Last Updated: September 16, 2021
Over 26,000 Arizonans who have been customers of Landmark Home Warranty from 2017 to 2019 can expect settlement checks in their mail, KTAR News reports. While some will only receive a $25 reimbursement, others can get up to $1,000, depending on their eligibility.
The payoff is a result of a $1.75 million settlement reached between the company and Arizona Attorney General Mark Brnovich in March. Brnovich had filed a consumer fraud lawsuit against Landmark due to their misleading promise to resolve HVAC problems in 24 hours if a client’s air conditioner breaks down in “extreme temperatures.”
However, the “extreme temperatures” condition was never fulfilled, as Landmark’s criteria for them were “if the low temperature was 100 degrees or more, or if the temperature has been over 100 degrees for 24 hours straight,” according to the complaint. Neither of these temperatures had ever been maintained in Arizona, making the condition impossible to fulfill.
As a result of these impossible criteria, customers couldn’t get the emergency service they were promised. Half of those requesting air conditioner repairs had to wait over a week for a technician as well as an additional 30 days for the completion of the repairs if the company approved it, which was not guaranteed.
This situation brought increased profits to Landmark, but extra expenses for its customers who were often forced to rent hotel rooms to stay in or pay a local technician, the complaint states. Some even lost their pets due to the heat.
Home warranties are gaining popularity, as they provide hassle-free and efficient services. However, it seems that Landmark’s case isn’t isolated, since Brnovich has taken two more formal actions against Arizona Home Warranty and Cinch Home Warranty throughout the past two years. This shows why customers are advised to choose from among tried-and-true home warranty companies.
Will There Be More Claims?
All Landmark customers from 2017 to 2019 should expect a check of at least $25. However, those who have requested air conditioning repair services and didn’t get them within 24 hours may be eligible for an additional payout of up to $1,000.
The checks must be deposited or cashed within 90 days. The initial checks will arrive with a claims form that should be filled out by those who are eligible for additional restitution. The claim should then be mailed back to the address on the form and postmarked no later than July 26, 2021.
Arizona customers of Landmark who didn’t receive a check, but believe they should have, should call (800) 760-5071 or write to [email protected].