Best Virtual Phone System In 2020 [Reviewed]

When it comes to technical support, telemarketing, or maintaining existing customer relations, nothing can top the one-to-one, intimate interaction that communicating via the phone can provide. A professional and pleasant outward-facing business phone system is key to appearing bigger, better, and more in touch.

An internet phone number allows you to provide service to your customers without additional investment in physical hardware and custom software systems. VoIP numbers allow you to take and make calls from your existing desktop, phone, or tablet devices.

In this review, we compiled the best virtual phone system list to drive your business’s over-the-phone interactions.

Keep reading to find out all of the following:

  • ✓Our methodology
  • ✓Reviews of the top 10 virtual phone system providers
  • ✓How to choose a virtual phone system
  • ✓Summary
  • ✓FAQs

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Top Virtual Phone Number Providers

1. UniTel Voice

30-day risk-free trial

Free, professionally recorded automated attendant

Cloud-based, virtual PBX, no additional devices needed

Best for cheap virtual phone numbers

Visit Site

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UniTel is a cost-effective and easy to implement virtual PBX platform that’s perfect for entrepreneurs, startups, and growing local businesses. The cloud-based platform works with your existing equipment and, for a low price, won’t lead to any additional overhead. UniTel will enable you to provide customers with a professional experience when they call your company, with toll-free, local, or vanity phone numbers as well as business extensions.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

2. Grasshopper

Record voicemails for various numbers/extensions

Virtual receptionist technology powered by Ruby

Voicemail-to-text transcription

Unlimited calls and texting

Visit Site

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Grasshopper provides entrepreneurs or small businesses with the opportunity to carry out their business worldwide by making or receiving calls from anywhere using a custom local, toll-free, or vanity number. For a single monthly fee, you can get all essential business phone features to interact more professionally with your customers, without being subject to limitations.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

3. FreedomVoice

Up to 10 extensions per account

Supplies physical VoIP devices

Voicemail-to-text transcription

Supplying physical phone devices

Visit Site

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FreedomVoice supplies across-the-board solutions for small businesses who want to professionalize their phone system. You can expect all the essential call handling features you that cloud-based PBX can offer as well as the option to purchase top-end physical VoIP devices. FreedomVoice is also one of the most affordable providers with no long-term contracts and a solid money-back guarantee.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

4. Talkroute

Dedicated account manager for enterprise clients

Superb mobile virtual business phone number app

Apps for all platforms, including Linux

Cross-platform support, including Linux

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If you go with Talkroute, you’re not just paying for a cloud-based PBX system but for an entire experience. They provide some of the best software around with clean and intuitive interfaces and great cross-platform support. Their different packages are suitable to anyone from individuals to growing businesses to enterprises that could do with advanced PBX features and a dedicated account manager.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

5. eVoice

Optional live receptionist service

International phone numbers available

Video and web conferencing

Conference calling

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eVoice provides small business customers with the freedom to customize their virtual PBX system to suit their business needs. Its one and only package will provide you with unlimited minutes and a single number as well as all the essential features to manage a professional phone number. From there on, you can add additional numbers and features to your heart’s content as well as upgrading your company’s professionalism with a virtual receptionist.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

6. CloudPhone

Set up business hour-based routing

Virtual receptionists included with plans

Conference, international, WiFi calling options

Virtual receptionist

Visit Site

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CloudPhone is a relatively straightforward virtual PBX platform that focuses on customer support and ease of use. While they don’t have the most extensive list of features, they make sure to deliver all that matters by providing a pleasant experience as well as essential modern features, such as WiFi, conference, and international calling. With unlimited minutes and texts included in each plan, you’ll be able to freely grow your phone-based traffic.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

7. MightyCall

Click-to-call website widget

Unlimited extensions and users with all plans

API access to integrate with third-party apps

API for custom third-party software integration

Visit Site

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MightyCall is a technologically robust and evolved virtual PBX system. On top of all essential phone system features, MightyCall also features built-in CRM capabilities as well as an API that can integrate with common business applications, such as Zapier. Other handy tools, like click-to-call widgets, allow you to smooth out the client acquisition process. If that’s not enough, bountiful limits will provide you with the freedom to grow your business.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

8. Nextiva

Advanced video calling and conferencing

Advanced CRM and team collaboration suites

ZenDesk, HubSpot, Microsoft integrations

CRM and team collaboration

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Nextiva is a virtual PBX, CRM, and team collaboration solution all rolled into a single platform. As such, it can be a tool that helps drive your inner business functions as well as help you interact with the outside world. Its per-user pricing might mean that it’s the perfect solution that will grow and scale along with your business as it expands.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

9. RingCentral

Powerful API for custom integrations

Proactive customer engagement tools

Video meetings with up to 200 participants

International toll-free numbers

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RingCentral offers its clients a comprehensive business phone system. Providing phone numbers in over 100 countries, it is great for companies that need to establish their business globally. With their tools to calculate and manage customer engagement, you will be sure that the service they provide will enhance your company’s professionalism.

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Call Quality

Call-Management Features

Pricing & Plan Options

Ease of Use & Setup

Customer Support

10. Freshcaller

In-depth call metrics and service level monitoring

Advanced IVR systems with AI

Ability to use a third-party carrier

Call centers

Visit Site

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Freshcaller is unique among virtual PBX platforms for focusing on helping call centers hit their targets by maintaining quality customer interactions, facilitating in-depth call routing, and providing oversight tools. Its flexible billing system can scale well from small local businesses to international companies with multiple call centers. It is available globally in 90+ countries.

Read full review

Call-Management Features

Call Quality

Pricing & Plan Options

Ease of Use & Setup

Customer Support

How We Select The Best Providers Of Virtual Phone Numbers

It might surprise you to know that there is a huge number of factors to consider when choosing from among the best business phone systems in 2020. All virtual business phone systems are not created equal and can differ considerably in terms of capabilities, affordability, and scalability. This is how we identified the best of the best:

✓ Price

In business, particularly entrepreneurial ventures or startups, every expense counts towards your bottom line. We evaluated the cost according to the value provided as well as trials, freebies, and pricing flexibility.

✓ Ease Of Use

You don’t want to waste precious time onboarding a new system or having to teach your employees how to use it. We looked at the turnaround time of integrating a virtual phone system as well as the quality of the user experience.

✓ Features

A business phone system comes down to much more than just a number. There are different types of calls, texting, voicemail, call routing, etc. to think about. Some platforms also include CRM or team collaboration features for complete business solutions.

✓ Customer Support

Your business phone number is integral to your day-to-day operations. We looked for highly available support across multiple channels as well as the quality of the support provided.

✓ Scalability

The number of phone lines, extensions, users, call minutes, and texts your cloud-based virtual phone system can handle will all play a role. This will help determine whether a platform is only good at a certain stage of growth or can scale with your business.

✓ Customer Reviews

Some companies will say anything to convince customers to sign up. We analyzed real customer feedback to determine the levels of satisfaction with a particular virtual phone service.

At a Glance

  • Cloud-based, virtual PBX, no additional devices needed
  • Free, professionally recorded automated attendant
  • Affordable and transparent pricing
  • Simple setup and ease of use
  • 30-day risk-free trial
  • Advanced features are not price-locked
  • Exceptional reputation and customer feedback
  • Does not come with hardware
  • Occasional issues with app and voice quality

UniTel Voice is mainly aimed at startups as well as growing small-to-medium businesses who want to upgrade their professionalism with a phone system. UniTel Voice takes the hassle out of managing a telephone system by providing a cloud-based, virtual PBX. You won’t have to manage any additional equipment or software as UniTel Voice seamlessly integrates with your current telephone devices.

UniTel follows a simple and affordable pricing protocol with a 30-day free trial to try out their services risk-free. All plans come with at least one free virtual phone number for your business. Their plans are:

  • Start-Up: $9.99 per month
    • 1 phone number
    • 500 minutes
    • Up to 3 users
    • Mobile app
  • Unlimited: $29.99 per month
    • Everything in Start-Up, plus
    • Unlimited minutes
    • Unlimited users
  • Office: $49.99 per month
    • Everything in Unlimited, plus
    • Up to 5 users
    • Supports all VoIP devices

When signing up, you will be able to set your main number, which can be local, toll-free, a vanity number, or even just your existing business number. After signup, you can add additional numbers or extensions for specific services, departments, or employees. Every “User” is an employee or department with their own voicemail, inbox/outbox, and scheduling to manage. Simplicity and ease of use are the key features of UniTel’s virtual phone service.

All plans come with a free, professional recording for your business voicemail or automated attendant as well as 100% U.S.-based support and all basic features. Support can be reached via email or phone with 24/7 tech support available. UniTel is also a well-trusted company with generally favorable reviews from both consumers and reviewers. Their reputability is cemented by their BBB accreditation and A+ rating.

At a Glance

  • Voicemail-to-text transcription
  • Record voicemails for various numbers/extensions
  • Virtual receptionist technology powered by Ruby
  • Automated attendant recording not included in pricing
  • Setup is extremely quick and easy
  • All plans come with all features
  • Unlimited calls and texts
  • Some basic features are missing

Grasshopper aims to be a virtual phone system solution that reduces the need for an office manager in order to professionally handle calls to and from your business. You can keep your personal number private and get a toll-free, local, or vanity business VoIP number – or import an existing business phone number to use through the Grasshopper platform. Native software for iOS, Android, or desktop devices means you can make or receive calls anywhere, even using your personal phone without any additional, dedicated devices.

You can get started using Grasshopper with a 7-day free trial. This package does have its limits, with 100 business talk minutes and 100 texts. Pricing starts at a slightly higher level than some of the competition, but that’s because you get a free U.S. phone number as well as unlimited minutes and texts with all packages. You have 3 packages to choose from:

  • Solo: $29 monthly ($26 per month, annually)
    • 1 phone number
    • 3 extensions
  • Partner: $49 monthly ($44 per month, annually)
    • 3 phone numbers
    • 6 extensions
  • Small Business: $89 monthly ($80 per month, annually)
    • 6 phone numbers
    • Unlimited extensions

Grasshopper can also make professional automated virtual phone assistant recordings for you for $75 once-off. Flexibility is one of Grasshopper’s best features, and if you need more phone numbers or extensions, you can add them for a small extra fee. All the other essential features, such as call forwarding, VoIP and WiFi calls, incoming call control, etc. are accounted for. Support is only available over the phone, although the channel operates 24/7. If you don’t need the most advanced PBX features, Grasshopper is a superb option for limitless calling and texting.

At a Glance

  • Voicemail-to-text transcription
  • Up to 10 extensions per account
  • Supplies physical VoIP devices
  • Generous 30-day money-back guarantee
  • A huge number of standard features
  • Affordably priced
  • Lacks some advanced features
  • Relatively tight minute caps
  • No 24/7 customer support

FreedomVoice is a one-stop solution for all virtual business phone system needs, from simply landing a professional business number to purchasing and installing equipment for a true PBX solution. Self-styled as “the voice of small business”, FreedomVoice packages and equipment are available at affordable rates while providing a wide range of features for various customers with different needs.

There are three business phone number packages to choose from. All packages come with a 30-day money-back trial period, and FreedomVoice makes a point of providing you with financial freedom by not locking you into any long-term contracts. All FreedomVoice’s CloudNumber packages include a 1-800, vanity, or toll-free number, 10 extensions, as well as all features:

  • Start: $9.95 per month
    • 400 minutes
    • 3.9c per additional minute
  • Edge: $19.95 per month
    • 1,200 minutes
    • 3.9c per additional minute
  • Max: $29.95 per month
    • Unlimited minutes

The Max plan includes a physical VoIP phone and you can add on additional phones for an extra $2-$3 a month. Phones are also covered by the 30-day money-back guarantee. FreedomVoice will even source a professional local service to install your devices.

FreedomVoice makes sure to point out that while their prices are cheap, their service isn’t. That said, you will need to do without certain features, such as video conferencing, or even calling. Customer support is another area you might not really like as it’s not available 24/7. On the upside, FreedomVoice’s customer support quality is generally very well received.

Few companies can match FreedomVoice when it comes down to how cheap it is to get started. However, they might not be suitable for those who want some more advanced features or who will face high call volumes.

At a Glance

  • Apps for all platforms, including Linux
  • Dedicated account manager for enterprise customers
  • One of the best mobile virtual business phone number apps
  • Certain features are price locked
  • Unlimited minutes with all plans
  • Great cross-platform support
  • Easy to use
  • Advanced features not typically available
  • Not the cheapest option

Talkroute is “the phone system built to do business anywhere” according to them. What sets this business phone service provider apart from its competitors is its utter commitment to simplicity. That’s already evident from their minimal and easy-to-use website, and the experience continues with their intuitive applications that are available for almost all possible operating systems.

With Talkroute, you can choose between 4 pricing packages with different limitations and features, depending on your requirements and budget. You can sign up for a free, 7-day trial before you commit. The packages are as follows:

  • Basic: $19
    • 1 phone number
    • 500 texts
    • 1 user account
    • 1 voice mailbox
  • Plus: $39
    • 2 phone numbers
    • 500 texts
    • 3 user accounts
    • 3 voice mailboxes
  • Pro: $59
    • 3 phone numbers
    • 500 texts
    • 10 user accounts
    • 10 voice mailboxes
  • Enterprise: $99
    • 5 phone numbers
    • 500 texts
    • 20 user accounts
    • 20 voice mailboxes

The Basic plan might only be suitable for entrepreneurs who need the basics to appear professional thanks to a cheap business phone number. However, plans get more complex and scale up all the way to enterprise capabilities.

Talkroute’s pricing might be slightly higher than some competitors, but all plans come with unlimited calling and, for the most part, texting. However, certain features, such as extensions, menus, call transfers, etc. are only unlocked with higher plans so you will need to weigh your budget against your needs for each package.

Unfortunately, email is the only 24/7 customer support channel with live chat and phone support available Monday through Saturday. Since it’s rare for PBX companies to even offer live chat support, Talkroute offers some of the best customer support in the business.

At a Glance

  • Video and web conferencing
  • Optional live receptionist service
  • International phone numbers are available
  • Unlimited minutes included
  • Can be used for conference calls
  • 24/7 live chat support
  • Availability of advanced services
  • Additional costs can add up
  • Customer support quality is not always great

eVoice is an international competitor among virtual business phone providers. It used to be known for providing relatively limited features but has updated its services to provide advanced communication tools, such as video calling, video or web conferencing, virtual receptionists, etc. to give its users the edge.

eVoice has also simplified its pricing model. Unlike most other platforms, eVoice only has a single plan.

Starting at $14 per month (or $12 a month, billed annually), you get a single phone number as well as unlimited calls and texts. You also get all basic features, such as:

  • conferencing calling
  • voicemail, call routing
  • virtual phone assistant

Each additional number costs $14 a month extra, up to 5 numbers, or $70 a month.

The upside of this model is that you only pay for the number of phone numbers you need and that pricing starts low for unlimited minutes. The downside is that a lot of features and services cost extra which may mean that you’ll end up paying way more than you thought at first. Still, if you want the freedom to customize your business phone system, eVoice might be your answer.

In terms of customer support, eVoice offers 24/7 live chat support which is pretty rare. However, operators may be busy, especially at odd hours, so don’t expect around-the-clock availability. This is one regard in which eVoice has also received mixed reviews. The good part is that every customer gets a 30-day money-back guarantee so you can try out eVoice risk-free.

At a Glance

  • Conference, international, WiFi calling supported
  • Virtual receptionists included with plans
  • Set up business hour-based routing
  • Unlimited minutes and texts with all plans
  • Modern and professional platform
  • Some features are price-locked
  • Signup in under 2 minutes
  • No additional costs
  • One of the pricier options

Based in Mountain View, California, CloudPhone is a division of the cloud communication provider, Voxox. Like most Voxox-owned companies, you can expect a modern and robust platform with great customer support. As a result, you can expect a quick setup and shallow learning curve when getting started. In short, it’s one of the best virtual phone systems in terms of the overall customer experience.

CloudPhone offers three different packages that are aimed at those in need of a virtual PBX, from individuals or entrepreneurs up to growing small businesses. A key feature of their offering is that all plans come with unlimited minutes and texts, which is great for businesses or industries that tend to experience high call volumes. All CloudPhone packages come with a 30-day money-back guarantee:

  • Basic: $24.99 per month
    • 1 number
    • 2 extensions
    • 1 virtual receptionist
  • Starter: $34.99 per month
    • 3 numbers
    • 6 extensions
    • 2 virtual receptionists
  • Small Business: $64.99 per month
    • 10 numbers
    • Unlimited extensions
    • Unlimited virtual receptionists

Certain features are only unlocked with the more expensive packages, such as conference calling and business hours routing with the Starter plan or call recording and professionally recorded greetings with the Small Business plan. However, all plans support WiFi calling, call transfers, intelligent voicemail with transcription, etc. The fact that you can implement multiple virtual receptionists will also improve the overall user experience and allow you to route your callers to their desired destinations more effectively.

CloudPhone doesn’t provide 24/7 customer support, although support is available via phone and email. Most customers are also happy with the overall service they’ve received from the support reps with positive reviews on most consumer sites.

At a Glance

  • API access to integrate with third-party apps
  • Unlimited extensions and users with all plans
  • Click-to-call website widget
  • Modern and user-friendly dashboard
  • Universally positive customer feedback
  • Advanced CRM capabilities
  • Generous plan limits
  • No virtual fax
  • Contact book limit
  • One of the pricier options

Depending on your individual needs, MightyCall can be so much more than just a virtual PBX. This complete business phone solution has advanced features, which include CRM-like capabilities as well as an application programming interface that allows you to integrate with popular third-party business apps.

Of course, you still get all the other features typical of a virtual PBX, such as a toll-free, vanity, or local phone number and other supporting features.

With MightyCall, you can choose between three PBX packages. All plans can be tested out for a 7-day free trial. Although the default is a monthly, contractless account, MightyCall will discount your package by up to $200 if you can commit annually. Essentials like text messaging, voicemail, business hours, and auto-attendants come default with all plans while others are unlimited with premium packages:

  • Basic: $19.99 per month
    • 1,000 minutes
    • 2 numbers
    • Contact book with 10 clients
  • Standard: $49.99 per month
    • Unlimited minutes
    • 5 numbers
    • Call recording, voice-to-text, desk, and softphones, etc.
  • Ultimate: $99.99 per month
    • 10 numbers
    • API access, priority support, voice studio recording

One thing MightyCall does better than most is to provide generous limits for minutes, users, texts, extensions, numbers, etc. In fact, most of these are unlimited. That said, certain features are limited by plan so you should carefully consider which ones you need.

Furthermore, support is available across all channels, although it’s not necessarily available 24/7. MightyCall has one of the best reputations among its competitors if you look at customer and expert reviews.

At a Glance

  • Integration with ZenDesk, HubSpot, Microsoft
  • Advanced CRM and team collaboration suites
  • Advanced video calling and conferencing
  • Full-stack business phone and CRM solution
  • Live chat capabilities
  • Excellent reliability
  • Can integrate with existing PBX
  • 24/7 professional customer support
  • No free trial for entry-level
  • Per-user pricing is expensive
  • Features locked to plans

Nextiva is a full-stack business phone system provider which means that their tools and features go well beyond those of your typical voice over internet protocol platform. In fact, this is just one facet of their system which can be seen as a combination of team collaboration and custom relations software suites wrapped up in a VoIP business phone system.

Furthermore, Nextiva claims to be ultra-reliable with 99.999% uptime and zero outages reported in 2019 and 2020. They boast a 94% approval rating and have been praised by individuals and news sources, such as Steve Wozniak, U.S. News, and World Report. It’s no wonder that they’re the business VoIP provider for huge companies, like Taco Bell, DirectBuy, and even the Conan O’Brian show.

Because of the powerful cloud telephony tools Nextiva puts in the hands of each of your operatives, it’s charged per user. This means costs can add up quickly depending on the size of your customer relations/support team. However, at $19.95 per user, it’s still affordable for entrepreneurs or small businesses. Their business phone system packages are:

  • Essential: $21.95 per user per month
    • 1,000 toll-free minutes
    • 4-participant conference calls
  • Professional: $24.95 per user per month
    • 2,500 toll-free minutes
    • Unlimited business SMS
    • 40-participant conference calls
    • Voice analytics and call recording
  • Enterprise: $31.95 per user per month
    • 10,000 toll-free limits
    • Unlimited conference call participants

Only the Professional and Enterprise plans come with a free trial, but all plans have a 20% annual discount and come with 24/7 customer support. You can also purchase their CRM and team collaboration features separately.

At a Glance

  • Integration with Office 365, G Suite, Slack
  • Powerful API for custom integrations
  • Proactive customer engagement tools
  • 24/7 professional customer support
  • Supports over 100 countries
  • Excellent reliability
  • Large-scale video/audio conferencing
  • Video meetings with up to 200 participants
  • Feature-lock on cheaper plans
  • Per-user pricing is expensive

RingCentral is one of the top cloud-based business phone system providers when it comes to offering a feature-rich and comprehensive business phone system. Their business communication suite spans everything from calls and texts to video and social media. They also provide additional tools to measure and manage customer engagement or run an omnichannel call center. This means that they have something to offer for a wide range of customers, from small businesses and enterprises to service providers.

One of RingCentral’s strongest points is that it allows you to drive customer engagement and increase sales by providing reps with detailed and relevant information on each client to facilitate their user journey.

RingCentral has four preset packages to choose from. However, prices not only depend on the features of each package but also on the number of users. The Essentials plan allows for only up to 20 users while the Ultimate can scale up to thousands of users. While this can get pretty expensive, you get an additional free dedicated number with each user. Here are the plans and pricing info all of which have a 15-day free trial:

  • Essentials: $39.99 per user per month (1 user) to $29.99 per user per month (2-20 users)
    • 100 toll-free minutes
  • Standard: $49.99 per user per month (1 user) to $32.99 per user per month (100+ users)
    • 1,000 toll-free minutes
    • Video meetings
    • 24/7 support
    • Audio conferencing
  • Premium: $54.99 per user per month (1 user) to $42.99 per user per month (100+ users)
    • 2,500 toll-free minutes
    • Multi-site admin and management
    • CRM integrations
  • Ultimate: $69.99 per user per month (1 user) to $52.99 per user per month (100+ users)
    • Device status reports and alerts
    • Unlimited storage

By providing a business voice over IP phone number in over 100 countries, RingCentral is the most global virtual PBX provider on this list. That makes it the ideal choice for companies with a global footprint or with call centers in multiple countries. Call center packages are custom-made based on the customers’ needs.

At a Glance

  • Available in over 90 countries
  • Ability to use a third-party carrier
  • In-depth call metrics and service level monitoring
  • Advanced IVR systems with AI
  • “Free” plan and trials
  • 24/7 email & 24/5 live chat/phone support
  • Suitable for international calls
  • Scalable pricing structure
  • No internal call capabilities
  • Complex pricing system
  • No hardware support

Like Nextiva and RingCentral, Freshcaller’s virtual business phone service also includes comprehensive CRM and team collaboration features. However, Freshcaller leans slightly towards call center-like applications by allowing you to purchase as many numbers as you wish, implement advanced call routing, analyze metrics with in-depth reports, and providing appropriate team management tools for call center supervisors to run an efficient operation.

The service level monitoring and reporting tools will be especially helpful to establish and maintain certain standards across a call center. AI-based IVR, in-call music, warm transfer features will also help you create a more pleasant experience for callers.

Freshcaller can be slightly complex. They offer 5 different phone systems as well as two omnichannel packages. These packages basically include all their PBX, Freshdesk, and Freshchat features and tools.

Actual online phone numbers are purchased separately, which is how they can offer a free plan.

All plans and numbers come with a free 21-day trial to test out their services. As you might expect, the free Sprout plan doesn’t include phone and live chat support, free call minutes, and a host of other features, including voicemail, team features, and more.

  • Prices range from $15 to $69 per agent per month
  • All paid plans also include 24×5 phone and live chat support
  • 1,000 and 5,000 call minutes
  • Advanced features with each more expensive plan.

Each number costs an additional $1 with call rates depending on the customer and agent location, call channel, etc. Freshcaller is also available in 90+ countries globally with reasonable international rates.

Best Virtual Phone System List At A Glance

  • UniTel Voice: Best for cheap virtual phone numbers
  • Grasshopper: Best for unlimited calls and texting
  • FreedomVoice: Supplying physical phone devices
  • Talkroute: Best cross-platform support
  • eVoice: Best for conference calls
  • CloudPhone: Best virtual receptionist
  • MightyCall: Best for custom integrations
  • Nextiva: Best CRM and team collaboration
  • RingCentral: Best for international toll-free numbers
  • Freshcaller: Best for call centers

How To Choose The Best Virtual Phone Service

Here we cover some of the most important points and aspects of the virtual business phone you need to consider before buying:

Budget

A number of factors go into pricing alone. Do you need a free trial before you will feel comfortable paying for a service? Or, is a money-back guarantee acceptable? Do you want the freedom to leave at any time or would you like a lower rate by committing to an annual plan? Most importantly, do the business phone plans with the features and resources you need fall within your budget? 

Most providers have predefined plans with certain features and limits on the number of phone lines, users, extensions, and call minutes you’ll have. The cheapest virtual phone number usually starts at around $10 a month. A mid-range solution usually costs around $20-$45. Platforms with advanced features, such as video conferencing and CRM, as well as enterprise-scalability, sometimes charge per user which can either be very cheap or very expensive.

Ease of Use & Accessibility

Ideally, you would want any new system or business tool to seamlessly slot into your business with minimal downtime and disturbance. The best type of virtual phone system usually has a very low learning curve and turnaround time by running on virtual phone number apps for your existing computers or mobile devices.

Physical phones or devices are usually optional or not required. However, in the event that you already have phones that you want to continue using or you want physical devices as part of your business phone system, you will want a service that supports that out-of-the-box option. It’s also important that the phone system has an intuitive, modern, and easy to use interface. 

Call Management Features

A phone system is about much more than allowing you to make calls online. A ton of extra features is needed for a full-fledged business phone system. For example, texting, voice mail (with features like voicemail-to-text rendering), conferencing, call routing, business hours, etc.

However, some virtual business phone systems go even further, providing a suite of tools for CRM, team management, analytics, and supervising capabilities. If you still need one of these systems, you may kill two (or even three) birds with one stone.

Customer Support

For any ongoing service that’s crucial to the day-to-day operation of your business, customer support is a critical feature. When choosing the best virtual phone system, you should not only look at what channels of support are available (i.e. FAQs, documentation, forums, live chat, email, and phone support) but also at its availability. 24/7 email support is the most common but more immediate channels, such as live chat and phone support are usually limited to certain days and hours. The quality of customer support is harder to evaluate beforehand, but you can get a good idea by checking out customer reviews.

Scalability

Most providers have limits on the total call duration or number of texts, users, extensions, or online phone numbers you can have. Some have hard limits while others allow you to purchase additional resources if you exceed these limits. You will need to evaluate your own traffic and potential for growth to make sure you have room to maneuver.

For unlimited virtual phone numbers, you might need to choose either an enterprise-grade solution or a more basic service where you compromise on features. The former often prices their services according to the number of users, in which case the size of your phone team will determine the cost.

Customer Reviews

The only way to get honest feedback and real insight into what using a particular platform or service is like, is to look at virtual phone system reviews by previous customers. This will not only give you a sense of possible pitfalls but also of the level of customer care you can expect. You will want to check out consumer review agencies, forums, and social media to get a picture of what to expect.

Key Benefits of Using a Virtual Phone Number

  • You don’t need to invest in physical hardware or additional overhead
  • You can make and receive business calls from any device, such as a computer, phone, tablet, or VoIP phone
  • You can easily add additional business phone numbers and extensions
  • The software included can help integrate your phone number into your business via business hours, call routing, etc.
  • Most virtual phone services include professionally recorded auto-attendants as well as built-in call menus
  • Manage and store voicemails, call recordings, text messages, etc.
  • Professional customer support to help you with any business phone-related issues

Summary

As you can see, there can be a lot of differences across various facets even between just 10 of the best virtual phone systems.

You will want to first determine your requirements, the functionality you need, your existing systems, and your budget in order to identify the best virtual business phone service for you.

Adding a virtual phone number to your business’s customer-facing departments can make you appear established, professional, and provide a better customer experience. Tools like multi-line management and auto attendants will help you provide a better user experience and simplify your unified communications system.

FAQs

What is a virtual phone system?

A virtual phone number can be accessed from anywhere in the world and it can be used to make or receive calls and texts from desktop, browser, and phone apps without requiring a physical phone line. As it’s software-based, the system can be used to implement call routing, forwarding, record analytics, etc.

How does a virtual phone call work?

A virtual phone call uses VoIP technology whereby a call is digitized so that it can be received via internet connection by a virtual phone system application on any supported device. This effectively allows communication between an everyday phone using a carrier service and a computer, tablet, or phone connected to the internet within your organization.

How can I get a free virtual phone number?

As they come with a lot of extra tools and services to empower businesses to interact with their customers over the phone, professional virtual phone numbers aren’t usually free. However, some companies provide one or more numbers (as well as extensions) for free within their packages, and most offer free trials.

What is the best virtual phone service?

There is no such thing as a single best virtual phone service. The best virtual phone system for your company will depend on your size and individual requirements. For example, many only operate within the U.S. while others are global. A provider may also specialize in a specific type of virtual phone systems, such as a call center or e-conference.