appliances; (ii) collapsed ductwork; or (iii) known or unknown pre-existing conditions, deficiencies, and/or defects.”

AHW also doesn’t cover damages not attributable to typical wear and tear damage, such as misuse, neglect, intentional destruction, or other damages not of a mechanical nature. The same goes for improper installation, modification, or maintenance. 

You should also carefully consider the payout caps. AHW will not pay more than $2,500 per contract term for access, diagnosis, repair, and/or replacement of HVAC systems. Specific repairs are also subjected to a payout cap from anywhere between $500 and $1,500. Make sure you thoroughly read the items repair agreement and maintenance agreement before signing anything, so that you know which items are covered and which are not. 

At least AHW is accredited by the National Home Service Contract Association which means that they follow federally sanctioned consumer guidelines and are a reputable company that you can hold accountable.

In terms of customer service, AHW is available 24/7 via phone or email. This also means you can make a home warranty service request at any time of the day, as soon as it happens. Unfortunately, there is no way to do this online, like most other providers nowadays. However, they do have an email address which not all rivals do.

Pricing & Plans

Let’s have a look at the prices and plans for Amazon’s home warranty coverage

Appliances Plan Systems Plan Combo Plan
Cost* $42 per month $42 per month $52 per month
Coverage It covers home appliances, including refrigerators, dishwashers, clothes dryers, freezer, trash compactor, oven, range cooker, stove, cooktop, clothes washer, and microwave oven It covers home systems, including central AC, central heating, plumbing, electrical system, and water heater It covers everything in both the Appliances and Systems Plans, plus instant hot water dispenser, garbage disposal, attic fan, ceiling fan, bathroom exhaust fan, doorbell, and kitchen fan/exhaust hood.
Not Covered Everything not mentioned above. Refer to your specific contract for a detailed list of exclusions. Pre-existing conditions are not covered Same As In

Appliances Plan

Same As In

Appliances Plan

Service Fee $75 $75 $75
Reimbursement Options If you’ve received permission to use your own service contractor, AHW will reimburse you upon providing proof of repair Same As In

Appliances Plan

Same As In

Appliances Plan

* The cost of plans depends on the state in which the home is located, any discounts offered by AHS, and how much you would like to pay in service fees.

On top of the predefined warranty plans, AHW provides various additional coverages for major appliances, accidental damage, and other home repairs. While some of these are items not covered in the plans, others are for additional units (up to 10). These include:

  • Pool and spa: $14.92 per month/$179 per year
  • Additional central heating: $9.99 per month/$99 per year
  • Central AC: $9.99 per month/$99 per year
  • Lawn sprinkler system: $9 per month/$99.99 per year
  • Well pump: $9.99 per month/$99 per year
  • Septic system: $9.99 per month/$99 per year
  • Wine refrigerator: $4.99 per month/$40 per year
  • Whole-house humidifier:  $8.99 per month/$99 per year
  • Septic tank pumping: $6.99 per month/$65 per year
  • Freezer (stand-alone): $4.99 per month/$40 per year
  • Additional fridge: $5.99 per month/$45 per year
  • Sump pump: $6.99 per month/$65 per year
  • Water softener: $4.99 per month/$40 per year
  • Limited roof leak: $6 per month/$60 per year
  • Extra water heater: $9.99 per month/$99 per year
  • Ice-maker: $4.99 per month/$45  per year
  • Extra oven: $7.99 per month/$65 per year
  • Extra washer/dryer: $12.99 per month/$99 per year
  • Extra dishwasher: $5.99 per month/$50 per year
  • Extra microwave: $4.99 per month/$40 per year

You can get a discounted rate when you go with a yearly payment.

The combo plan is an extremely attractive offering only $10 a month more ($120 for a full year). You not only get the coverage of both the Appliance and Systems plans but also additional coverage neither of them provides.

Pros & Cons

Allows choosing own service technician under certain conditions

A longer than average 90-day workmanship guarantee for parts

Can request a second opinion for free

A large number of exclusions and payout caps

Does not cover commercial-grade equipment

How To File Your Service Request Step-By-Step

Always keep the contract safely stored so that you can quickly check if you are covered for a specific type of damage. You can request a service via the phone at any time. The process itself is relatively straightforward:

  1. Call AHW via the number 844-562-8085 to request a service.
  2. You can request permission to find your own service contractor. Alternatively, AHW will contact a local service contractor near you and arrange an inspection date.
  3. You will have to pay the service fee of $75.
  4. If possible, the service contractor will carry out repairs on the spot. Otherwise, they will return on a later date to complete the repairs.
  5. Once repairs are complete, AHW will pay the contractor.
  6. If using your own service contractor, you will need to pay for the repairs out of pocket. You must then file a warranty claim with AHW within 24 hours, and they will start processing the reimbursement.

Amazon Home Warranty reviews online have shown that customers are mostly satisfied with the process of filing service requests and warranty claims with Amazon.

Amazon Home Warranty Reputation Reviews

Despite being in business for over 10 years, AHW was BBB accredited in 2018, a relatively short period to get reviews and ratings. Still, there are a respectable 768 Amazon Home Warranty BBB reviews to date with an excellent rating of just over 4 stars. In contrast, they only have 124 complaints that have all been closed.

Amazon Home Warranty customer reviews are not quite as positive on Trustpilot, where they have a 3.6 rating out of 300+ reviews, or ConsumerAffairs, where they have a 2.8 rating out of 100+ reviews.

Amazon Home Warranty Alternatives

American Home ShieldOffers similar plans with a focus on systems, appliances, or both. Prices start at $29.99, and you can adjust your monthly pricing and service fee according to your preference. Available in all states, except Alaska.

First American Home WarrantyProvides some of the most extensive coverage, starting at around $300 per year. One of the few providers that cover replacements, improper installation, modifications, or maintenance.

The Amazon Home Warranty ratings are relatively close to both of these competitors. 

Wrap Up

Despite being a smaller warranty provider, AHW still manages to pull off a professional home protection service. For mid-range pricing, homeowners will have the assurance to choose their own service technician and get a second opinion — both rare in this industry. Not to mention the 30 to 90-day workmanship guarantee.

While mixed, Amazon Home Warranty reviews are generally positive, which is excellent for a smaller company without the same workforce. Any homeowner who wants to cover their non-commercial-grade home appliances or systems should consider the service.

Amazon Home Warranty Reviews
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FAQ

Are there any exclusions to my contract or limits to my coverage?

Yes, specific exclusions will always apply to home warranty service contracts. AHW only covers damages of a mechanical nature, thanks to wear and tear damage. Some of AHW’s exclusions might be tricky to understand, but you must clear it up. True enough, most Amazon Home Warranty complaints are regarding a misunderstanding when it comes to exclusions.

What if I have an appliance that can’t be fixed?

As long as it falls within your coverage, AHW will help to replace damaged or broken appliances. However, they do have a payout cap of $1,000 for professional-grade appliances.

How can I reach customer service?

Customer service is available 24/7 via the phone on 844-562-8085, or email on info@amazonhomewarranty.com.

Are there any referral programs in place?

At the time of writing this review, they offer a discount of $75 to every new customer. They also offer discounts on additional coverage options if you opt for a yearly plan instead of monthly payments. Many Amazon Home Warranty reviews mention discount codes and deals that you should look up before availing their services.