Top Zoho Alternatives in 2022

A successful business wholly depends on satisfied customers, but juggling all elements of customer interaction is no easy feat. This is where Customer Relationship Management software like Zoho come in handy. In order to determine the best candidate to assist in nurturing customer relationships, we reviewed Zoho competitors and alternatives.

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1. Freshworks

Even though I wouldn’t say it’s better than Zoho, Freshworks CRM is still an excellent alternative because it offers multiple integrations, sales forecasting, and sales pipeline management. Full Review

  • Extremely user friendly
  • AI integration and optimization
  • Seamless integration with other apps
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Even though I wouldn’t say it’s better than Zoho, Freshworks CRM is still an excellent alternative because it offers multiple integrations, sales forecasting, and sales pipeline management. Full Review

Pricing

4/5

Ease of Use

5/5

Features

4/5

Mobile App

4/5

2. Monday.com

Because of its thorough, yet simple layout, Monday.com is used by some of the best real estate lead generation companies. As it's also used by big companies like Universal, Hulu, BBC studios, Discovery Channel, Coca-Cola, and L'Oreal, it's safe to say that this is an excellent software solution. Full Review

  • Easy to navigate
  • Easy to track progress and customer relationships
  • Very visual with color blocking for a great user experience
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Because of its thorough, yet simple layout, Monday.com is used by some of the best real estate lead generation companies. As it's also used by big companies like Universal, Hulu, BBC studios, Discovery Channel, Coca-Cola, and L'Oreal, it's safe to say that this is an excellent software solution. Full Review

Pricing

3/5

Ease of Use

5/5

Features

5/5

Mobile App

5/5

3. Salesforce

With top-of-the-range contact management tools and features, Salesforce is a market leader within the CRM industry, and one of the best Zoho alternatives. Full Review

  • Multi-faceted
  • Easy access from any mobile device
  • 30-day free trial
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With top-of-the-range contact management tools and features, Salesforce is a market leader within the CRM industry, and one of the best Zoho alternatives. Full Review

Pricing

3/5

Ease of Use

3/5

Features

5/5

Mobile App

5/5

4. HubSpot

With over 150 user groups, 113,000 customers, and more than 350,000 certified professionals to help you grow your online business, HubSpot prides itself in being a community rather than a one-way service. HubSpot’s services and information are available in 6 languages in over 120 countries. Full Review

  • A variation of free tools on offer
  • Extensive App Marketplace for third-party integrations
  • Provides a HubSpot Academy feature for online information
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With over 150 user groups, 113,000 customers, and more than 350,000 certified professionals to help you grow your online business, HubSpot prides itself in being a community rather than a one-way service. HubSpot’s services and information are available in 6 languages in over 120 countries. Full Review

Pricing

2/5

Ease of Use

4/5

Features

5/5

Mobile App

5/5

5. PipeDrive

PipeDrive is seen as one of the many competitors of Zoho, because even though it lacks in advanced features, the PipeDrive team is constantly improving specific product capabilities, ensuring they meet users’ needs. Full Review

  • Perfect for beginner realtors and CRM users
  • Easy to navigate
  • Simple interface
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PipeDrive is seen as one of the many competitors of Zoho, because even though it lacks in advanced features, the PipeDrive team is constantly improving specific product capabilities, ensuring they meet users’ needs. Full Review

Pricing

5/5

Ease of Use

5/5

Features

3/5

Mobile App

4/5

6. Copper

Copper is one of the best CRM competitors of Zoho because it integrates seamlessly with Google Workspace and other email marketing software like MailChimp. You can also count on Copper to provide a full analysis of your business with reports on sales performance, productivity, and leads. Full Review

  • Open API
  • Seamless integration
  • Easy to use
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Copper is one of the best CRM competitors of Zoho because it integrates seamlessly with Google Workspace and other email marketing software like MailChimp. You can also count on Copper to provide a full analysis of your business with reports on sales performance, productivity, and leads. Full Review

Pricing

2/5

Ease of Use

4/5

Features

5/5

Mobile App

3/5

7. Bitrix24

Apart from scoring well when compared to Zoho, Bitrix24 is a strong competitor against the best lead generation companies because it has a multitude of communication, CRM, and sales automation features and tools. Full Review

  • Multiple features and tools for different business types
  • CRM+ plan available for real estate agents
  • Comparing Bitrix24 vs Zoho mobile app, Bitrix24 is better
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Apart from scoring well when compared to Zoho, Bitrix24 is a strong competitor against the best lead generation companies because it has a multitude of communication, CRM, and sales automation features and tools. Full Review

Pricing

5/5

Ease of Use

4/5

Features

5/5

Mobile App

4/5

8. Apptivo

Even though Apptivo isn’t recognized as a leader for Zoho CRM alternatives, I have found that it has great potential for the future. With numerous tools and features that can be accessed and navigated through a simple interface and a 30-free trial, it’s highly beneficial for beginners to CRM software. Full Review

  • Perfect for beginners
  • 30-day free trial
  • Extensively customizable
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Even though Apptivo isn’t recognized as a leader for Zoho CRM alternatives, I have found that it has great potential for the future. With numerous tools and features that can be accessed and navigated through a simple interface and a 30-free trial, it’s highly beneficial for beginners to CRM software. Full Review

Pricing

3/5

Ease of Use

5/5

Features

5/5

Mobile App

4/5

9. Insightly

With more than 1.5 million users all over the world, Insightly is one of the more evolved CRM solutions available on the market and has all the tools users need for effective deployment of their projects. Full Review

  • Zoho vs Insightly competition is strong, both offering excellent CRM features and tools
  • Original plan is free for two users
  • Excellent mobile device apps
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With more than 1.5 million users all over the world, Insightly is one of the more evolved CRM solutions available on the market and has all the tools users need for effective deployment of their projects. Full Review

Pricing

4/5

Ease of Use

4/5

Features

4/5

Mobile App

5/5

10. Composity

Available in three languages (English, German, and Russian), Composity offers a free Basic trial for up to 3 users and 200 CRM contacts. Even though it doesn’t offer as many third-party integrations as other competitors, I’m impressed by its affordable pricing modules, the plethora of features and tools, and its customer care services. Full Review

  • Offers an in-house implementation team
  • Modern and clean interface
  • Great customer service
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Available in three languages (English, German, and Russian), Composity offers a free Basic trial for up to 3 users and 200 CRM contacts. Even though it doesn’t offer as many third-party integrations as other competitors, I’m impressed by its affordable pricing modules, the plethora of features and tools, and its customer care services. Full Review

Pricing

3/5

Ease of Use

2/5

Features

5/5

Mobile App

1/5

Our Methodology

In our quest to answer frequently asked consumer questions, we reviewed each CRM program in terms of features, ease of use, pricing, reviews, and more. The availability of a reliable mobile app scored additional points.

Read on for a thorough Zoho competitor analysis, as well as a comprehensive buyer’s guide and additional info regarding the benefits of CRM software.

Features

Management and marketing tools are only as good as the specific product capabilities. A reliable CRM software program allows for interactive tracking and administration of customer contact details and interactions. Common features include lead management, email integration, and document management, as well as the means to track transaction progress and staff productivity.

Optional extras such as proposal management, workflow automation, product analytics, reporting software, and revenue forecasting applications are available at an additional cost.

Ease of Use

We compared the different alternatives of Zoho to gauge ultimate usability and application. A functional user interface should be easy to deploy, support collaborative access to all sales and marketing personnel in the team, while being easy to navigate from a centralized home page.

Mobile App

Enabling users to remotely check on the status of deals in the pipeline, a mobile app version of CRM software that allows users to easily edit, delete, or save documents on the run is a plus.

Customization

The ideal CRM tools allow for home page customization and the choice to add or change optional features to meet the particular needs of the company, and many Zoho CRM competitors rise to the challenge in this instance.

Pricing

CRM tools can be quite pricey, so we differentiated between alternatives of Zoho to find the best value for money (when opting for additional, advanced features), and free versions available to users.

Customer Reviews

As customer satisfaction is vital, in our evaluation of comparable CRM competitors, we consulted customer accounts from reliable review sites and business rating agencies that highlight the weaknesses and strengths of each software program here.

Top Zoho Alternatives

Freshworks
Freshworks
Freshworks

Best for automation

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  • AI integration and optimization
  • Multi-language integration
  • Extremely user friendly
  • Seamless integration with other apps
  • Reporting isn’t as robust and in-depth

Freshworks has an intuitive UI that empowers users to create personalized campaigns that generate 10 times more leads. Since many of the features are AI automated, it’s very easy and efficient to use.

Features 

Apart from numerous customizable fields, Freshworks offers many other valuable features:

Pipeline Management

Freshworks’ pipeline management uses sales processes that give users an insight into the number of deals and the value thereof.

Email Marketing

Follow-up communication with leads via email is made easier by an automated response and message sender.

Reporting

By integrating with numerous social media platforms and search engines, Freshworks can easily set up reports on sales forecasting.

Integrations

Seamless third-party integrations are available with numerous apps and programs, with templated connectors that ease the integration process.

Mobile App

Similar to Zoho, Freshworks’ mobile app can be used to manage deals, accounts, and contacts while you are on the move.

Ease of Use 

AI integrations like a lead generation bot and out-of-office detection automate many processes, resulting in increased productivity and a user-friendly experience.

Pricing

Freshworks offers three packages:

  1. Growth: $18 monthly for small and fast-growing businesses or $15 billed annually
  2. Pro: $47 monthly for larger teams who want to scale or $39 billed annually
  3. Enterprise: $83 monthly for big enterprises or $69 billed annually

Customer Satisfaction

Most online reviews are very positive, focusing on the software’s ability to promote growth and increase productivity. I also have to commend Freshworks for their attention to detail and quick-response customer service team.

Competition Overview

Where Freshworks dominates: AI integration and automated processes

Where Freshworks falls short: some fields aren’t customizable

Monday.com
Monday.com
Monday.com

Best for workflow management and tracking

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  • Easy to track progress and customer relationships
  • The Individual pricing plan is a great free Zoho alternative
  • Easy to navigate
  • Very visual with color blocking for a great user experience
  • Key features missing for subtasks

Because of its thorough, yet simple layout, Monday.com is used by some of the top real estate lead generation companies. Monday.com can be used as the ultimate all-in-one solution to build, scale, and run business workflows by managing a multitude of areas in the process.

Features 

The platform allows for management in one workspace by providing tools and features that include:

Pipeline Management

Your team’s pipeline can be easily tracked through the numerous pipeline templates that Monday.com offers. This includes the tracking of customer relationships, leads, and sales.

Email Marketing

Monday.com offers two email marketing boards for managing new requests and following up on leads that can be tracked by the whole team.

Reporting

Through Monday.com, users can access basic or advanced reporting via this feature that puts together charts, cumulative data, budgeting, and future sales, with all information and statistics visually portrayed in an easy-readable report. 

Integrations

Monday.com stacks up very strongly in our Zoho competitor analysis, since it offers seamless third-party integration for many more optimization apps and software, resulting in management within one centralized platform.

Mobile App

The mobile app can be downloaded from the Google Play Store or Apple store. Desktop apps are also available for Mac and Windows computers and laptops.

Ease of Use 

With the intuitive system that’s fairly easy to use, users can set up their workspace in just a few minutes and customize their own work plans. Sales processes and leads are very easily tracked through the color-blocking sections that are accessible to all employees within the team.

Pricing

Monday.com’s pricing plans can be quite complex as you pay per user enrolled in the plan:

  • Individual: $0 per month for 2 users
  • Basic: $8 per seat per month
  • Standard: $10 per seat per month
  • Pro: $16 per seat per month

Customer Satisfaction

Apart from the platform providing 24/7 customer care to its users, other satisfactory elements include customization, automation solutions, and easy software management. On the other hand, though there are few complaints, they mostly focus on the impossibility of duplicating repeating tasks.

Competition Overview

Where Monday.com dominates: extremely user-friendly and flexible to a multitude of workflows and projects

Where Monday.com falls short: although it has a free Individual pricing plan, other complex pricing plans can accumulate to high monthly costs

Salesforce
Salesforce
Salesforce

Best for small to unlimited CRM

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  • 30-day free trial
  • Multi-faceted
  • Easy access from any mobile device
  • Expensive pricing plans
  • Overwhelming and busy interface

Based in the U.K., Salesforce has excellent tools for increasing conversion rates and engagement, along with an excellent AppExchange app integration and CRM features that can be accessed through any mobile device.

Features 

Salesforce has all the elements needed to be a strong replacement of Zoho. Top features include:

Pipeline Management

Unlike other CRM software solutions, Salesforce offers numerous pipeline management options, including quote management, opportunity management, and contact management.

Email Marketing

The software allows users to synchronize with Gmail and Outlook inboxes, while also integrating with Salesforce lightning for numerous email marketing solutions.

Reporting

Salesforce’s CRM gives a complete view of your business’ pipeline accessible through the Dashboard.

Integrations

The software allows seamless third-party integration with services and other apps.

Mobile App

Salesforce offers a user-friendly mobile app for iOS and Android.

Ease of Use 

Although I’ve found that the interface can be quite overwhelming at first, it’s easy to use once you get familiar with the layout.

Pricing

Even though Salesforce isn’t a free alternative, it is still great value for money. Pricing plans include:

  1. Essentials: $25 monthly for small business CRM up to 10 users.
  2. Professional: $75 monthly for a complete CRM solution.
  3. Enterprise: $150 monthly for deeply customizable sales CRM.
  4. Unlimited: $300 monthly for unlimited CRM and support.

Customer Satisfaction

Customers are satisfied with Salesforce’s multi-faceted solution, while negative comments mainly focus on its outdated and complex interface.

Competition Overview

Where Salesforce dominates: endless customization and multiple CRM tools and features.

Where Salesforce falls short: busy interface and complex layout.

HubSpot
HubSpot
HubSpot

Best for scaling and growing a business enterprises

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  • Extensive App Marketplace for third-party integrations
  • Provides a HubSpot Academy feature for online information
  • A variation of free tools on offer
  • Expensive option

Hubspot provides CRM solutions that include marketing, sales, service, and operations, giving users the option to initially try the service for free and then upgrade as they go.

Features 

Many of HubSpot’s features are free to use, and some of the main features include:

Pipeline Management

With HubSpot’s sales pipeline management software, no deal will slip through the cracks, as users can track progress, assign tasks, and add deals with just one click.

Email Marketing

As users can personalize and customize their own emails without the help of an IT professional, HubSpot’s email marketing tools are a great free option for beginners.

Reporting

HubSpot’s dashboard contains a series of marketing analytics and reports, allowing users to discover trends and create behavioral events that track repetitive customer actions. 

Integrations

HubSpot can integrate with more than 750 software and apps from their Marketplace.

Mobile App

With a 4.6 star rating on the Google Play Store from 3,557 verified users, HubSpot’s mobile app is very easy to use. Using the app myself, I have found that it doesn’t show recipients’ read receipts.

Ease of Use 

Comparing Zoho vs HubSpot, the mobile app is just as easy to utilize for out-of-office functioning while on the go. However, HubSpot has recently changed the interface layout which makes it even easier to navigate and keep track of projects.

Pricing

HubSpot has three pricing plans available that include:

  • Starter: $45 per month
  • Professional: $800 per month
  • Enterprise: $3,200 per month

Users can save 10% if they commit to paying annually.

Customer Satisfaction

Reading through numerous reviews, it is clear that customers appreciate the many free tools HubSpot has to offer. As an expert, it was great to try out ad management, live chat, forms, and email marketing as a free Zoho alternative, before committing to a pricing plan.

Competition Overview

Where HubSpot dominates: a large community of professionals that provides a lot of support to ensure business scaling.

Where HubSpot falls short: a big jump from the starter package to the mid-level package in terms of price.

PipeDrive
PipeDrive
PipeDrive

Best for sales and leads

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  • Simple interface
  • Perfect for beginner realtors and CRM users
  • Affordable
  • Easy to navigate
  • Doesn’t have advanced features
  • Not suitable for tech-savvy users

To see how PipeDrive measures as one of the many Zoho alternatives, I tested the platform through the free 14-day trial. At first glance, this CRM software doesn’t seem as developed as the other ones and seems like it’s perfect for small real estate agencies. 

Features 

Features are constantly being improved and developed to keep up with user demands, but the main features currently include:

Pipeline Management

Pipeline management is customizable to the real estate agency’s needs. Users can set up lead and sales management through the software.

Email Marketing

All email marketing and communication is tracked to ensure no leads get lost throughout the process.

Reporting

PipeDrive is invested in giving users a thorough report portraying statistics, graphs, percentages, and in-depth information on sales, possible deals, and communication.

Integrations

The software can be seamlessly integrated with multiple apps like Slack, Appmixer, Valnu, Drip, GoogleApps, and Enudge.

Mobile App

The mobile app can be accessed through any iOS or Android device and is very easy to navigate.

Ease of Use 

Pipedrive’s software can be seen as one of the top-rated real estate CRM for small agencies because it has a very simple and modern interface design. Users can easily access tools and features without having to navigate through a complex layout.

Pricing

PipeDrive’s basic plan’s fixed price is better compared to Zoho, offering four packages:

  1. Essential: $15 monthly
  2. Advanced: $29 monthly
  3. Professional: $99.00 monthly
  4. Enterprise: $119 monthly

Customer Satisfaction

Trying out the software for 14 days, I have to say that it is extremely easy to use. Other customers have also complimented the software on the user-friendly interface and seamless integrations. Bigger agencies might need more features, customizable areas, and tools to manage larger projects.

Competition Overview

Where PipeDrive dominates: easy to navigate and use as a small team.

Where PipeDrive falls short: not suitable for larger agencies that might need advanced features.

Copper
Copper
Copper

Best for third-party integration

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  • Easy to use
  • Open API
  • Seamless integration
  • Professional and Business plan are billed annually
  • Mobile app has limited tools and features

Copper has similarities to Zoho in that it focuses on building great customer relationships, with tools and features that allow users to track productivity, manage projects, organize contacts, and get in-depth reports.

Features

Copper has introduced many other features to keep up with user demands and create a centralized workspace, some of which include:

Pipeline Management

Users can manage their projects by utilizing multiple pipeline management options that include:

  • Revenue visibility
  • Email tracking
  • Tracking of handoffs and collaborations
Email Marketing

Copper doesn’t have its own email marketing campaigns but allows for two-way integration with email marketing software like MailChimp, enabling users to update and manage their contacts directly from their Copper accounts.

Reporting

Getting a 360-degree view of your business is easy with Copper’s powerful reports that are adaptable to fit your business’ needs.

Integrations

Along with Copper’s open API which allows users to build and connect their own apps, featured integrations include Slack, HubSpot, DocuSign, and Linkedin.

Mobile App

There’s nothing too special or too complicated about Copper’s mobile app, which is accessible on iOS and Android. However, as it’s designed as a companion to the Copper web app, it doesn’t function very well on its own, so I wouldn’t say that Copper’s mobile app is a better alternative compared to Zoho.

Ease of Use 

My first impression of the usability of the Copper mobile app was that it is very visual and easy to navigate, even though it doesn’t have all the features and tools available on the web app. Copper is easy to navigate from a desktop and is best for use while working from the office.

Pricing

Copper offers a 14-day free trial, thereafter you can choose between the following three plans:

  • Basic: $29 per month with a 3-seat limit.
  • Professional: $69 per user per month.
  • Business: $129 per user per month. 

Customer Satisfaction

Although most negative customer comments refer to poor customer service and expensive pricing plans, I have to say that although the pricing plans are complex, the seamless two-way integration to multiple software and the open API makes up for the lack in other areas. Customers have also complimented Copper’s scaling possibilities using CRM. 

Competition Overview

Where Copper dominates: seamless two-way integration with major software and apps

Where Copper falls short: expensive pricing plans without a monthly payment option

Bitrix24
Bitrix24
Bitrix24

Best for a multitude of industries

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  • CRM+ plan available for real estate agents
  • Customizable options
  • Multiple features and tools for different business types
  • Affordable
  • Better mobile app
  • Slow performance

Bitrix24 provides users with multiple solutions for streamlining communication and business management while being a strong competitor against the top lead generation companies. When it comes to Zoho vs Bitrix24, Bitrix24 offers more solutions for communication than lead generation, as well as a CRM+ plan specifically modified for realtors.

Features 

The platform provides users with numerous CRM features that include:

Pipeline Management

I was surprised to discover that Bitrix24 has numerous pipeline management templates that can be defined for optimum reach.

Email Marketing

The email marketing feature comes with built-in telephony that runs a voice broadcasting and telemarketing campaign.

Reporting

There are five pre-made report templates, but users can add custom fields in the CRM reporting columns and have the option to share the report with other users.

Integrations

Integrations can be done seamlessly to all GoogleApps and Microsoft Office programs. Other integration apps include MailChimp, OpenOffice, and LibreOffice.

Mobile App

From personal experience, I have to state that the Bitrix24 mobile app is one of the best. When you compare Zoho vs Bitrix24 mobile app functionality, I’d say that Bitrix24 is better because it uses color blocking and easy navigation, and has multiple features. 

Ease of Use 

At first, the multitude of tools, extras, and features can be slightly overwhelming, but once you get a hang of the tool placement, the interface is easy to navigate, both for mobile and desktop apps.

Pricing

The platform has a free version, but it’s very limited. Aside from that, Bitrix24 offers 3 packages for businesses:

  1. Basic: $49 monthly
  2. Standard: $99 monthly
  3. Professional: $199 monthly

Customer Satisfaction

Even though many consumers complain about the cluttered interface, I’ve found that all features serve a purpose once you know how to navigate it all. Other positive remarks include ratings on seamless third-party integration and application to different business types.

Because of all the tools and features, some users have complained that the software is a bit slow.

Competition Overview

Where Bitrix24 dominates: applicable and functional to many different industries.

Where Bitrix24 falls short: reports don’t include employee statistics and users complain about slow performance

Apptivo
Apptivo
Apptivo

Best for beginners

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  • Extensively customizable
  • Perfect for beginners
  • In-depth reporting and analytics
  • 30-day free trial
  • Limited number of app integration with plans
  • Pay per user pricing plan

Apptivo provides an all-in-one cloud-based solution for project management, CRM, and business reporting.

Features 

Apptivo offers numerous features and solutions:

Pipeline Management

Businesses can manage all tasks and parts of processes through pipeline management features that enable users to keep count on timesheets, employees, teams, and projects.

Email Marketing

When comparing Apptivo vs Zoho, Apptivo has a lot more email marketing options and customizations to offer. It has unlimited custom fields, secure and SPAM-protection, re-launching offers, and many email templates.

Reporting

Apptivo allows users to track emails, customer engagement, and performance across all campaigns while logging all expenses, reimbursements, and other sales. Reports can be requested by project, customer, status, or activity.

Integrations

Users can increase their productivity by integrating with numerous third-party software solutions that sync data across apps.

Mobile App

The Apptivo mobile app can be downloaded and installed on iOS and Android. It has a 3.9-star rating on the App Store and a 4.1-star rating on Google Play.

Ease of Use 

I am mostly impressed by Apptivo’s clean and simple interface that makes navigation through the multiple tools and features very understandable due to the easy-to-follow layout, which is very suitable for beginners.

Pricing

When comparing the free trials of Apptivo vs Zoho, I found that Apptivo offers a 30-day free trial, while Zoho only has a 15-day free trial. Apptivo’s three pricing plans include:

  • Lite: $10 per user per month
  • Premiums: $15 per user per month
  • Ultimate: $25 per user per month

Customer Satisfaction

Even though Apptivo has won numerous awards over the years, after doing some research, I have found that there aren’t thousands of verified user reviews online. However, those who have left feedback are satisfied with the service and consider it a great all-in-one CRM solution.

Competition Overview

Where Apptivo dominates: extensive email marketing and customization tools with an HTML editor for beginners.

Where Apptivo falls short: online credibility. Not yet suitable for large enterprises.

Insightly
Insightly
Insightly

Best for customer support and follow up

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  • Original plan is free for two users
  • Excellent mobile device apps
  • Offering excellent CRM features and tools
  • Customer care
  • Mid-range pricing might be too expensive for some users

Insightly is a unified CRM platform that aligns sales, project teams, and marketing. Over the years, Insightly has changed its outlook to focus on customer relationships rather than transactions, providing tools to ensure that its users are aligned with their customers around a single information source.

Features

Insightly has many CRM features for streamlining business processes:

Pipeline Management

Sales pipelines can be managed, viewed, and customized by any web-enabled device. This accessibility across many devices allows for the ultimate control over sales and leads.

Email Marketing

Insightly has a robust email marketing strategy that allows users to send over 100,000 emails per hour per customer. The email sender’s reputation reporting and management are automated for the ultimate reach.

Reporting

It’s difficult to choose between Zoho or Insightly because they are so similar—they even provide similar reporting tools. Users have access to customized reports, advanced reports, and standard Legacy reports.

Integrations

The CRM software has an API for developers and allows for numerous third-party integrations that include:

  • Microsoft Office365
  • Google Apps and GSuite
  • MailChimp
  • QuickBooks
  • Xero
Mobile App

Insightly’s mobile app can be installed on any mobile device, including iOS and Android tablets and mobile phones. Users can manage their meetings, voice record notes, update projects, and even scan business cards.

Ease of Use 

Comparing Zoho vs Insightly, both platforms provide a similar user experience. Insightly also has a very simple interface easily navigated on a desktop or mobile device.

Pricing

Insightly has three pricing plans available:

  • Plus: $29 per user per month
  • Professional: $49 per user per month
  • Enterprise: $99 per user per month

Customer Satisfaction

When I first started researching this software, I could immediately tell that most users are very pleased with the software because it guides them through a project, increasing productivity and customer relationships. Although I’ve found that customer support is highly effective in ensuring no leads get lost along the way, unfortunately, there have been numerous complaints about Insightly’s customer care.

Competition Overview

Where Insightly dominates: providing tools that allow users to connect with their customers in a highly effective manner.

Where Insightly falls short: Insightly’s tech support and customer care towards its users.

Composity
Composity
Composity

Best for working from a computer

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  • Modern and clean interface
  • 3 free users
  • Offers an in-house implementation team
  • Great customer service
  • Not accessible on mobile devices
  • Third-party integration limitations

Composity is a reliable and convenient CRM, ERP, eCommerce, and POS tool that can be used by small to enterprise-sized businesses. The software helps users with the pre to after-sales process, including mid-project support and aftercare.

Features 

Features help users boost sales, manage their teams, and increase lead engagement:

Pipeline Management

Composity offers numerous pipelines that include scoring, sales, and lead management. The users are also provided with all the tools needed to optimize pipelines.

Email Marketing

Users can utilize multi-channel communication that includes chatbots, phone calls, forms and support enquiries, as well as emails. Composity has numerous customizable email templates available.

Reporting

With a special BI (Business Intelligence) software tool that analyzes all business and customer data, Composity thoroughly combines analytics and data to create personalized visual dashboards and reports.

Integrations

Although third-party integration is possible with software such as SendGrid, Mandrill, and MailChimp, while researching the software, I’ve become aware of Composity’s lack of integrations, since it doesn’t offer as many as other Zoho CRM competitors do.

Mobile App

One of Composity’s biggest downsides is that it doesn’t have a mobile app.

Ease of Use 

The app and web-based software is easy to implement. Although the initial setup is quite quick and easy, users are responsible for customizing all projects and pipelines. Composity provides users with numerous training classes to help them migrate historical data, analyze requirements, and choose modules accordingly.

Pricing

Composity has four pricing plans with fixed monthly installments:

  • Growth: $72 per month
  • Professional: $144 per month
  • Business: $288 per month
  • Enterprise: Quote on request

Customer Satisfaction

Compared to the other alternatives, Composity is a fairly new company, so it doesn’t have as many credible online reviews as the other competitors. Nevertheless, new users are satisfied with the software’s selection of CRM tools and features needed to run a successful project, whereas the complaints mainly focus on the lack of a mobile app.

Competition Overview

Where Composity dominates: customer care and user-friendly web-based interface.

Where Composity falls short: doesn’t have a mobile app. Third-party integration is limited.

Buyer’s Guide to Zoho Alternatives

Why do you need knowledge about CRM software similar to Zoho? Also, how do you choose the correct product which will ultimately live up to its promise and provide the most beneficial applications to your company? Let’s take a closer look.

Why Do You Need Zoho CRM Alternatives?

Zoho CRM was recently listed as one of the top ten outstanding CRM alternatives in 2021. According to a variety of customer reviews, most users are enthusiastic about Zoho’s prime lead management functionality, seamless user interface, and affordability. Easy third-party integration with Google and partnered Zoho software further enhances the product’s appeal.

At first glance, Zoho provides all the common features a starter-CRM for freelancers or sole proprietors may need. The home page with a navigation panel prominently displayed at the top is uncluttered and easy to use, so it’s very suitable for beginners.

Zoho features are thus sufficient for managing basic sales and marketing. Many competitors, however, provide advanced features that Zoho CRM products lack, such as website traffic analysis and Adword integration. As companies expand and the need for functionality increases, Zoho software exhibits limited capability by comparison.

Nevertheless, as a consolidated data platform for up to three users, Zoho remains a viable option for streamlining the sales process and enabling sufficient client interaction and lead management capability.

How to Choose the Best Alternative to Zoho

Our research showed that in order to find a suitable, functional alternative, consumers need to adhere to the following guidelines:

  • Research and compare companies offering CRM software – consider pricing tiers, features and the particular needs of your company
  • Identify and consider the integration options you will need for your customer relationship management plan to function optimally
  • Determine your need for optional extras such as analytics/reporting software and weekly/monthly reports on campaign progress and productivity
  • Consult the budget at your disposal and the possibility of taking advantage of a free trial
  • Read customer reviews and ratings of the selected companies to help you narrow down the selection

The Benefits of Using CRM

Customer Relationship Management software is designed to manage the lifecycle between consumers and service providers. So, how will utilizing a Zoho alternative or other CRM tools benefit my business?

Engaging with CRM software is undoubtedly the best way to retain customers while anticipating their needs and keeping in contact. Particular benefits include:

Improving Process Management

Process management inherently identifies and simplifies routine tasks in a company. Deals have to be planned, executed, managed, refined and brought to completion.

The whole process can be automated by employing CRM software that enables customer data to be gathered, analyzed, and used according to the appropriate marketing strategy. The process may be combined with fervent brand awareness creation, generating leads, and ultimately retaining customers loyal to the company label.

Simplifying Leads Nurturing

Nurturing leads generated by CRMs alternative to Zoho is imperative in cultivating and holding on to customers who come back for more. The aim is to foster close relationships and to align sales and marketing campaigns. Companies claiming to be better than Zoho utilize different platforms, including social media, chat applications, and personalized emails and messages to deliver targeted content directly to consumers.

For this strategy to bear fruit, a prompt response is key, but it’s equally important not to allow valuable leads to falling by the wayside.

Enabling Drip Campaigns

Reputable CRM software features automated email campaigns, also known as drip campaigns, to engage with customers over a period of time. Drip campaigns essentially keep the client informed of your brand at calculated intervals. Employing programs that have similarities with Zoho is a sure way to increase brand awareness and entice customers to respond favorably.

Drip campaigns can generate as much as 50% more leads by maintaining constant communication with potential customers.

Improving Timeous Follow-Ups

Keeping track of customer account details and contracting status is quite a mission. However, utilizing the correct tools can help businesses to store and manage data for easy, centralized access in the event of a response being required.

Users can keep databases up to date and set reminders for deadlines or for follow-up activities to commence. This ultimately strengthens relationships between clients and businesses in all its stages.

Tracking the Leads and Overall Workflow

When applying suitable CRM competitors, business managers are able to keep track of all the work currently brewing in the company pipeline. In addition to email tracking, analysis of calls can be automated by the deployment of CRM products in this regard. Marketing and customer services also benefit from streamlining processes and enabling corroborative project platforms for all project participants.

Similarly, managing productivity and overall workflow allows for the conversion of leads and growing company revenue.

Zoho Competitors at a Glance

CRM for Real Estate Price Range Integrations Reporting Pipeline Management Best for
Freshworks $29–$125 monthly$15-$69 annually
  • A.I. integration
  • Auto-assignment
  • Customizable tools
  • Multiple communication platforms
Multiple Sales pipeline Automation
Monday.com
$0–$16 per user per month
  • Color blocking
  • Custom tags
  • Unlimited guests
  • Large storage capacity
  • Full API
Multiple Multiple Workflow management and tracking
Salesforce $25–$300 monthly
  • 30-day free trial
  • Excellent mobile app features
  • Unlimited CRM option available
  • Multiple email integration options
Multiple Multiple Small to unlimited CRM
Hubspot $45–$3,200 per month
  • Free tools and features
  • Third-party integration
  • HubSpot Academy
  • Mobile App
Multiple Sales pipeline Scaling and growing a business

Enterprises

Pipedrive $12.50– $99 monthly
  • 14-day free trial
  • Excellent online security
  • Automation recommendation
  • Workflow automation
  • Open API
Multiple Customizable For sales and leads
Copper $29–$119 per user per month
  • Two-way integration
  • Open API
  • 14-day free trial
  • In-depth reporting
  • User-friendly
Customizable Multiple Third-party integration
Bitrix24 $19–$159 monthly
  • Mobile App
  • Communications solutions
  • KPI and time tracking
  • Lead management
Customizable Automatically racks sales and funnels/pipelines A multitude of industries
Apptivo $8–$20 per user per month
  • Customizable dashboards
  • Cloud-based
  • User-friendly
  • 30-day free trial
Customizable Multiple Beginners
Insightly $29–$99 per user per month
  • Work from any device
  • Find and manage leads
  • Multiple integrations
  • API support
Customizable Multiple Customer support and follow up
Composity $72–$288 per month
  • Free trial
  • Unlimited CRM contacts option
  • Dedicated customer support
  • Per month billing
Multiple Customizable Working from a computer

Wrap Up

There are many different alternatives to Zoho, each with its own set of pros and cons, although some of them offer features and tools very similar to Zoho’s.

After investigating all the alternatives, I have come to the conclusion that it’s best for users to test different products themselves. Consider price, customer care, features, ease of use, and user feedback to pick a solution suitable for your business needs. Take advantage of the free trials offered by CRM and pipeline management services to make sure it is the best option for your business before committing to a paid plan.

FAQ

Is Zoho better than Salesforce?

When comparing these two CRM products, each option has its merits. While Zoho offers a more affordable range of features online, Salesforce is better as far as intelligent, cloud-based analytics is concerned. Also, keep in mind that Salesforce offers advanced reporting features and complex deployment, at a price.

Is Zoho owned by Google?

Zoho is a privately owned global software development company based in India. However, Zoho integrates with Google Workspace applications such as Gmail, Google Docs, Maps, and Calendar, to name a few. This collaboration enables better cloud-based communication and a variety of business enhancement tools and project management solutions.

What is better than Zoho?

In 2021, Zoho was ranked as the best free CRM product available. Additionally, in comparison to Zoho competitors, the company offers five different affordable paid plans to meet the budget of a small business. Although other comparable CRM software provide more wide-ranging features, Zoho remains a strong contender throughout.