What do clubs, associations, and gyms have in common?
They all need effective membership management software to help them organize events, keep their money in check and juggle all the members. Actually – nearly all organizations would benefit greatly from an easy and effective way to manage their operations.
But how are you supposed to choose one? There are so many options out there!
Do not fret.
I have prepared for you a list with the best membership management software to help you choose the most suitable one for you.
Are you ready?
The Best Membership Management Software in 2020
- Wild Apricot – The Easiest to Use
- ClubExpress – The Best Cost-Value Deal
- ZenPlanner – The Best Customer Service
- Member Planet – The Most Affordable
- Breeze – The Best Church Membership Management Software
- MemberClicks – The Richest in Features
- StarChapter – The Easiest Migration Process
- MemberLeap – The Best Features
- MindBody – Best for Health and Wellness Companies
- Member365 – The Best Chat Feature
How I Ranked the Best Membership Software:
To create this list, I:
- Read numerous user’s opinions to compile a list of 30 membership software.
- Then, with the help of some professional guides on YouTube and in-depth reviews, I reduced the list to 10 entries.
- After that, the testing began. I compared the cost and business value of the software. I made sure they are worth your money and that there are no surprises when it comes to the pricing formation.
- The ease of use was also one of the leading factors. Hardly anyone has the time for extensive training on how to use the software.
- I put great importance on whether the software had efficient management options. After all, you’re getting this software to make your life easier.
- I looked for software with good customization options and widgets. We all know that personalized works best.
- And last but not least, I wanted software with good support. You’re going to count on it a lot, so in case of problems, you need to have a fast solution.
The result of all of this was a list of the 10 best membership management software.
In each of these membership management software reviews, you will find:
- A summary of the pros and cons
- An elaborate list of features
- Other noteworthy elements
Now it’s time to introduce you to the membership software that will change your life for good.
The Best Membership Management Software – Detailed Reviews
Here are the detailed reviews of all 10 membership software.
The Easiest Software to Use
- Easy to use
- Strong database
- Helpful customer support
- Expensive for small organizations
- The blogging platform hasn’t been updated recently
- Outdated interface
Ease of use
Wild Apricot is hands down the easiest membership CRM software to use out there. It is extremely intuitive. It is amazingly easy to set up events, add members and create groups. This adds up to a quick start with the software and a smooth learning experience.
It fully automates the application process, allowing you to focus on the profitable aspects of your business. You can even access it on the go! Isn’t that thrilling? You can manage your memberships from anywhere, anytime you have a minute to spare. The same goes for the members of your organization – they can access the app and handle their payments on the spot.
Another great thing about Wild Apricot is that it is highly customizable. Not only can you make the application process fit your organization’s needs, but you can also choose from various membership themes. There are 12 themes at your disposal – Casefile, Kaleidoscope, Building Blocks, Tinted tiles, Showcase, Firma, Terra, Homestead, Fiesta, Skyline, Whiteboard, and Bookshelf. The names give you some idea of the aesthetics of each one.
However, we cannot miss the fact that a lot of users have complained that the interface looks a bit outdated. It’s something most people get over, but it does stand out.
Interface aside, Wild Apricot allows you to automate renewal reminders and invoices. No more chasing people around to renew their membership! And speaking of renewals, you can set different renewal policies, prices and access rules for different membership levels. You can also set up recurring payments for membership fees, making the whole process fast and painless for your clients – and more profitable for you. (Now that it’s zero effort on their part to spend money with you.)
As we all know, customer loyalty is vital – and with Wild Apricot you’re guaranteed to be your client’s fav.
The strong database is another one of Wild Apricot’s assets. Because the information is stored in a cloud, all members can access the database. This eliminates the need of thousands of emails and sharing information back and forth. All updates are reflected immediately, so your database is always up-to-date. Another thing you don’t need to worry about!
We’ve mentioned the freedom Wild Apricot gives you to customize. We should also say it gives your members quite a lot of options to personalize their experience. They will be able to securely edit their contact information, renew memberships, pay fees and register for events. With the mobile app, they can do it at any time, at the touch of a button. When you make it easy for them to give you money, that pays off ridiculously in terms of conversion rates.
Wild Apricot integrates seamlessly with WordPress. So, if your site is WordPress-based, Wild Apricot is definitely an appropriate choice! Be warned though – Wild Apricot’s own blogging platform hasn’t been updated in quite a while. They might be kinda neglectful to your website. For payments, you can integrate your PayPal account.
Their customer support is among the top ones! There are a lot of resources on the site, with detailed and understandable information about all aspects of the membership software. In case they don’t provide the answer you need, you can call or email Wild Apricot’s support team.
With all that being said, the price of Wild Apricot is the elephant in the room. While it might come off as expensive for small organizations, its features are truly worth it.
Wild Apricot is free if you have up to 50 contacts. Yes, you heard that right. Then, their lowest paid pricing plan starts at $40 per month.
There’s a reason why everyone is claiming Wild Apricot is the best membership management software out there. With its great variety of features and amazing prices, it’s the top solution for your business.
I urge you to get the 30-day free trial and see for yourself!
The Best Cost-Value Deal
- Good customer support
- E-Commerce Storefront
- Might be hard to navigate
- Has a steep learning curve
- Designed primarily for clubs and associations
Ease of use
Straight talk here – there’s a learning curve to ClubExpress – and it pays off big time to traverse it. You also have customer support to help you through any challenging parts. ClubExpress also has a YouTube channel, with countless videos to help you navigate it. Keep reading and you’ll see for yourself that ClubExpress is one of the best member management software out there!
First and foremost – ClubExpress is affordable. It is designed mainly for clubs and associations, so if you’re looking for such a solution, ClubEspress might be the best deal cost-value wise.
When it comes to member features, there aren’t many membership management software that are better than ClubExpress.
ClubExpress has one of the best member databases. It’s secured and well backed up, which allows you to safely move all your information online. Your online database will be accessed only by authorized administrators.
ClubExpress lets you set varying membership levels. Every member type can have different fees, availability, durations, etc. New users can register online via Member Signup Wizard. They can choose their username and password. ClubExpress lets them update their personal information and bio and add a profile photo if they wish. They can manage their preferences for forums, groups, view their transactions and payment history.
Renewals and tracking
With ClubExpress it’s up to you how you handle renewals and expirations. Of course, you can set it up to do it automatically. Renewal reminders are sent via email based on a schedule you make.
You can also track committees and volunteers. You can track non-members too! If you need to keep in touch with prospective members, event registrants, safety officials, press, etc, ClubExpress’ got you covered.
ClubExpress has a mobile app, available for both iOS and Android. Using it involves a one-time setup fee of $100. This lets you customize the app in a way that’s appropriate for your club or association. With the app set up, you can access all the information you need on the go!
We should also pay special attention to e-commerce storefront. With ClubExpress, you can sell club merchandise. You can track inventory, order online, manage payment, shipments, backordering, etc. Payments are available online and offline. That means that you don’t have to create a stand-alone e-store! What a relief!
And speaking of payments, ClubExpress integrates with PayPal and QuickBooks! Your transactions, payments, credits, fees and membership database can be imported directly into QuickBooks. Isn’t that great?
ClubExpress is hands down the best membership management solution when it comes to social media integrations. It works brilliantly with Facebook, Twitter, and LinkedIn. Members can also link to their personal social media pages.
ClubExpress offers you what no one else does – its support for every individual member.
Yes, you read that right. You get unlimited support for all admins and members.
You can reach them at basically any time via the phone number left on the site. There’s also a form you can fill in on the website, in case your problem is not as urgent. Most cases are addressed within 24 hours.
The monthly hosting fee is $24. For more information about your exact business and the prices for it, contact ClubExpress.
ClubExpress might have a learning curve, but you should not let that discourage you. The amazing features it comes with are totally worth it.
I encourage you to sign up for a free demo or try ClubExpress’ free trial. I promise you won’t be disappointed!
The One With The Best Customer Service
- Easy to use
- Great customer support
- Best suited for gyms, sports studios, and schools
- Not many customization options
- Lack of integrations
- Slow to implement new features
Еase of use
Zen Planner is one of the most intuitive membership management software out there. You don’t need to worry about watching tutorials. All you have to do is take some time to see how things work. And if you encounter any difficulties – which isn’t likely at all – you can always contact the customer support.
Zen Planner is made for gyms or sports studios. If that’s not your type of business, it won’t be the right membership management platform for you. But if you’re a gym or a sports studio manager (or a school principal), look no further!
It is tailor-made to allow you to manage gyms, mixed martial arts studios, traditional martial arts studios, yoga studios, and surprisingly – even schools.
When it comes to membership management, Zen Planner is one of the best. Members can download the app and enjoy all the features it has.
Class and workout tracking
The app allows them to reserve classes, check-in for them, and track their workouts. They can also buy retail straight from their mobile phone! That’s right, you don’t need to integrate e-commerce to sell your products. Whew!
Zen Planner can help you manage entire event processes. It takes care of the tricky aspects like registration, payment, and communication for you.
Zen Planner also has a stellar gym billing software. With it, you can track your expenses, calculate taxes and make financial transactions a breeze with auto-payment integration. You can also directly deposit member payments to your bank account. Data protection is guaranteed – you don’t have to worry about your members’ information being compromised. Members can track bills and make secure payments online via the self-service portal and Member App.
Zen Planner offers its users fully integrated websites that can be accessed from any type of device. It manages your Google My Business listing and other directories so that they can drive traffic to your site. For that same purpose, they also manage Facebook and Google Ads campaigns that are specially targeted to your audience and location. Talk about benefits!
However, we should also mention that users have complained about the lack of customization options. With Zen Planner what you see is what you get. Another downside is that they are slow to implement new features. Though they are open to ideas and listen to their customers.
That’s one of Zen Planner’s weaknesses. Obviously, it works with Facebook and Google ads. However, users have complained that Zen Planner doesn’t integrate well with other familiar software. So keep that in mind.
And this is where Zen Planner shines the brightest. Their customer support is truly the best one out there! Numerous customer reviews have mentioned again and again (and again!) how wonderful the support staff is. There’s an email form on the website to fill in, should you encounter a problem. A member of the customer support staff will get back to you as soon as possible.
Before doing that, I advise you to check Zen Planner’s Knowledge Base and FAQ’s. There are numerous detailed articles that can help you solve nearly any problem that might come up.
ZenPlanner prices are based on the active members you have. The software itself is $99. Couple that with a website, and the price will vary.
ZenPlanner is tailored especially to your needs as a gym or school head. With its brilliant customer support at your side, there’s no mountain too high.
If you’re a gym owner or a school head, don’t hesitate and schedule a demo with Zen Planner!
The Most Affordable One
- Easy to use
- Very affordable, free for small groups
- Great customer support
- Configuring the software might be a challenge
- Interface looks a bit outdated
- Can’t manage members in bulk
Ease of use
Memberplanet is one of the easiest to use membership management software that I tested. You’re unlikely to encounter any problems while you’re getting used to it. But if you do – fear not! The customer support team will gladly help you.
The best thing about memberplanet is that it’s good for so many different types of organizations. You can use this solution for:
- non-profit organizations
- educational foundations
- faith-based organizations
- military organizations
- booster clubs
- political campaigns
- homeowners associations
- fraternal organizations
- and many more!
Talk about a multi-purpose tool!
Memberplanet offers various membership management solutions to simplify membership and day-to-day operations. You can customize the platform so that it completely fits yours and your members’ needs! But be warned – some users have complained that the configuration process might be difficult.
Memberplanet is mobile-friendly, so both you and your members can access the needed information at any time, from any type of device. Members can also pay via a mobile device, making the whole payment process significantly easier. You will also be able to convert offline to online payments and collect all the information even offline.
Members have the option to choose to set recurring payments and pay early. They can choose if they want to auto-renew their subscription.
Memberplanet offers top-notch reports. You can see all member actions on the platform. You will know all the payment information, who’s changed membership levels, who’s checked in for your events, and more. All of that in one place! Marvelous!
With memberplanet, you can set different membership levels. Choose between free, one-time, lifetime, discounted and organizational memberships.
The members themselves can control and manage all their data, view all money transactions, update payment methods, and renew their membership in advance. They are also in complete control of their privacy settings.
However, some users have noted that you can’t manage members in bulk. We hope that this is just temporary, though!
The professional cards make memberplanet stand out. They can be printed or accessed on mobile. You can easily customize them to make them fit your brand.
I should also mention that memberplanet’s interface hardly gets updated. However, given how incredibly affordable it is, that is not that big of an issue.
Another Achilles heel of memberplanet is it doesn’t offer any integrations with any external accounting programs. So no QuickBooks for you! They do have Google Analytics, PayPal integrations, though, as well as an API.
Memberplanet has one of the best customer support teams. There are two ways to reach them. You can fill out the email request form on the website. You can also call them via the phone on the website. I do recommend checking out their Support Center before you make the call, though. They have numerous useful articles on almost any issue with the platform that might come to mind.
I already mentioned memberplanet is affordable. And affordable it is! It even has a free option! So if you were looking for free membership management software, you’ve found the best solution. The price of the paid versions is attractive too, with the highest being only $175 a month.
Who said there’s no free lunch? With memberplanet’s great features and free option, you can have your cake and eat it too!
Go on and try memberplanet for free!
The Best Church Membership Management Software
- Easy to use
- Helpful support team
- Constant updates and new features
- Might have issues with adjusting dates
- Database not functional enough
- Doesn’t have bookkeeping
Ease of use
Using Breeze is, to put it simply, a breeze. It’s hands down the best membership management software for churches out there. It has an interactive interface and allows you to easily manage all the data needed. It’s all very intuitive. Even if you’ve never used such software before, you’ll learn to navigate it quickly.
Unlimited number of users
Breeze allows you to add an unlimited number of people. You can have as many users as you want, without any price changes. It also lets you set different levels of membership – guests, members, volunteers, and staff.
With Breeze you can assign follow-ups to staff and volunteers. That way, you can be sure that the right people get contacted at the right time. Volunteers can be assigned to events and receive automatic reminders and RSVP notifications. No more chaos and lack of organization!
The sign-up process with Breeze is incredibly easy. Members are in full control of their profile information. They can choose exactly how much information to share. They can add a profile photo, marital status, birthday, etc.
You can rest assured that your data is secured with Breeze. No one else can access the information unless you let them. With the feature Access Restrictions, you can give different accounts different permissions. That way you can hide people’s ages, giving records, etc.
Breeze also allows you to send targeted information to groups. Whether it’s by email or via text message, you can reach the different membership groups by just a click.
A fun feature that I didn’t encounter on any other membership management platform I tested, is the Name Tags. You can have customizable name tags, which can be printed automatically. That eliminates all the worry and confusion that usually come with checking people into events.
Breeze doesn’t disappoint in the report department either. The software generates detailed accounting and contribution reports. It also gives year-end or quarterly giving statements that can be sent by mail or email.
As a whole, Breeze is truly the best church membership software out there. All the issues and complaints from users I’ve encountered have been minor.
Some reviewers claim that they have trouble adjusting the dates on the reports. Others have said that the database is not functional enough and could be improved. However, as valid as those complaints are, Breeze is constantly updating. So you can expect those issues to be solved sooner rather than later.
A downside of Breeze would be the lack of bookkeeping options. Here’s when the integrations come handy though.
Breeze integrates seamlessly with QuickBooks, Aplos and FreshBooks. It also works with Planning Center Online, Onlinegiving.cc, MailChimp, and KidCheck. For payments, you can use PayPal or Stripe. That’s one of the richest lists on integrations I encountered during my testing.
The customer support is incredibly nice and helpful. Any difficulties you encounter – they are there to walk you through them. You can contact them via phone or email, both of which can be found on the website. They answer as fast as possible, given your individual case. There are also numerous useful articles at the Help Center. Make sure to look there for answers first, as they are most likely already provided!
You can get Breeze for $50 a month. Just a reminder – the price stays the same, no matter how many users you add.
Breeze is hands-down the best church software available. Given its many features and the great price, it is an absolute steal.
Don’t believe me? Sign up for a free demo and see for yourself!
(screenshot from this video)
The Member Software Richest in Features
- Frequent updates
- Good customer support
- Learning curve
- Might be glitchy
Ease of use
Some users have complained that MemberClicks has quite the learning curve. Well, the interface was fairly easy to navigate in my experience. Granted, this was a rare complaint, but let’s say it’s still worth mentioning. However, there’s a solution for that. Here’s a brilliant video by Pam Sefrino that shows you step by step how to use the software. Also, MemberClicks has a brilliant customer support team. They’ll help you with any questions you have.
MemberClicks has two versions – Oasis and Atlas.
Secure database and reports
Oasis is a gift from God for smaller associations. With Oasis, you can create a secure database of all your members you can then easily navigate. You don’t have to worry about paperwork ever again! All the reports are stored in the software, always ready for your attention.
Oasis is a huge relief for email marketing too. You can design, schedule and track emails. All of that information – stored in the same system as your database.
Oasis offers member types for individuals, as well as for organizations. That makes Oasis perfect for most associations, for example.
Even registrations are easily customizable. You can manage registrants online. Gone are the days of flying paper pieces and disorganization! Now you’ll always know if you have enough seats, how many people attended your event, measure your events’ success by comparing attendance, etc.
With Oasis you can create a website for your association. Or integrate the one you already have! Your members will be able to message each other, comment in forums, scroll through blog posts and share content.
The Atlas flavor is the perfect solution for trade associations and chambers of commerce.
It is a lifesaver when it comes to membership management. You have a huge and secure database that allows you to contact certain members or groups at any time.
Connecting with members
Atlas helps you build relationships with existing members and convert prospective members. It allows you to give each person a personalized experience.
Atlas lets you create a beautiful website. There’s always the option to integrate an already existing one, of course.
With Atlas, just like with Oasis, you get a brilliant event management system. You can plan, promote and see results from events in real-time. The reporting and analyzing tools are here to help you with the latter. You can either choose from a library of presentation-ready reports or create your very own ad-hoc reports.
A downside would be that the software is sometimes glitchy. The frequent updates take care of that, though.
Both versions of MemberClicks work really well with QuickBooks. There’s an EFT integration for users that rely on Moolah Payments. The software also integrates with Google Analytics and Google maps. You can use Job Board, Disqus, and PayPal too. As a whole, MemberClicks has one of the richest integration lists out there.
I was able to find literally no complaints about the MemberClicks’ support team. That’s hardly a surprise, though. The customer service team is wonderful and always ready to help. You can reach them by phone or by email, both provided on the website. There’s also training on the website and I urge you to check it out.
I should, however, mention that MemberClicks is on the pricier side for that type of service. Sure, it has amazing features, but it’s not a good choice if you’re on a tight budget. Just the website design costs $1,495 for a year. The Conference & Event App is $2,500 annually. For the rest of their prices, check their website.
MemberClicks comes not with one, but with two options. Both rich in features at that. That’s something we haven’t seen before. But the price is on the high end.
If you can live with that, MemberClicks is worth checking out. You can request a free demo on the website.
The One with the Easiest Migration Process
- Easy to use
- Helpful support team
- Easy migration process
- Not mobile-friendly
- Not many payment options available
- Lacks the more common functionality options
Ease of use
StarChapter is one of the easiest software to use. It’s very intuitive, very user-friendly. I doubt that you’ll encounter any difficulties at all. In case you do, the support team is always glad to help.
Starting with StarChapter is incredibly easy. You don’t need to worry about the migration process at all. The software allows you to import all your current data from spreadsheets and databases and customize it according to your needs. And if you make any change to your parent/national records, StarChapter’s Membership Data Sync will automatically update all the relevant data.
StarChapter will help you greatly with organizing, updating, and reconciling all records – members or not. The software collects all the needed data. Then it presents it in the form of reports and charts. What a brilliant way to save time! That accurate, well-presented data will also give you valuable insights that can propel your company forward..
StarChapter has amazing membership management tools. Your members are in full control of their records. They can update their profile and contact information to their liking. They’re also in charge of their privacy settings.
StarChapter has your back. It has taken great care to ensure your data stays hidden from prying eyes.
StarChapter allows you to organize your association’s members by type – membership types, business types, committee levels, and non-members.
With StarChapter you can send your member groups newsletters, reminders, surveys, targeted emails. You can also send them event invitations.
Speaking of events, StarChapter is of great help in that department too. You can set event info and ticket prices to show on your website. The software allows you to track everything event-related – registrations, cancellations, no-shows, guest count. You can also print custom badges, which is always fun!
Keep in mind that some users have mentioned that the event-tracking process isn’t very mobile-friendly. That might cause quite the inconvenience, but I am sure it is an issue that’s worked on.
Another thing that has been mentioned is that StarChapter lacks the more common features that similar software have. Among them is the choice of payment options – although good, it isn’t as rich as that of the competition.
StarChapter integrates with Flamory, Authorize.net, MerchantOne, Paypal, Plug and Pay, Redfin, and some more. However, it doesn’t integrate with some of the most popular apps, such as QucikBooks, Mailchimp, Zapier, and Gmail.
It seems that the membership management niche is the one with the greatest customer support service! StarChapter is no exception to the rule. Their customer support team is very friendly. They answer as fast as possible and are always willing to lend a hand. If you have any questions, you can fill in a support ticket at StarChapter’s website. Or you can call the number provided there. There are also a great knowledgebase, video tutorials, and board training available on the website.
StarChapter’s pricing depends on the number of members you have. The essential plan is 150 members, 1 000 additional contacts and is $83 per month.
The migration process can give anyone a headache. But with StarChapter you won’t even feel it. Sadly, it is not as rich in features as some of the other software listed here.
To see for yourself how wonderful StarChapter is, you can check out the live demo on their website.
The One with Features Designed for You
- Wide variety of features
- Can have features designed specifically for you
- Great customer support
- Learning curve
- Might have issues with the donation function
- Reporting glitches
Ease of use
MemberLeap is one of these membership management software that have a learning curve. However, the team behind the platform is aware of this. There are extremely helpful training videos provided on the website. If you need more assistance, the customer support team is always ready to help.
When it comes to membership management, MemberLeap has a wide variety of features.
The database is phenomenal. It allows you to track member data and add custom fields and categories. You can track membership plans, add notes and member directories. If you wish, you can offer your members a cross-reference feature – that way a parent company will be able to track its employees who get free membership benefits.
The software offers an online membership system. Members can join your association’s club online. You can choose to pend them for approval or you can require an agreement to a legal document before the user signs up. You can also customize a welcome message for new members.
With MemberLeap, you can have different membership plans. Choose between annual, quarterly, or monthly membership plans, all with their unique pricing and terms.
Members can pay with a debit card or you can offer them discount codes. They can pay member fees, renewals, event fees, purchases, donations, etc. MemberLeaps allows you to manage payments, give out invoices for dues, track payments and sent due notifications.
It’s important to note that a few users have complained the donation function can be glitchy. Although not such a huge issue, it might inconvenience you.
Users can upload a profile photo, any additional photos they decide, as well as relevant documents – licensure, certification, resumes, brochures, event flyers, etc. They can also add additional people under their membership. That way, family members, friends or additional employees can also sign up for your association.
MemberLeap lets users have total control over their privacy settings. They can hide their phone number, fax, email, address, or the whole record.
MemberLeap also has a reporting feature, allowing you to have all the information you need out in just seconds. However, this is the second thing that some users have reported to be glitchy. So keep that in mind.
With MemberLeap you can track your interactions with the members and future members. You can schedule reminders for follow-up too. The software also lets you refer members or the public to your members.
Have a feature designed for you
Maybe the best thing about MemberLeap is that the team is willing to add any feature you need. You read that right. If you need something to fit your specific needs, you can have it added to the platform. Pure awesomeness.
MemberLeap integrates with most of the popular solutions out there. Payments can be made via PayPal, ClearGate, etc. You can get ACH and eCheck through Authorize.Net. MemberLeap also syncs with your QuickBooks account. They can design mobile membership apps for you as well.
The MemberLeap customer support is always helpful and attentive. You can reach them via the phone number provided on the website. You can also fill out a customer service form and choose whether to get your response by phone or email.
In case you want to contact the support team for training, make sure to check the training videos beforehand. They really do help!
Your monthly fee is based on the total number of member records you have. You can choose between five plans, which are available on the website.
No one else will take care of your needs the way MemberLeap’s individually designed features will do. Once you get past the glitchy reports, of course.
Impressed yet? Go on MemberLeap’s website and check out the free demo!
Best for Health and Wellness Companies
- Easy to use
- Clean and simple layout
- Great mobile app
- Inactive clients’ profiles might disappear
- The system might be slow
Ease of use
As MindBody has a very clean and simple layout, it’s extremely easy to navigate for both members and admins. It’s incredibly intuitive. There are also articles on the website available for you, should you encounter any difficulties. You can call the customer support center for help too.
MindBody is a membership management platform that targets health and wellness companies. So if you’re a gym owner, or have a yoga or dance studio, or a spa center, MindBody might just be the best solution for you. MindBody is also a brilliant software for salons and massage studios. It is basking in popularity these days and there surely is a reason for that.
MindBody lets you create membership order and priority. You can have Gold members, Silver members, etc. You can choose their priority order, too – 0 being the highest priority level, with the importance ascending from there.
You can set up members-only discounts. MindBody lets you choose between discounts for services and discounts for retail. If you choose to offer retail discounts, you need to mark which products it can be used for. Same goes for the service discount.
MindBody has a top-notch scheduling feature. You can allow members to schedule for unpaid. The software has an Online booking option, restricted to members only. Via the mobile app or the desktop site, they can book haircuts, facials, massages, personal training, etc.
If you know your schedule in advance, you can open bookings for next month. That way your members are able to book classes in advance and before non-members.
As for the downsides, users have complained that MindBody’s system can be slow. It doesn’t matter what type of device you use it on. Another complaint I encountered in reviews was that inactive members’ profiles tend to disappear from the database. Both of those can cause quite the inconvenience.
MindBody has quite the range of their own products. For example, FitMetrix. It’s an app that tracks things like heart rate and calories burnt. It integrates with most similar brands, like Garmin, Polar, Mio, and MOTOACTV.
MindBody’s Appointment Booker App connects your members’ Facebook page and your appointment schedule. This means that they can book and pay for appointments directly from Facebook.
Don’t have a Facebook page? Find out how to create one here!
MindBody itself integrates with the LiveEdit platform and Spafinder Wellness 365™.
The MindBody customer support is always willing to help their users, should they encounter any difficulties. You can reach them via an email form or phone, both available on the website.
If you want to ask for any guidance regarding the software, I advise you to check the articles on the “Support” page on the website. They’re very detailed and incredibly informative.
I should mention that MindBody is quite pricey. If you’re on a tight budget, you might want to look into other membership management solutions. For more info, contact their support center.
Although MindBody has some truly amazing features and is made specifically with gym owners in mind, their price is frankly off-putting. There are other software out there that can help you and not break the bank.
Wanna see what all the hype around MindBody is about? Or why some claim it’s one of the best gym membership management software available? Schedule your free individual demo right now!
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The One with the Best Chat Feature
- Reasonable price
- Variety of features
- Chat option
- Learning curve
- Not many customization options
- Customer service issues
Еase of use
Member356 does have a learning curve. This, however, is no reason at all to give up on the software. They have a YouTube Channel with еxtremely detailed and incredibly useful tutorials. There’s also a very good Knowledge Base provided on the website. You can contact the customer support too, to walk you through any difficulties you might have.
Member365 has quite the variety of features. From membership management functions to discussion forums, the software seems to offer it all.
Member365 lets you have several types of users – members, prospects, volunteers, speakers, non-members. You can follow each group or each individual member’s applications, payments, renewals, and workflow.
The software also allows you to create committees. You can manage the members within the committee, give them different roles, and announce event dates. You can also create an online space especially for committees, in which people can share files and have discussions. This makes the whole managing process incredibly easy. When you have all the information you need in one place, you won’t have to deal with paper documents anymore.
Member365 has a feature called Member Portal. There all members and admins can see payments, job boards, event notifications and forms for registration, discussion forums, and directories. From there, users can also manage their profiles and privacy settings.
You can count on Member365 to take care of the finance side of things. With the help of the software, you can manage and collect payments, choose automated recurring billing, calculate revenue, etc. In case your association deals with fundraising, you can collect donations, manage donors and even issue charitable tax receipts.
Event management is another one of Member365’s stellar features. You no longer have to worry about how you’re gonna keep up with all the people attending your events. With Member365, you are in charge of online registration, automate withdraws, and payments, and get real-time reports. And with the email marketing function, you can always keep your members up to date with the newest and most relevant info!
The best thing about Member365 is their chat option. Not only do your members have discussion forums, but they can also talk to each other – and you – directly. It’s a relief to be able to talk to other members and not rely on email.
As for downsides, the complaint I saw most often was that Member365 does not have many options for customizing. What you see is what you get with that software.
Member365 integrates seamlessly with Bambora. You also won’t have any trouble with PayPal Pro, Stripe, and Authorize.net.
The great thing about Member365 is that you can integrate it within an already existing website. If you don’t have a website, they can make one for you!
And here’s Member365’s main weakness. The recent years marked a huge growth of usage for Member365. This has unfortunately affected their customer support team. Users have complained that they’re slow to answer and that they do not always receive the attention their problems need.
This is an issue that can be solved and hopefully it will be in the near future.
Member365 starts at $149 monthly for 500 contacts and one administrator. They have five plans in total, which you can check on their website. Given the stellar features, it’s quite a steal!
Member365 has some pretty great features, that’s true. But in case of trouble, I would like to have customer support I can rely on. Once they take care of that, they can move positions on my list.
Wanna check out Member365 and their membership systems? Go on the website and sign up for a free trial! Promise you’ll be hooked.
You’re near the end, I promise.
At the beginning of this article, you were looking for a membership management solution to help you. But you didn’t know where to start.
Now you’ve got in front of you a list of the best membership management software out there.
But what if you’re still not sure which one to choose?
Let me help with that too.
How to Choose the Best Membership Management Software?
What makes a decision a good one?
How informed are you on the topic.
Here’s a list of questions that can help you choose the right software for your needs:
- Which features do you need the most?
What is causing you trouble when managing your members? Payments, organizational issues, keeping up with your members? This will determine which features are key for your association.
- Which ones can you do without?
Do you really need social media integration? Or a forum, for that matter? Maybe yes, maybe no – the answer will help narrow down your choices.
- How much money are you willing to spend for a membership management software?
That’s a key one. You need to have at least a basic idea of how much money you can spend on this type of software.
- Are you willing to spend more money on a solution or features designed for your individual needs?
If you can’t find a software that fits your exact needs are you willing to invest more money and have it designed for you?
- Would you mind spending some time learning to use the software? Or do you want a more intuitive solution?
Although most of the software listed are pretty easy to get the hang of, some do have a learning curve. However, those that take some time to get used to are usually the ones with the most features. So, think about compromising.
- Are customization options important for you?
If your association has special requirements or deals with a more niche type of business, customization options might save the day. If you have more basic needs, any software will do.
- Do you require a mobile app?
Mobile apps allow you to use the software wherever you are. For gym owners, it will be best is there’s an app their members can download and use to book classes. For churches, a mobile app might not be desperately needed.
- Is the customer support service’s quality a priority?
That one is self-explanatory. Although there are people that don’t put much importance on the customer support side of things.
- Does the membership management software integrate successfully with your website?
If you have an already existing website, you want a software that can integrate with it. However, if you don’t have one, choose a solution that has a website building option.
- Does it allow the integration of other solutions?
Most people use QuickBooks for their finances and PayPal for payments. If you do too, you better look for a software that supports those.
- Is the design of the member management software a priority?
Some of the software in my list have a bit of an outdated design. While not a huge issue, most people like sleeker and prettier interface.
- What kind of audience are you targeting?
If you own a gym, you’re targeting a specific group of people. If you have a salon, you’re marketing an entirely different thing. Choose the type of software that will be most useful for your target group. Answer these questions, and go through the list once again. The pros and cons should give you an idea which software may fit your needs and which one doesn’t.
This might look like too much work. I get it. Still, when they go through this list of questions, most people get a much clearer picture of what they want from a membership management solution.
Think about it as a marathon that will win you a much-wanted reward. In our case answering the questions and reading the reviews is the marathon. Making your life easier and getting a huge productivity boost is the prize.
So, ready! Steady! Go!
A lot happened in this article.
You were looking for a solution to a problem. You needed a membership software.
I made this list for people just like you.
We went through the pros and cons. We discussed the ease of use of every software. We talked about the main features that you’ll need in your day-to-day work with the platforms. We looked at the integrations available. And, of course, we checked how the customer support handles issues.
You won’t look back after you get a membership management software. It will bring a much-needed order to this otherwise chaotic part of your business. Just imagine the relief of having half the work done by a software!
The platforms I’ve selected have quite a lot of benefits. They sort your members into categories. They make assigning roles as easy as a child’s play. They track payments and donations for you. You no longer have to worry about reminding your members to renew. The software does it all for you, and more.
All of them will deliver on everything promised.
There’s one more question you need to answer, though.
Are you ready for such a revolutionary change?
I am going to assume that since you’ve reached this part of the article – you are.
Congratulations. You know what they say about fate. It loves the brave ones.
You already have a few of the listed software in mind. Now’s a great time to give those free demos a try.
Go on! Be the force behind the positive change in your life!
How much does a membership management software cost?
The price varies depending on the features available. More features usually mean a higher price tag. Having features designed specifically for you would require a bigger budget too. In contrast, at least one or two of the platforms mentioned here likely have most of what you need – at a price that won’t break the bank.
Can I integrate the software with my website?
Most of the times the answer is yes. The software I have listed offer either integration or an easy migration process.
In case you don’t have a website – you don’t have to worry. Some of the solutions listed will build a website for you.
Is there free management software?
Yes, there is. They’re not mentioned here, though.
To be honest, although I am sure there are some decent free options out there, they universally lack in features. You want a solution that will make your life easier. Glitchy software, unreachable customer support team and scarce payment options won’t really help you.
The platforms I have listed are the ones to deliver lots of business value for as few bucks as possible. They offer really great features, that make them worth your money.
Hopefully, I managed to help you choose the most fitting membership management software for your needs. Feel free to try more than one of the listed solutions. Like Madeleine L’Engle, the author of A Wrinkle in Time, famously said: “Experiment is the mother of knowledge.”
Have fun! Till next time!